SUMMARY

• Experience in financial service industry, banking business units and distribution channels
• Adept in Project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
• Experience in leading teams and managing complex cross-enterprise, cross-functional, multi-year, multi-million dollar projects from initiation to delivery
• Exceptional organizational and communication skills with technical analysis capabilities
• Broad understanding of information systems architecture including client/server n tiered distributed systems, SOA, SOAP and REST services
• Ability to implement standardized working process, metrics, risk, change management, financials, milestones, deliverables, communications, issues and staffing components
• Ability to adapt and execute new business processes and tools to promote best business practices
• Effective project, financial, resource, and content management
• Ability to consider customer impact on projects and ensuring teams are customer centric in delivering technologies
• Accountable for project coordination of defined business or technical deliverables to meet an agreed outcome
• Extensive experience in managing project scope, schedule, cost, resources, and delivering quality in alignment with sponsor’s expectations
• A strong work ethic combined with a commitment to excellence in all projects undertaken.
• Consistent track record of improving application development, project management and engineering practices
• Disciplined risk management and proactive problem solving
• Helping team members find motivation, excitement in opportunities, and success
• Multiple recognition for dedication, persistence and integrity

TECHNICAL SKILLS

Databases: MS Access, MS SQL Server, Oracle

Operating System: UNIX, Microsoft Windows, Mac

Business/ Data Modeling Tools: Rational Requisite Pro, Microsoft Visio

Testing Tools: Rational Clear Quest, HP QC, HP QTP

Project Management Tools: Requisite Pro, RALLY, SDLC, MS Office, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Coordinate overall project documentation across all bank functions including requirements, meeting agendas, meeting minutes, weekly status reports, etc.
• Schedule and facilitate project meetings
• Prepare, monitor and proactively manage the projects Risks, Assumptions, Issues and Dependencies (RAIDs) log to ensure that activities are tracked
• Update budget tracking tool and monitor forecast vs. actuals
• Responsible for on-time project delivery within budget, schedule and with exceptional quality
• Ensure appropriate actions are taken in line with established change governance to facilitate successful delivery
• Track upcoming deliverables and ensure completion of project milestones and tasks, by creating and updating project plans
• Ensure that objectives conform to line of business' overall standards, operations objectives, user requirements and client’s needs
• Stakeholder management and leadership
• Provide status and updates on programs to executive management, partners and internal project teams
• Define problems, needs and solutions involving substantial latitude in course of action
• Ensure that KPI’s are quantifiable and measurable
• Responsible for identifying and implementing continuous improvement and best practices in the project life cycle within and across industry segments
• Perform daily administrative tasks including time management, training and other duties as required
• Decision making and problem solving
• Resolve project conflicts with impacted parties
• Liaising with business stakeholders, developers and testing teams
• Ensure all activities and duties are carried out within regulatory requirements
• Coordinating onsite and offshore resources
• Successful delivery of sub projects that introduce changes to the business that are aligned to business strategy
• Accountable for key work streams within a project / program
• Support project during and after production release
• Set up and manage the project structure including key meetings / communications to facilitate successful team work and project control mechanism
• Monitor project financials against agreed budgets, allocations and draw-downs. Highlighting trends and accurately reporting financial status

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Project planning and defined scope
• Took responsibility for time and cost estimation
• Managed risks and issues during project life cycle
• Published weekly status reports to teams and stakeholders
• Managed onsite and offshore project resources
• Reviewed and accepted the solution delivered by scrum teams
• Participated in defining the product vision and roadmap with the business and its stakeholders
• Defined and communicated the product and sprint goals to the stakeholders
• Led war rooms towards go-live date
• Managed the development of a long-term data center growth and disaster recovery strategy for the bank
• Managed traceability of the business requirements within the program to ensure the program was progressing, mitigating any risks of dependencies between teams
• Gathered, analyzed, validated, managed and documented requirements for creating a repository to store all customer contact with the bank regardless of customer interaction medium
• Managed change control process, updating existing documentation
• Worked with Product and Business Owners to analyze user requirements, procedures, and problems
• Performed business analysis & coordinated involvement of SMEs, users, internal and external stakeholders
• Reviewed requirements as required in facilitating sprint and release planning
• Drove acceptance of the solution amongst the stakeholders
• Contributed to the end of the sprint demonstration to stakeholders
• Performed continuous process improvement across the product development lifecycle
• Created, maintained, organized, and communicated the backlog to agile team
• Used QC for defect management purposes
• Ensured defects were fixed in timely manner
• Created test input requirements and prepared the test data for data driven testing.
• Mentored, trained staff about tech guide & company standards.

Confidential, Wyomissing, PA

Senior Business Analyst

Responsibilities:

• Performed Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis
• Facilitated meeting to elicit requirements
• Translating and interpreting requirements
• Created business requirement documents for development purposes
• Created business process documents
• Communicated and collaborated with business partners and project teams to gather and analyze high and low level Functional Requirements
• Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end-users, SMEs' and development team for project meetings, and walkthroughs
• Identified and documented issues, risks, gaps and impacts, and provided recommendation and alternatives to develop the application to meet the requirements
• Created use cases and mock ups for developing User Interface (UI) 
• Created Source to Target Mapping (STM) documents and data dictionary (FRD) to carry successful implementation of data migration and systems migration projects.
• Imported data from SQL to Excel to perform in depth analysis.
• Documented and reported the project progress to the management on an on-going basis using MS Project
• Managed and shared all business documents and contents using MS SharePoint Server
• Worked with the QA team to ensure testers understood pass and fail
• Collaborated with QA teams for creating and reviewing test plans and test cases
• Created and managed defects in the Quality Center. 

Confidential, Hermitage, PA

Business System Analyst

Responsibilities:

• Performed GAP analysis to understand AS-IS and TO-BE
• Collaborated in creating data dictionary for migration of old database to new database
• Gathered ETL requirements in order to create ETL requirement documents
• Collaborated with ETL team to set up jobs to run at adequate time
• Interacted with department heads to finalize system requirements, functional and technical requirements
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Managed changes to baseline requirements through effective application of change control processes and managed the overall test process
• Built and managed the overall test process
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process and revenue streams aimed towards problem solving.
• Used MS Visio for process modeling, process mapping and business process flow diagrams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Participated in manual functional testing, data driven testing, usability testing, and verifying specific content through using checkpoints
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross training of team members and users to become more responsive.

SunTrust Bank, Atlanta, GA

Responsibilities:

• Collaborated in building a system analysis process model using Rational Rose, Requisite Pro, and Visio.
• Analyzed and studied debit card process and regulations to be complied for card services in detail.
• Gathered requirements for search rates modules.
• Interacted with department heads to finalize system requirements, functional requirements and technical requirements
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Performed process design, requirements gathering, defined the demand forecasting unit, tuned demand planning statistical models, application flow definition and application setup
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Managed changes to baseline requirements through effective application of change control processes and managed the overall test process
• Built and managed the overall test process
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Responsible for producing process flow diagrams for TO-BE process flows and AS-IS process Flows using Microsoft Visio
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross training of team members and users to become more responsive