SUMMARY:

• Detail - Oriented Project Manager Deliver global enterprise software development and implementations within scope and budget by providing exceptional internal / external customer service and leading top-performing developers
• Track record of achieving exceptional results in software development and implementations using both Agile and Waterfall methodologies. Known as an excellent communicator and leader with demonstrated success building consensus in matrix environments.
• Managing multiple projects simultaneously
• Accurately planning, scheduling and executing project timelines
• Managing risk by analyzing data, anticipating, identifying and mitigating risk factors
• Performing resource and vendor management
• Communicating progress to senior leadership and staff through reports and presentations

PROFESSIONAL EXPERIENCE:

Confidential, Eddystone, PA

Senior Project Manager

Responsibilities:

• Manage and prioritize software development modifications to COTS implementations.
• Reduction of customer software maintenance costs through merging into common code base.
• Work with product management team to introduce new functionality across all customer implementations.
• Coordinate production software implementations with development(onshore/offshore), QA and technical support to deliver solutions on time and on budget.
• Effectively manages multiple projects ensuring that quality projects are delivered on time, within budget, on schedule and within project scope
• Creates and maintains project plans
• Identifies resources needed and tracks/maintains resource plan
• Adheres to SDLC methodology and project standards
• Ensures project work objects are complete, current and stored appropriately
• Effectively identifies and monitors project risks, action items and issues. Resolves and/or escalates issues in a timely manner
• Manages project budgets. Tracks and reports budget versus actual expenses
• Facilitates team meetings effectively
• Effectively communicates relevant project information to superiors and senior management

Confidential, Horsham, PA

IT Project Manager

Responsibilities:

• Manage software development (Salesforce) for Legal Claims, Internal Audit, and Marketing.
• Improved system performance as well as introduced a new mobile application, system tray icon and access point providing new methods of workflow notifications by serving as Scrum Master for task management system project.
• Achieved zero production downtime during business hours by managing bi-monthly production change management and software releases.
• Increased community revenue through integrated Clubessential software, allowing for online membership registration.

Confidential, King of Prussia, PA

Senior Project Manager

Technologies: MS Project, Veeva CRM, Veeva Vault, Qlikview Reporting, MS SQL Server, IBM Cast Iron, Claritas.

Responsibilities:

• Achieved projects being delivered on time, within scope and budget by serving as a liaison between HPS support team and clients.
• Ensured results remained consistent with client expectations and satisfaction.
• Improved client business process and revenue by managing custom software development projects.
• Oversaw all HPS personnel, activities, and deliverables.
• Confirmed SLAs were met, generated and disseminated SLA reports.
• Ensured all requests follow client’s change control process.
• Documented GxP providing guidelines for NovoNordisk data stewards.

Confidential

Service Delivery Manager

Technologies: MS Project, Microsoft .NET, Reporting Services (SSRS), Share Point 2010, Analysis Services, Unified Dimensional Model, Active Server Pages (ASP), CSS, HTML, JavaScript, SQL 2000, 2005, 2008, Oracle PeopleSoft, Verivo Mobile

Responsibilities:

• Served as Lead Project Manager for Global Applications development and deployment, improving client business processes.
• Served as the single point of contact for client development needs, ensuring exceptional client satisfaction.
• Oversaw, led and motivated 20 engineers and database developers.
• Managed overall budget of $5M.
• Developed and completed of RFP with external vendors.
• Managed transition of client development to offshore development model, without any interruptions to normal business processes.

Confidential, Philadelphia, PA

Global Application Development Manager

Technologies: MS Project, Microsoft .NET, Reporting Services (SSRS), Analysis Services, Unified Dimensional Model, Active Server Pages (ASP), CSS, HTML, JavaScript, SQL 2000, 2005, 2008, Oracle PeopleSoft

Responsibilities:

• Served as Lead Project Manager and single point of contact for global ERP solution which consolidated global systems and billing processes, provided big picture data for executive management and improved efficiency of front-line employees and consultants.
• Served as project manager for Salesforce.com CRM global deployment and integration with Manpower’s Salesforce instance, providing a single view across all Manpower brands.
• Oversaw numerous interfaces between the ERP solution, PeopleSoft, Data Warehouse, Cognos, and Candidate Portal for financial reporting.
• Managed global ad-hoc and recurring reporting requests (internal and client facing), including staff of 2
• Managed global Help Desk operations, including staff of 3.
• Managed relationships with outsourced development and QA vendors, including Project Plans, Business Requirements, Statements of Work, Service Level Agreements, budget/cost breakdowns and operational workflows.
• Oversaw Confidential ’s Sarbanes Oxley change management requirements and audit compliance.
• Developed and completed of RFP with external vendors and potential clients.
• Selected for the 2008 Emerging Talent Program.

Confidential, Philadelphia, PA

Manager of Web Operations

Responsibilities:

• Partnered with external engineering firm, developing and maintaining content management system.
• Ensured engineering vendor followed Confidential ’s change management process for Production releases.
• Integrated online bill payment (CSG billing system).
• Implemented and managed chat order fulfillment.
• Created and maintained eCare self-service portal.
• Participated RFP process for redesign of corporate website.