SUMMARY:

• Seasoned Business Analyst with 8+ years of experience with Business analysis, Technical Writing, Business Modeling, Quality Assurance and Project Management duties within Information Technology sector.
• Effective communicator and good listener with strong business negotiation skills.
• Strong analytical and technical writing skills for various business artifacts such as Business Requirement Document, Functional Requirement Specifications, User Stories, Use Cases, Process Maps, Work Flow Diagrams, Quality Assurance Plan, Validation Strategy Document, Design Specifications, Traceability Matrix.
• Solid experience with various Software Development Life Cycle (SDLC) Methodologies including Waterfall, Rational Unified Process (RUP), Agile and Rapid Action Development(RAD)
• Hands on with UML (Unified Modeling Language) artifacts such as Flow Charts, Use Case Diagrams, Activity Diagrams and Sequence Diagrams
• Hands on Data Analysis and Data Mining skills to create and maintain Data Maps, Reference Cards and Enterprise Data Dictionary. Excellent SQL skills for creating and modifying queries for data validation and backend testing. Technical expertise in BI, Information Warehouse, Data Profiling, Data Cleansing, Data Integrity, Data Security and Data Quality Management
• Experienced in executing SQL queries, Store Procedures and in generating reports from SQL Server Reporting Services (SSRS)
• Excellent understanding of end to end claim processing and Healthcare domain specific regulations including Affordable Care Act, Medicare, Medicaid, HIPAA, ICD 9 - 10, ACA, CMS guidelines, NCPDP guidelines, ASC X12 standards for EDI (including 4010 - 5010 conversion for 837 and 835), HL7 and SOX
• Well aware of wellness initiatives, appeal/grievance process, personal health information (PHI) security, group insurance, utilization management, physician performance measurement, member correspondence, third party administration, pharmacy audit process and pharmacy benefit management (PBM).
• Extensive experience in working on various test strategies and preparing Test Plans, Test Cases and Analyzing Test Results. Specialization includes User Acceptance Testing (UAT), GUI Interface testing, Integration testing and Regression testing.

TECHNICAL SKILLS:

Analysis Tools : RequisitePro, MS Word, MS Excel, MS Visio, PhotoShop, Illustrator, SnagIt, Spotfire, OpenRefine

Document Management Tools : Documentum, SharePoint, HPQC

Quality Assurance Tools : WinRunner, Quick Test Professional, HPQC

Programming Languages : SQL, PLSQL, C#, JAVA

Operation Systems : Windows 9x/2000/XP/2003/7/8, UNIX, Linux

Project Management Tools: RPM, JIRA, PPM, MS Project

PROFESSIONAL EXPERIENCE:

Project Manager/ Requirement Analyst

Confidential, VA

Responsibilities:

• Created As-Is, To-Be and Domain Models for many of the vital processes of the organization
• Successfully gathered information for the As-Is processes and GAPS from Stakeholders, while maintaining great rapport
• Worked with experts to address the GAPS in the As-Is Process Models and created To-Be Process Models
• Introduced the use of Camtasia and PowerPoint to create stunning and navigable training modules
• As a member of small team worked with staff from OCIO and helped them understand, identify and quantify different tasks in the Enterprise Architecture

Confidential, MD

IT Task Lead

Responsibilities:

• Gather and structure requirements in Rational and drive the client approvals.
• Planned the move of RSC SharePoint site from SharePoint 2010 to 2013.
• Implement the process to gathering and structuring requirements for SportFire reports and process to generate each unique report in Rational.
• As part of CMS evaluation team, tested various CMS tools and selected SiteFinity for corporate wide use.
• Worked with IT infrastructure team to stand up newly acquired systems.
• Wrote Master Validation Plan, IQ, OQ and PQ scripts for systems that required formal validation.
• Planned RSC Public website Redesign Project.
• Worked with SME’s to define the new Public web site Architecture.
• Serve as the liaison between Graphic design team, development team and clients.
• Created Section 508 reports, Security Assessment, etc. for all DAIDS RSC assets.
• Worked with IT subcontractor when needed to meet contract objectives.

Confidential, NJ

Project Manager (Contractor)

Responsibilities:

• Identified and established resource to carry out remediation and Data Consolidation Analysis.
• Established a system to identify ownership, number of users for a given file within the file share.
• Classified close to 500 applications into groups based on shared functionality, mutual dependencies and manufacturer.
• Built credibility, rapport and maintained communication with stakeholders at multiple level.
• Managed remediation efforts with internal and external resources.
• Served as a liaison between deployment team and UAT team.
• Provided deployment team with information to schedule sites for deployment in coordination with work being done in application remediation.
• Managed Migrate LLC, an outside vendor to accomplish difficult remediation tasks.
• Worked with Procurement teams and business to identify and procure, licenses need as upgrade.

Confidential, PA

Sr. Business Analyst (Contractor)

Responsibilities:

• Built credibility, establish rapport and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Served as a liaison between Business Group, Change Management Group, Document Management Group, Development Team and Quality Assurance Group
• Rigidly followed company SOP and internal SharePoint workflow to create, modify, maintain, archive and retrieve documents required throughout all the phases of SDLC.
• Created the ETL data mapping documents; Source to Target; depicting source systems and the target data warehouse.
• Responsible for understanding the design and structure of different databases and convey the same to developers.
• Identified and resolved the data type inconsistencies between the source systems and the target system using the Mapping Documents
• Conducted requirement gathering session with end-users and other stakeholders to prepare a detailed Business Requirement Document. 
• Documented As Is and To Be Process Flows.
• Worked with Project Manager to create Project Charter and Project Scope document.
• Participated in all phases of the Waterfall methodology, which was used to develop the project. 
• Created Functional Requirement Document (FRD) and Configuration Specification (CS) detailing technical solution needed to meet business requirements.
• Designed business models using Unified Modeling Language (UML) diagrams such as Use Cases, Sequence diagrams, Activity diagrams and Class diagrams with Microsoft Visio and Rational Rose. 
• Created and maintained the risk and issue logs and the requirement traceability matrix (RTM).
• Interacted with developers and various members of team to discuss and resolve defects arose during the testing and resolved defects and conducted User Acceptance Testing (UAT)
• Developed Standard Operating Procedures (SOPs) and provided inputs for the User Training Materials.
• Developed user guide and facilitated training to train the user working with newly built application.

Confidential, NY

Business Analyst (Contractor)

Responsibilities:

• Developed the budget & forecast for the time and costs related to ICD-10 implementation
• Created & implemented ICD-10 Communication, Awareness & Training Plan.
• Worked on data modeling and produced data mapping and data definition documentation
• Designed the ER diagrams, logical model (relationship, cardinality, attributes, and, candidate keys) and physical database (capacity planning, object creation and aggregation strategies) as per business requirements.
• Actively communicated and managed relationships with cross-functional team members to promote understanding, ownership and support of the project while maintaining positive relationships with all relevant stakeholders.
• Followed HIPPA Security Standards & Procedures to ensure complete understanding and liability.
• Documented As Is and To Be Process Flows.
• Created and managed requirements for modification of existing software and development of new software for the period of dual processing of the health claims.
• Translated the client requirements into the application and system requirements.
• Created Swim lane flows, context diagram, Visio charts & organizational charts when working with the stakeholders to ensure all processes were being followed and the project was running smoothly.
• Developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.
• Assisted in creation of Test environment, Test Plans and Test Cases with QA Lead using Quality Centre.

Confidential, TX

Business System Analyst (Contractor)

Responsibilities:

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Used Microsoft Project to manage schedules, deadlines, resources and collaborate on the project
• Gathered Business Requirements and prepared business requirements documentation (BRD) by working with the client IT staff, project managers, SME’s, and internal business team
• Converted Business Requirements documents (BRD) into System Specification documents (SSD).
• Identified all necessary function points from the BRD, created UML Diagrams including Use Case Diagram, Activity Diagrams in the System specification document.
• Worked with and assisted Information Architects in creating Mock-Up screens using Dreamweaver.
• Created documents like the Business Glossary to facilitate the other teams in understanding client’s business.
• Performed manual test, functional and data validation tests by executing Test Cases prior to Automation.
• Conducted regression testing with QA team on various builds of the application.
• Participated in Bug-Review meetings with software developers, QA engineers, managers, suggested enhancements to the existed application from business perspective, provided solutions to existing bugs.

Confidential, DE

Business Analyst

Responsibilities:

• Established work tasks around the agile methodology; created sprint backlog and project plans.
• Gathered and depicted requirements in the form of user stories for credit card online banking and customer service applications.
• Successfully translated business needs into operational requirements
• Proactively work with people at all levels, functions and areas to ensure that the project is successful and communication is clear, accurate and effectively delivers the intended message.
• Created business process modeling, use cases, data flow and control flow diagrams to discover, validate and set prioritizations for requirements that I can gather feedback from all stakeholders working towards the final document.