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Technical Project Coordinator Iii Resume

3.00/5 (Submit Your Rating)

St Louis, MO

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SUMMARY:

  • Business professional with over 5 years of customer service experience.
  • Excellent research, time management and problem solving skills. Highly organized with the ability to manage multiple projects and consistently meet deadlines.

EXPERTISE AREA:

Communication: Dealt with internal and external communications at all levels via telephone and email, to ensure successful completion of job requirements via actively listening and probing questions.

Problem Solving: Resolves in - depth trouble tickets, customer issues and queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

Team Player: Enjoys sharing knowledge and encouraging development of others, as well as providing support to other departments

TECHNICAL SKILLS:

Systems Knowledge: Microsoft Office 2010(Word, Excel, Access, PowerPoint and Outlook, Internet Explorer, and Mozilla. Experience in preparing and analyzing reporting data for management accurately and to timescale.

PROFESSIONAL EXPERIENCE:

Technical Project Coordinator III

Confidential, St. Louis, MO

Responsibilities:

  • Schedules and coordinates project tasks and/or problem reviews and ensures completion of assigned actions
  • Identifies project/production issues and works with project team to provide solutions or escalates to avoid project delays
  • Generates reports regarding project and budget status and facilitates communication efforts.
  • Compiles and maintains project documentation and issues log
  • Coordinates implementation activities across a broad range of functions and departments Support with internal reporting
  • Serves as primary point of contact for project information and updates.
  • Responsible for coordinating and influencing activities and resources in support of one or more highly-visible, large-scale technical projects with high impact, risk, and complexity.

Skills Used:

  • Agile Methologies
  • Coordination of aspects of IT projects.
  • Projects financial forecasting and /budgets.
  • Excellent communication skills and be polished and professional.
  • MS Office; experience with MS Project and SharePoint
  • Excellent organizational and multi-tasking abilities.

Project Management Specialist

Confidential, St. Louis, MO

Responsibilities:

  • Maintain productive relationships with all customers from scheduling, follow up reminders calls, survey calling and various customer quality controls.
  • Data entry and tracking of metrics vs. Program goals
  • Communicate any discrepancies related to data/reporting and obtain resolutions.
  • Assist in client reporting, including preparation and delivery of weekly, monthly and annual reports related to Program performance in order to meet deadlines as well as invoicing and ad hoc reports upon request
  • Provide problem resolutions when necessary for program impact performance vs. cost
  • Support with internal reporting
  • Schedule Coordination with subcontractors

Skills Used:

  • Strong written and verbal communication skills
  • Comfortable working with people and team environment
  • Ability to work well under pressure
  • Initiative and ability to work independently
  • Strong organizational skills
  • Action Oriented
  • Good mathematical ability

Project Coordinator

Confidential, Saint Louis, MO

Responsibilities:

  • Initiate and maintain regular communications with customer and vendor to review and verify order package; review required information to provide services requested, schedule service installation and communicate milestone dates with Customer and/or Vendor.
  • Review customer order package and all required documentation from Sales for completeness and accuracy, utilizing an checklist to confirm all required documentation and applicable information is available. Follow up with Sales regarding missing and/or questionable items before proceeding
  • Perform services application/configuration design work for customer requirement, including but not limited to a Line Configuration Sheet
  • Update AESOP with order package, miscellaneous document information and application/configuration design, utilizing an AESOP QA Checklist to confirm all required documentation and applicable information is available.
  • Coordination of internal cross functional departments such as, Provisioning, Transport, Field Operations, Internet Operations, as they pertain to the processing of orders to completion.
  • Complete other duties or assignments as deemed necessary by Management.

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