SUMMARY:

• That has extensive telecommunication, cable and wireless development experience that excels at developing successful implementation strategies and managing projects to completion.
• A visionary leader and creative problem solver with notable success directing a broad range of IT initiatives.
• While participating in planning and implementation of integrated solutions while exceeding targeted business objectives.
• Manager/Consultant bringing over 25 years of broad, diverse experience and qualifications as follows

TECHNICAL SKILLS:

• ICMS
• ICOM
• Infinys
• Samson
• CBSS
• Amdocs
• Legacy Systems
• CABS
• Share Point
• Clarity
• Network
• Cabling
• Netback up
• Systems Upgrade
• Documentation
• Diagrams
• PowerPoint
• Excel
• Word
• Project Plan
• Project Schedule
• Quality Assurance
• Visio
• Recovery Point
• Oracle PeopleSoft
• Oracle Financial
• ITIL Process & Procedures
• VMAX
• Isilon
• Data Domain
• Cisco
• Issue Resolution
• Conference Room Pilots
• Disaster Recovery
• Switches
• Cabling
• Process Documentation
• Connectivity
• MDS
• 5596
• 3000
• Unix
• Netback
• Vendor Management
• Servers upgrades
• Cabling
• Linux
• Windows
• DBA
• Process & Procedures Standards

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Worked with resources to build all the projects documents for the projects
• Provide weekly dashboards to the project team and management team
• Conduct weekly meeting with staff and special resources to resolve issues and risk
• Provide directions and leadership for team members and staff to achieve the results
• Work with off shore resources to conduct queries and information gathering sessions
• Worked all upgrades of software and servers to be schedules and completed
• Delivered support of all Clarity and Service Now tickets from Critical to Low to closure
• Provided directions and chalk board sessions for lower level project management monthly
• Developed new and better ways to communicate and get the job done is conference room pilots
• Work on procurement of new equipment for Data Centers
• Provide support for consolidation of old Data Centers to new Data Centers
• Manage the coordination of all activities at the new data center
• Worked to manage the closure of all the equipment at the old Data Centers
• Manage the resources for 5 different projects at one time
• Manage the budget, reporting of time and building project plans
• Delivery weekly updates to upper management and help with resolution planning

Data Center Operations Manager

Responsibilities:

• Manage the staff of 15 resources, Linux Team, Windows team, DBA’s Team and Storage teams
• Worked with customers to address issues in Risk and CABS Meeting
• Provide daily status to management on all activities performed by staff
• Started Monthly checks for Password and User ID’s that expired each month - reset if they were too expired.
• Worked all upgrades of software and servers to be schedules and completed
• Delivered support of all remedy tickets from Critical to Low (daily action items)
• Help design some cable reworking for new equipment and removal of old equipment
• Scheduling of resources for 12 hours’ coverage and weekend work
• Manage adding storage and memory to servers for growth
• Develop process and procedures for all actions that each team will be able to complete
• Logged all issues and outages for training
• Provide after action on how things happened and what are the steps to prevent it
• Help work with monitoring of Data Center equipment and chillers
• Worked on future growth plans and changing of equipment and software upgrades
• Conducted by weekly team meeting with all staff for expectations and issue resolutions.
• Worked on providing laptop for weekend coverage for remote resources
• Maintain metrics for all goals accomplished and projections for future results
• Provide upgrades for both RAC servers and Non RAC servers to 11.2.0.4
• Develop projects for team training and working on certifications for each group
• Cross training for all member within the teams for emergency and vacation coverage
• Manage all hours worked and vacation schedule for all employees (ensure proper coverage)
• Provide MetroStar management with month updates and bi-weekly meeting on staff and performance
• Worked on consolidation plans to move servers and applications to Albany and others to MCKETS

S enior Project Manager

Responsibilities:

• Managed the build of two new Data Center in China
• Develop the Operational Check list for both Center in preparation for the launch
• Closed all impacting items for the launch of both Data Center
• Built checklist for no impacting items and closed all items within two weeks after the launch
• Built a new improve process for the data center URL for all 9 data centers
• Close all actions items for AT&T auditors for 6 data centers
• Manage daily status call for Data Centers for all action items and mitigation
• Decommission and removed old severs and replaced them with new VM
• Establish process and Procedures standards for all new built data center
• Expand the communications for interaction between teams and sites
• Help with the cabling and naming of new servers for data center going forward

Senior Project Manager

Responsibilities:

• Manage the Data Center operations ensuring maximum availability for all critical infrastructure
• Provides day to day Operational oversight in a 24/7 365 Enterprise level Data Center
• Maintain on call phone for escalations purpose - all issues impacting the Data Center
• Provide PCI compliance for all hardware, software and integration of equipment in the Data Center
• Provided checklist for PCI compliance for all audits for both internal and external
• Maintain real time data center space for planning to include rack elevations, dashboard reporting and vendor interface and change control processes
• Upgrades both software and hardware were established to meet the guidelines for PCI standards
• Installation of VMAX, Cisco equipment, Chassis, Blades, Tape Library, Isilon, Vplex and Data Domain
• Manage Data Center Operations team, daily task, coordinated changes and created team improvement initiatives (Using ITIL process and procedures)
• Select, develop and evaluates staff to ensure the efficient operation of the team.
• Develop work plan for configuration of all servers and clusters for Data Center
• Manage weekly team and meetings for Data Center, along with working with Vendors
• Coordinated the installations and maintenance of all Data Center hardware with staff and external vendors
• Establish and maintain operational standards, processes and intake for auditing programs and equipment in the Data Center
• Proactively manage all vendor relationships to ensure lowest cost of operations and SLA to maintain high standards
• Manage all the technical aspect of storage, network, design and cabling for data center
• Coach staff on performance and detailed oriented development issues; to create a quick response time to resolve issues and action items.
• Actively seek new information about changes to the equipment and products for the best practice to keep the Data Center on the cutting edge.
• Provided weekly and daily status reports for all activities that impacted the Data Center to upper management and users that would be impacted.
• Maintain spreadsheets for assets tracking and ticket resolutions for items impacting the Data Center
• Provide documents for locations of equipment and overall view of Data Center
• Conduct weekly meetings with the major stakeholders involved with the equipment and upgrades in the Atlanta Data Center and Sun Prairie
• Work closely with the Procurement Department of all purchases for equipment and materials that will be used at the Data Centers
• Establish process and procedures for inventory and site control on 78 locations in North America; along with maintaining and consolidation efforts at all sites

Senior Manager

Responsibilities:

• Manage the project plan and time-line for the procurement of servers, blades, rack, software, whips and PDU’s. Work with QTS (Data Center) on the floor layout and building of facilities.
• Manage the progress of Cabling and Racking and stacking of equipment along with the configuration.
• Manage all updates and communication for both team (Hosting and Data Center) on a weekly base
• Coordinated the vendors and resources for working at the Data Center
• Establish the criteria for meeting the PCI Standards for Data Centers and equipment
• Installation of VMAX, Cisco equipment, Chassis, Blades, Tape Library, Isilon and Data Domain
• Project was managed using system development life cycle and were successfully completed
• Manage the purchasing and the inventory of all equipment and asset tracking
• Develop work plan for configuration of all servers and clusters for Data Center
• Manage weekly team and meetings for Hosting and Data Center, along with working with Application teams
• Work with the financial team on cost, budgets and purchases with the vendors
• Documented and develop in depth design for global infrastructure and business design
• Develop resource plan for working on the servers and process for software upgrades
• Work closely with the PM” s from Networking, Security, Unstructured Data, Applications and Messaging to comply a total integrated plan for the project
• Worked on the cabling for each server and connections thru patch panels, fiber connections and copper
• Worked on the upgrades and issue resolution for VMAX storage and Isilon equipment along with the Data Domain
• Manage all tickets for work activity in the Data Center for both vendors and employees.

Senior Manager

Responsibilities:

• Manage conference room review sessions with client and define requirements
• Manage documentation of all issues, wish list and the right way to do business.
• Manage and collaborated on Share point site for two major Cable Companies.
• Developed and tested the Share point site for managers and directors.
• Address integration of how better to get job down with consolidation or elimination of items
• Work with design team to develop and written functional requirements for new process.
• Assist with process improvement for all Project Managements
• Help clients with establishing and meeting PCI standards for all services

Project Manager Frontier

Responsibilities:

• Manage a team of 9 employees to convert the task from old codes to new codes for both LSR and ASR
• Manage weekly staff meeting for issues and action items
• Manage the testing of the data with 4 different employees from the testing team
• Provided weekly updates for management for staff meeting every Monday
• Consolidated team’s functions for cross training and improvement of the process
• Worked on project time table and plans for conversion

Project Manager

Responsibilities:

• Manage projects daily to include managing the key driver components of resources, time, budget, materials, and personnel. Project numbers per quarter were between 5 (least) and 12 (most)
• All projects were managed to successful completion; including budgets being met and issue resolution
• Manage calls to identify any issues, and drive to seek resolution.
• Review sessions with the Project team to ensure the initiative is successful from inception to deployment
• Focal point for escalation to upper management for resolutions and approval
• Assist with process improvement for all Project Management activities
• Developed Share point for upper management including all VP’s and President of Company
• Tested and provided Share point to Directors and All Project Management teams
• Pricing Plan Consolidation for Amdocs and Convergys Billing systems
• Projects types: Hardware, Software, Security, System upgrade, External vendors, Billing