SUMMARY:

• Result driven trilingual (English, Spanish and Portuguese) Senior IT Project Manager with extensive experience in infrastructure, Audio & Video, Video Conference, Telephony, Data Center relocation & migration, Wireless installation, Mobile & Software development etc.
• Demonstrated strength in defining project requirements, developing implementation budgets, creating plans, scheduling, identifying vendors and tracking progress.
• Flexible hands - on team player, who is energetic, very organized and thrives in a fast-paced environment Analytical problem solver skilled at reducing issues to the lowest common denominator and identifying key resources.
• Ability to improve processes by simplifying complex systems in to logical steps. Detailed oriented, leader and team builder.
• Proven ability to work with people at all levels of an organization. Talented self-starter with a professional attitude. Known for giving 100% to get the job done.

TECHNICAL SKILLS:

Software: Skype for Business, Audio & Video, Video Conference, Creston, Fusion, Lutron, Scheduling Panel, Occupancy Sensor, MS Lync, MS Exchange, MS SharePoint, MS InfoPath, MS Project, EMC SAN storages, Clarity, Prism, Siebel, SAP, MATRIX, Sales Force, CRM, IT UP, Peregrine, Documentum, ServiceCenter, Remedy, eRoom, eBuy, Word, Excel, Power Point, Linux Solaris, Unix, Wan, Lan, NT, Access, Auto Cad, SQL,Visio, Oracle, MM Budgeting, MM Scheduling, Adobe Premiere, Avid, Final Cut Pro, QuarkXPress, HML, XML, Photoshop, Flash, Fireworks, Macromedia Studio, Illustrator, Web Graphics Design, CorelDraw, File Maker, Windows XP, Windows Vista, Windows 7, Redhat, clearcase and Quality center, etc

Hardware: PC, MAC, Cisco routers and Switches, Dell/HP/IBM and many others servers.

Languages: Speaks, writes and reads fluently in English, Portuguese and Spanish

Keywords: IPT, Voip, Digital, PMO, Project Manager, Microsoft Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. IT Project Manager

Responsibilities:

• Managed & Coordinated Audio Visual commercial integration and installation for A/V, video conferencing and telepresence for all L’Oreal sites in Latin America and North America.
• Met with clients to understand the project scope and obtain the detail requirements.
• Performed site survey for A/V, VC, data & electric cable installation with the lead A/V technician.
• Responsible for overall communication and completion of each project, as well as, communication and project scheduling with client
• Coordinated the installation with client, installation and technical personnel, and any associated subcontractors
• Responsible for each project from the awarding stage through final project completion
• Worked directly with customer to establish and publish project timeline and completion date
• Responsible for communicating project progress/changes to customer
• Responsible for conducting project meetings with installation and technical staff
• Assist with scheduling of company installation and technical staff and any associated subcontractors
• Coordinate ship dates of all project related equipment
• Coordinate and process any project change orders
• Managed & Coordinated all scheduling panel installation & testing.
• Managed & Coordinated all Occupancy sensor, Lutron and Fusion integration.
• Work with administration to ensure accurate and timely billing to customer
• Managed & Coordinated the new Creston interface with client and programmers.
• Created Test Plans to certify all installation.
• Managed the work for electric & data cable subcontractors.
• Managed & Coordinated all Cisco telephony upgrade for all L’Oreal sites in Latin America and North America.
• Managed & Coordinated IPT Cutsheet for telephony data with local teams.
• Managed & Coordinated equipment purchasing, delivery and installation with local technicians.
• Managed & Coordinated cutover and command centers
• Managed all telephony testing including updating testing plans
• Followed change management process to capture change requests, communicate impact, request stakeholder decisions, and execute changes if applicable.
• Tracked individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
• Provided overall project communication to stakeholders and meet project requirements and stakeholder expectations.
• Participated in negotiation and administration of contracts.
• Data Center Migration, Relocation & Consolidation:
• Discovery activities - Defined project scope, established data requirements collection plan, milestones, established data validation process and steps, Assigned data collection and validation tasks and timelines, communication plan, roles and responsibilities, risk management plan, reporting structure to upper management, site survey, identified application to be moved, identified application owned, identified site contact etc.
• Application and data migration - obtained hardware requirements, software requirements, logistical requirements, design, publications requirements, defect tracking, test metrics, migration plan, go-live hour-by-hour plan, day 2 support etc.
• Assigned resources/team to the project, created a budget, prepared a project plan, established data requirements collection plan and data validation process and steps.
• Collected Inventory the Infrastructure at the Old Facility such as: Servers, Telephony/PBX, Routers & Switches, Storages, Network cabling, Electrical cabling, Voice & Data cabling, UPS, Fire Suppression, HVAC etc.
• RFS (Request for Service), proposals, SOW: Cabling, Electrical, Voice & Data, HVAC, Plumping, Movers, etc.
• Coordinated server backup process and schedule and Performed validation of infrastructure data collection.
• Managed Project Book of Work, balanced existing priorities and new demand.
• Managed the relocation, data migration and configuration for SAP serves with a team of technicians and application owners.
• Monitored the structure, operation and key players of major dependencies.
• Produced materials and maintains updated Project/Program delivery schedules aligned to roadmaps with Product mgmt.
• Scheduled mover meetings, moving day, created a detailed moving day script/minute-by-minute plan etc.
• Identified and documented installation & testing procedures for each device.
• Decommissioning - identified & coordinated vendor that removed the old equipment, ordered moving supplies (dollies, packing materials, labels, etc), ensured that hallways, doorways, elevators will accommodate moving equipment & all items to be moved, prepared phone cabling for initial move & activate extensions, arranged for donation, recycling, or disposal of obsolete & unused equipment, arranged for waste removal at old location, labeled equipment and create to/from lists for rack locations.

Confidential, NJ

Sr. IT Project Manager, Consultant

Responsibilities:

• Managed large migration of J&J’s File and Print server infrastructure to new Netapp solution at various operating company sites globally.
• Planned and managed implementation of new solutions to replace legacy W2k File, Print and Netbackup servers, along with Network enhancements and remediation including Riverbed installations, and core switch and router upgrades.
• Provide program level metrics and reporting on all projects in the program and prepare status reports for senior management.
• Managed the equipment purchasing, delivery, configuration and installation to all sites globally.
• Managed the File & Print cutover with a group of technicians onshore and offshore.
• Managed MPLS implementation using riverbed.
• Managed the Aruba Wireless (WiFi) installation for a large scale project for multiple site locations.
• Managed the business and technical requirements process and the development of the wireless system architecture.
• Created the site survey document and managed the site survey process with the vendor for all US sites.
• Created Bid document and selected the right vendor to perform the site survey and installation of cables, WAP, equipment upgrade etc.
• Created SOW for cable management, Access Point installation and equipment upgrade.
• Managed the Wireless installation process, cable management, Wireless configuration and all connectivity testing.
• Managed the iPod Shipping & Receiving configuration, deployment, testing and training for all sites.
• Managed the iPod Sales scanners configuration, deployment, testing and training for all sites.
• Managed and identified WAP installation on the site floor plan and coordinate with the vendor for the installation.
• Managed the Wireless Network Design documentation and system configuration.
• Managed and coordinated the ISP Guest installation for all sites.
• Managed Global Internet Protocol Telephony, Cisco (cisco unified communications manager) & Avaya (Avaya communication manager) VOIP implementation for LATAM, EMEA, ASIA, US sites.
• Managed WorkPlace, Networking, Lan, Wan, Wireless, Voice, Desktop, Facility site surveys for site IT and IPT refresh with local teams.
• Managed business requirements for IP Hoteling, COS, Call Center Agents, Voice Mail, Call Pickup Groups, Bridged Appearances, Analog Extension Data, IPC, Turret, Phantoms, Emergency Phones, Incoming Calling Plan, Auto Attendant, Coverage Paths, Hunt Groups, Intercom Groups, Speed Dial-System, EC500 etc. Created & Managed vendors, Telcos contracts and activities.
• Upgrade of Trader Voice Facilities for international branches IPC (IPC IQ/MAX-Nexus) platform.
• Managed upgrades and relocations for all International ML franchise PBX (Nortel, Lucent, Seimens, Alacatel, etc. & Turrets (IPC, BT, ETRALI) for Enterprise Network.
• Managed & supported voice/trade floor (IPC Turrets) and WAN technologies, provisioning, ordering of circuits, including ARDs, MRDs(PLs) for trader operations. Multi-vendor management responsibilities for Telcos, ISPs and PBX, turret vendors (2nd level) to support voice trader operations.
• Managed the implementation, configuration, Design for IVR (Interactive Voice Response).
• Managed the whole Blue Coat deployment and installation process for Latin America.
• Managed all equipment procurement process for LAN, WAN, Wireless, Voip, BlueCoat including: BOM, quote, SOW, PO, shipping tracking etc
• Managed the order, deployment, installation and testing for E1s, PRIs, POT circuits for Data & Voice and working closely with local Telco.
• Managed the ACD data collection and design for Call Center and Helpdesk.
• Managed Desktop Planning & Deployment including: MS Office 2010, Windows 7, application packaging (e.g. OS, patches, applications, scripts, Group Policy Objects, programs, utilities, and hot fixes), certification testing, and distribution across desktop environment.
• Managed the process to discover devices across the network.
• Managed the inventory scan.
• Managed the Assess hardware readiness through report.
• Managed the Assess software readiness to prioritize applications to test and migrate.
• Managed the process to determine where and how the company will utilize multicasting and local file share.
• Added costs, timeframes, and required hardware and personnel requirements to plan
• Determined dependencies unique to the organization.
• Managed the image build & test process.
• Developed acceptable Service Level Agreements (SLAs).
• Created communication plans to the users.
• Identified potential issues and risks.
• Managed the process to Identify and resolve problems with desktop software applications and systems management software distribution. Manage failed deployments.
• Managed the desktop environment by evaluating and determining how to react to software industry security alerts; using best judgment based on experience, methodologies, and issue resolution techniques to select, build and deploy timely security packages.
• Managed and maintained system and platform configuration tools and enforce Active Directory policy and configuration standards across the desktop environment.
• Managed and maintained servers used to support desktop system and platform configuration tools.
• Managed research on technical products, services, protocols, and standards to influence and set strategic and tactical direction.
• Created accurate documentation in the form of user instructions, PowerPoint presentations, and other reference materials.
• Managed all phases of several mobile & software development projects from initiation and pre-planning to planning, execution and closure:
• Maintained team focus on the product vision and goals of the business.
• Drove prioritization discussions with product owners/sponsors as needed to ensure resources are allocated to key features and requirements.
• Organized and facilitate pre-planning, backlog planning, release planning, iteration planning, daily meetings, reviews, demos, retrospectives and other related meetings
• Communicated and coordinated project intra/interdependencies with other partners, managers, leads and cross-functional teams.
• Tracked and communicated team velocity, release and iteration progress, risks and issues/ impediments both internally and externally.
• Prepare and present information at cross-functional reviews, status meetings and gate reviews.
• Managed and performed detailed QA testing of both existing and new products.
• Managed large, complex multi-million dollars global scale infrastructure projects with different technologies:
• Microsoft Exchange, Microsoft Active Directory, Microsoft Office Communications Server, BEA WebLogic, Siebel, Oracle, EMC, Oracle migration, Linux, Apache, Cisco, UNIX, SAN, WAN, Dell, HP, EMC, SAN etc.
• Managed physical & virtual deployment & upgrade of servers, routers, switches, re-builds, decommissions and retirements.
• Managed data migrations, SQL & Oracle database installations & upgrades, memory upgrades, forklift, disk space upgrades.
• Managed windows server rollout to windows 2000, 2003 and 2008.
• Managed the deployment of Windows 7 Rollout, application & database migration for several work station and servers. iPads testing and many other infrastructure projects using full lifecycle project management for North America, EMEA, ASPAC, and Latin America. Managed onshore, offshore Windows T1,T2,T3 and T4 engineers, Database Administrators & Architects, Networking Engineers, Developers, QA team, Voice and Data Engineers.

Confidential, NJ

Sr. IT Project Manager

Responsibilities:

• Managed Telemetry Solutions Project to provide equipment to deliver DSL services, VPN, development, rollout and continued support of the telemetry group. Managing the workflow, deploying and configured and upgraded over 1000 sites and more 5000 Cisco Routers and switches including router series 2000, 3000 7000 and switch series 1900, 5000. Created the installation and telemetry engineering packages. Tested, troubleshot and maintained all the routers and switches. Ordered DS1, DS3 and other circuit type. Researched, purchased, scheduled, and deployed the Cisco router and switch installations.
• Managed the Infrastructure Technology for new sites, large scale build-outs expansions, and or upgrades. Oversight of voice, data, telecom, the installation of cable and the build-out of the equipment rooms. Extensively use of Visio software in creating engineering packages, project description and all technical documentation for all projects.
• Engineered ATM Project designed to decrease production costs. Created the installation and telemetry engineering packages. Updated the database. Scheduled equipment installation. Interfaced with vendors, city operations and customers.