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Operations Officer Resume

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Denver, CO

SUMMARY:

  • Industrious leader with track record of creating business value through streamlining processes; efficiently allocating and managing resources; and building and maintaining strong professional relationships with internal and external stakeholders.
  • Skilled at identifying business and stakeholder requirements and executing on these requirements in an organized and efficient manner.
  • Team player consistently requested by coworkers to assist on projects owing to diligence, strong detail orientation, and meticulous organization. Experienced in diverse sectors including manufacturing, contract management, staffing, and marketing.

TECHNICAL SKILLS:

  • Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint - Intermediate level in all
  • Federal contracting websites
  • HCM software

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Operations Officer

Responsibilities:

  • Served as the Construction Project Coordinator during the construction of a WHO GMP (World Health Organization Good Manufacturing Practice) certified pharmaceutical manufacturing facility, coordinating construction activities between internal chief executives, design/build teams, and contractors; executing change orders and verified completion of punchlists; visually inspecting facility and grounds; and communicating progress to executive management ensuring adherence to contract specifications, worker safety, and conformance to budgets and schedules.
  • Supervised staff and manufacturing activities across 2 facility locations to increase efficiency, product quality, and profitability by leading weekly inter - departmental meetings to identify and resolve problems/issues; observing (and redressing when needed) employees’ performances; visually inspecting facilities and grounds for proper upkeep; and ensuring compliance to validation/calibration schedules.
  • Established and set inventory safety/reserve limits for raw materials on-hand and for re-order reducing work stoppages due to lack of materials and saving money by not having unused materials spoil or sit in a warehouse.
  • Analyzed formulation BMRs/API batch records (Batch Manufacturing Records/Active Pharmaceutical Ingredient) for parameter and quality consistency between batches; and addressed discrepancies with Chemists to rectify.
  • Identified and oversaw the testing of new/alternate methods for improving API formulation processes to achieve higher quality products while expending fewer resources.
  • Implemented the development and use of a standard batch number format across all departments and locations to establish and maintain uniformity, and for ease of tracking and accessing specific products and related data.
  • Oversaw QA department’s completion of Vendor Qualification Site Inspections for all raw material suppliers; creation and implementation of SOPs (Standard Operating Procedures) and equipment validation protocols for all departments; compilation, completion, and submission of the Site Master File and the Drug Master File to the DCGI (Drug Controller General of India); and led government officials for facility audits to achieve high quality ingredients; safe and consistent operating practices; and transparency to government officials.
  • Cultivated relationships with other pharmaceutical companies for distribution, partnership, or contract manufacturing agreements domestically and internationally; led facility tours; gave presentations; and gathered and submitted facility and drug data/documents to necessary parties.
  • Streamlined Purchasing Department by assigning specific areas of purchase (consumables, equipment, etc.) to each Buyer; implementing deadlines and daily progress updates; and requiring Buyers to work with vendors to ensure timely deliveries and establish set pricing agreements.
  • Negotiated long-term exclusivity contracts with a few raw material suppliers locking prices and reducing Issar’s costs by 10% in 2013 by identifying, establishing, and maintaining solid relationships with suppliers.
  • Approved POs (purchase orders) and, later, authorized release of payments after verifying in-full delivery/installation including all related documentation such as qualification documents or COAs (certificates of analysis) and availability of funds.
  • Implemented the practice of obtaining multiple quotations and preparing comparative statements for all purchases to guarantee best prices leading to a 17% savings in 2012.
  • Supported Managing Director (while in India and from Denver) by making travel arrangements; and researching, writing, and/or editing scientific, legal, and industry information, reports, documents, and presentations.
  • Created templates for reports and forms; developed training materials for new employees; created and disabled email IDs; and reset email passwords.

Confidential, Lakewood, CO

Technical Placement Specialist/Contracts Administrator

Responsibilities:

  • Executed on and administered federal contracts by supervising contract employees selected to fulfill specific requirements of awarded contracts and ensuring monetary adherence to contract specifications.
  • Contributed to and edited proposals to win government contracts from various federal agencies such as DoD, USACE, USGS, FHWA, NPS, NOAA, and FWS (to name a few).
  • Worked with coworkers at different levels from different departments to plan overall contract strategies.
  • Established pricing for bids/proposals to best meet our clients’, our candidates’, and our requirements.
  • Reviewed and suggested changes to company’s Intranet (Wiki) at the request of ETI’s web developer providing input regarding content, flow, and accessibility of information.
  • Utilized FedBizOpps (FBO) and eBuy to identify potential federal contracts to bid on.
  • Cultivated and maintained strong relationships with government and private sector clients.
  • Met/spoke with clients and employees regularly to ensure productive and amiable operations; to address and correct any issues/concerns; and ensure adherence to the contract’s specific mandates, terms, and conditions.
  • Due to strong attention-to-detail and organizational abilities, asked by management to become the point of contact for ETI’s IT consultant; to oversee all IT and telecom requirements, inventory, and accounts; and to conduct all new hire orientations and employment verifications for all newly hired contractors for all 4 branches.
  • Following the sale of ETI to CNB, worked with ETI’s IT consultant and CNB’s IT department to transition ETI employees over to CNB’s IT ticketing system for issue resolution.
  • Verified and approved hours worked for the 11 contract employees reporting directly to me for payroll and initiated pay increases.
  • Performed quarterly ARRA (American Recovery and Reinvestment Act of 2009) reporting to the US government for 9 contracts within NPS, FHWA, USGS, and NOAA via Federalreporting.gov to document how/where awarded ARRA funds were being used.
  • Identified and interviewed potential contract employees to fulfill contract requirements in a variety of occupations such as Engineers, Environmental Scientists, Architects, classified DoD positions, administrative support, Librarians, Logisticians, Construction Managers, and Nurses (to name a few).

Confidential, Denver, CO

Project Manager

Responsibilities:

  • Hired 10-15 new employees/month at multiple locations of a national banking and finance company.
  • Identified, phone interviewed and scheduled in-person interviews with hiring managers for qualified candidates.
  • Cold called, headhunted and networked to identify quality candidates, averaging 60-70 calls/day.
  • Managed criminal, credit and drug screenings for all candidates receiving offers of employment.
  • Maintained daily, weekly and monthly reporting on candidates in the interview/hire process.
  • Trained new recruiters on resume writing; candidate screening and interview preparation; and cold calling.
  • Generated new business development leads through cold calling, networking, and attending trade events.
  • Promoted from Senior Recruiter position.

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