SUMMARY:

• Highly motivated and ambitious professional offering extensive experience in project management, system design and analysis.
• I thrive in a fast - paced, deadline driven environment where I can add value by utilizing my proven project management, analytical, communication and problem-solving skills.
• I work well independently, while keeping senior management abreast of project status and key project developments.

TECHNICAL SKILLS:

• Microsoft Project and Project Server
• Sharepoint
• Database Development
• SQL, ASP.net
• PC Networking
• Grammar Skills - Writing Effectively
• Budgeting for Businesses
• Understanding the Federal Government Industry

PROFESSIONAL EXPERIENCE

Confidential, South Carolina

IT Project/Program Manager

• Successfully manage strategic mega-sized projects utilizing waterfall/PMBOK-based methodology. Current strategic project is over 200,000 hours.
• Successfully led the team to implement new health claims and settlement system.
• Successfully manage multiple complex projects simultaneously.
• Responsible for management and coordination of large teams (more than 50 resources), located on-site and remote.
• In a matrix I/S project environment, provide leadership, vision, and management of program/project strategies and activities throughout the Software Development Life Cycle (SDLC).
• Using PMI methodology, create effect Work Breakdown Structure (WBS) documents to illustrate key deliverables, detailed to an 8/80 level of granularity.
• Create and maintain Microsoft Project schedule throughout the Project Life Cycle (PLC).
• Perform financial analysis related to budgets, cost/benefits, and earned value.
• Analyze and manage the project estimates and budget, and implement changes as appropriate.
• Monitor project scope to avoid “scope creep” and hours in order to stay within budget.
• Proactively identify risks, escalate as appropriate, and work tirelessly to mitigate risks and to meet client deliverables on time and on budget.
• Manage and implement the change control process.
• Coordinate and facilitate requirements gathering.
• Identify project stakeholders and provide effective communication throughout project.
• Facilitate effort to respond to Requests for Proposals (RFPs), including coordinating unified response from multiple parties within short timeframe.
• Ensure that resource planning is up to date and accurately reflects the workload, estimate and budget.
• Create Visio diagrams to illustrate project timelines and manage parallel activities.
• Define, analyze,and report on metrics, i.e. to identify defect trends and assist with defect resolution.
• Manage Client and Customer expectations.
• Prepare and present reports regularly to the CIO, senior management and Customer management.
• Successfully interface and coordinate with vendor companies.
• Establish program/project management process and recommend opportunities for improvement.
• Mentor and supervise junior staff.
• Manage resource allocations and provide feedback on performance for reviews.

Confidential

Application Development Project Manager

• Promoted in less than four months to manage a complex web-based Asp.net application that runs on Microsoft SQL Server.
• Successfully managed I/S projects for the Department of Energy (DOE) utilizing waterfall/PMBOK-based methodology.
• Utilized ITIL standard practices and CMM methodology to continuously review and improve software development processes.
• Utilized the IEEE standard to develop a ‘Configuration Management Plan’ to ensure that all changes to systems and interfaces are carefully reviewed and controlled prior to implementation.
• Created and continuously updated Microsoft Project schedule throughout the Project Life Cycle (PLC).
• Served as a hands-on project manager that exceled in defining project scope, estimating costs and resources, requirements specifications, and system design documents for new development applications and application enhancements.
• Ensured quality and compliance with software development industry standards.
• Provided effective oral and written communication to all levels of staff, clientele and I/S team.
• Used sharp analytical skills to develop proposals for system changes.
• Performed database modeling and design.
• Successfully gained knowledge of clients’ business process flows to determine needs and formulate technical solutions.
• Developed a ‘Get Well Plan’ to redesign an existing ASP.net system to enhance functionality and improve product efficiency, navigation, and user-friendliness.
• Leveraged my information systems experience and general IT technical knowledge to develop strong client relationships.
• Initiated new business development project to grow our business, which I successfully proposed to the company President and implemented.
• Develop and execute comprehensive test plans for custom software, database systems and web applications written in C#, C, ASP, Java and utilizing HTML and XML.
• Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage project work, perform daily tasks, and create internal and client presentations.
• Utilized SQL and Microsoft Access to perform data queries.
• Utilized Microsoft Office Visio to create diagrams of business process flows.
• Facilitated client and user acceptance testing.

Confidential, Alexandria, VA

Application Development Project Manager and Lead Senior Computer Systems Analyst

• Selected to lead a major project to convert “The Boeing Company”, a multi-million dollar client, from a mainframe legacy COBOL system to one that used Visual Basic and an Oracle DBMS.
• Specially selected to travel to Pune, India in January 2006 to mentor and train technical staff utilizing tools and training documentation that I created.
• Served as Project Manager in a matrix I/S project environment, responsible for defining project scope, creating Microsoft Project schedule, estimating cost, identifying resource needs, and monitoring performance of resources and system.
• Successfully managed I/S projects utilizing waterfall/PMBOK-based methodology.
• Managed relationships and provided effective oral and written communication to all levels of staff, clientele and I/S team.
• Managed a team of 13 resources (including on-site, remote, and foreign-based employees), responsible for work assignment, performance reviews, and budget.
• Served as a technical expert in the design and development of employee self-service web and database systems.
• Assessed Customers’ technical needs to formulate technical solutions.
• Provided technical support and troubleshooting for Production releases.
• Perform financial analysis related to budgets, cost/benefits, and earned value.
• Define, analyze,and report on metrics, i.e. to identify defect trends and assist with defect resolution.
• Researched, collected and analyzed complex data using Microsoft Access, Excel and SQL.
• Created and reviewed technical documents such as requirements specifications, system design, and process flow diagrams while ensuring quality and compliance with internal and industry standards.
• Created and executed comprehensive test plans and performed troubleshooting and root cause analysis on custom software, employee self-service web sites, IVR, and interfaces in COBOL, Visual Basic, Java, HTML, XML, and using DB2, Oracle and SQL Server DBMSs.
• Effectively implemented a Microsoft Access database to store and track test cases and to run queries.
• Utilized Microsoft Excel’s Sharepoint Services to centralize document storage.
• Utilized Microsoft Office Visio to create diagrams of business process flows.
• Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage project work, perform daily tasks and create internal and client presentations.

Confidential, Philadelphia, PA

Benefits Plan Administrator

• Successfully implemented the firm’s health & welfare benefit plans.
• Successfully managed annual enrollment and various adhoc projects.
• Interpreted federal laws (i.e., ERISA, HIPAA) to ensure compliance.
• Analyzed technical benefit plan documents to ensure legal regulation compliance.
• Performed contract renewal rate analysis in-house, which resulted in major cost savings (approximately $40,000).
• Initiated and developed a Microsoft Access database, which improved ability to manage & disseminate data.
• Performed successful mediation of elevated medical claim issues between health insurance providers and members.
• Provided effective oral and written communication with all levels of staff, firm Partners and vendors.
• Skillfully utilized Microsoft Office Word, Excel, PowerPoint and Access to manage project work, perform daily tasks and create internal and client presentations.