Project Coordinator Resume St. Louis, MO - Hire IT People

OBJECTIVE:

To obtain a position with a company where I can utilize my skills for multi - tasking, demonstrating my strong work ethic, and exhibit my experience in customer service that have been built in working within the business for over 17 years.

SUMMARY:

9 years Project Management Experience
7 years Supervisor Experience
17 years Property/Casualty Insurance Experience
20 years Customer Service Experience
7 years Interview/Hiring Experience
17 years Call Center Experience

TECHNICAL SKILLS

Word
Excel
PowerPoint
Lync
Communicator
Visio
Print Shop
SharePoint
Nice
IEX-Total View
Avaya

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Project Coordinator

Gathered and documented project requirements
Tracked and reported project status and outstanding items
Identified project/production issues and escalated to avoid project delays
Scheduled meetings/reviews and followed up on assigned actions
Updated documents, reports, and/or group information, whether posted online or within shared folders
Served as point of contact for project information and updates
Provided administrative support
Coordinated team meeting
Coordinated activities in support of a manager and department
Responsible for maintaining projects financials

Solution Consultants

Confidential, Chesterfield, MO

Managed project to migrate over 21,000 documents from SharePoint 2003 to SharePoint 2010
Assist Project Mangers with compiling and maintaining monthly reports for seven different managers in various locations both in the United States and internationally
Manage a quarterly process to update the RX drug severity used to determine bindablity of life insurance policies
Handle the requests of seven Project Managers asking for help with different tasks at the same time
Partner with the United States underwriting team to update the e-underwriting application as needed
Ensure Project Managers are in compliance with required forms
Create project status report advising project sponsors of the budget, milestones, schedule and tasks of projects
Tracking project data such as client, statement of work data, and milestones
Managing process to update client data quarterly working with several different members of the department
Aid Executive Assistant with compiling presentation for monthly department meeting

Confidential, St. Louis, MO

Business Analyst II

Managed up to eight projects simultaneously through various stages
Utilized focus groups with call center end users to determine needs of customer and in constructing business requirements
Partnered with the training organization in creation of training materials for project implementations
Coordinated and participated in testing phase of new applications
As process owner of a call center back office, staff for 21 employees, analyzed current procedures, identified issues and implemented solutions
Pulled raw data into Excel, created pivot tables, then transferred data into graphs in PowerPoint to regularly provide project data to management
Tracked project in Excel, created timelines in Visio to provide to sponsors, and scheduled tasks that needed to be completed each week
Initiated effort to include electronic signature on forms used by the business to eliminate hand-off and allow faster turnaround to customers
Managed staff members needed to handle additional responsibilities while maintaining current workload
Partnered with various groups in the organization to redistribute document printing from a central factory instead of locally printing
Successfully completed and implemented an application utilized for submitting customer leads

Service Supervisor

Confidential, Mishawaka, IN

Managed 17 employees virtually who were responsible for the creation and maintenance of databases, tracking, and reporting tools, websites forms, and other web applications
Supervised 11 Developers and 2 Project Managers on various application projects through all phases of project development
Identified inefficiencies in business process and was able to implement changes for a savings of $120,000
Attended sponsor meetings with Project Managers and Developers to gain an understanding of projects and sponsor requirements, and made recommendations to the Project Managers on how to approach the project
Partnered with other departments to redistribute work to correct groups in the company
Responsible for a budget of $103,000 for travel, training, and hardware/software
Supervised and motivated up to 14 call center Property and Casualty insurance representatives in providing timely, accurate, and responsive guidance to policyholders
Assisted the call center in meeting objectives such as service level by monitoring agent activity on a real time and daily basis
Participated in interviewing and hiring of additional call center staff
Worked with project team in the development and implementation of several projects in the call center such as shift bidding and opening the sites on Sunday

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Project Coordinator Resume

St Louis, MO

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