Executive Summary
Accomplished Project Manager and Engineer with multiple years of experience leading all phases of project life cycle. Proven record of optimizing system performance. Tenacious problem solver able to drive multiple, simultaneous projects according to time, scope, and budget. Outstanding communication, team building, and negotiation skills. Performs well in matrix environment. Analytical, diligent, and dedicated to excellent customer service. Served in military in elite unit providing presidential escorts.

Professional Experience

Project Manager, Confidential,
PMO working on world wide IT and Voice over IP projects world wide for GE

• Develop Project Charter
• Develop MS Project Schedules
• Project Life Cycle: Intitate, Plan, Execute, Monitor and Control and Close processes

Project Manager, Confidential,Atlanta, ga (2011)
one of the world’s largest commercial providers of Facility Services.

• Responsible for managing large, complex projects to support the client’s facility needs at Hewlett-Packard sites, to include facility build-outs, vendor management, repairs, and service
• Manage and evaluate vendor relations and contractual performance for up to 14 contractors
• Coordinate and review operational activities according to Full Project Life Cycle (Initiation, Planning, Design, Execution, Closure)
• Define SOWs and SLAs, create RFPs, and review bids for all contracts
• Proactively identify project risks and provide mitigation plans, issue resolution & conflict management
• Provide requirements gathering, business & functional analysis, process definition and work flow analysis
• Developed and implemented vendor management policies and procedures
• Effectively completed complex projects according to scope, time, and budget
• Commended for successfully negotiating contracts and revising project scopes to better define objectives, which resulted in substantial cost-savings and increased efficiencies for the client
• Recognized by management for providing best-in-class customer service and support
• Utilized corporate Project Tracker and Excel Spreadsheets for management tools

Senior Telecommunications IT Associate, Confidential,GA, (2007 – 2011)

• Implemented and managed the maintenance, installation, and service of clients’ telephony, data and voicemail products
• Supported installation and moves/changes for the new Cisco Call Manager and Unity Systems
• Managed and assisted the Server team on the AD LDS during the CUCM migration
• Assessed client needs and provided solutions to increase efficiency, reliability, and performance
• Provided system support, moves, and changes to multiple PBX and voicemail systems
• Recognized by management for providing dedication and expertise, thereby advancing the position from a contractor to a full-time employee

Owner, Confidential,Atlanta, GA (2003 – 2007)

• Successfully created, owned, and operated a company to provide contracting services such as home remodeling, basement finish-outs, deck and porch installations, landscape lighting, and other various projects
• Operated all areas of the business including operations, executive management, finance, accounting, marketing, contract management, and customer support
• Provided hands-on and onsite project management on a day-to-day basis
• Recruited and managed qualified staff and subcontractors

Project Manager, Confidential,Atlanta, GA (1999 – 2003)

• Directed installation of Glenayre MVP equipment at large cellular clients, including large-scale voicemail systems for Verizon and U.S. Cellular
• Installed equipment at MSOs, leading full project life cycle
• Developed system requirements, coordinated internal design reviews, allocated client and internal resources, coordinated inventory shipments, conducted onsite surveys at central offices, and arranged technical support for multi-million-dollar installations
• Created milestone dashboards and managed reporting of milestone achievements
• Supervised multiple subcontractors, performed internal engineering, coordinated testing, led customer meetings, and secured system quality
• Attained formal customer acceptance and assisted customers throughout warranty period

Customer Engineer, Confidential,Atlanta, GA (1990 – 1999)

• Installed complex network components for multi-million-dollar systems supporting up to 10,000 users
• Prepared RFPs, conducted site surveys, and managed multiple vendors (such as electronics contractors) to drive on-time installations
• Performed hands-on technical service of computer systems
• Earned numerous letters of recognition and appreciation from clients

Technical Assistance Center (TAC) Engineer, Confidential,Dallas, TX (1985-1989)

• Provided third level support to technicians on a nationwide basis for large PBX and Voicemail systems
• Developed patches for system software on large PBX systems
• Duplicated and problem solved difficult system issues in a lab environment
• Provided onsite, hands-on technical assistance to remote offices when necessary
• Supported the nationwide rollout of the new IBM 9751 products
• Worked closely with the TAC (Technical Assistance Center) on new service patches
• Upgraded complex systems for large entities, such as NASA’s Johnson Space Center and multiple IBM facilities
• Traveled on-site to customer facilities and provided technological change management which main focus was to train the local technicians on the proper methods of the installation and troubleshooting of the new system and also provided customer product training

Professional Certifications and Class Completions

• Cisco Unified Communications Training
• CCNA Training
• UNIX Administrator Certification
• Introduction to Cisco Router Configuration
• Advanced Cisco Router Configuration
• Novell LAN Certification Course
• Certified in ROLM CBX 9000, 9751, Model 10, PhoneMail, and Data Communications
• Siemens Hicom 300E Installation and Maintenance Certificate
• Instructor Certificate in Trunk Testing Maintenance
• Working towards my PMP Certification

Computer Skills

Operating Systems:

MS Windows 2000, 98, 95, and NT; DOS, OS2, Novell Netware, and UNIX

Networking:

Cisco Router Configuration

Software:

MS Project, Excel, Cisco Call Manager, RTMT, PowerPoint, Cisco IOS, PDF Pro, Hicom 4000, SAP, IBM 9751 and Voicemail

Languages:

HTML

Other:

PC diagnostics, repairs, and upgrades