Sr. Director, Information Services & Corporate Operations Resume Fort Worth, TX - Hire IT People

SUMMARY:

15+ years in Sales Analytics & Operations Support Roles ranging in position from Administrator to Sr. Director.
15+ years Microsoft Excel experience including Formulas, PivotTables, Charts, and Macros.
7 years of Salesforce.com Architecture & Administration using Workflow, Validation, Custom & Standard Objects, and AppExchange Apps.
Demonstrates strong leadership and development skills within Information Technology, Inventory Management, and Business Intelligence departments.
Strong Relational and Communication skills when engaging with both Technical and Non - Technical C-level, Sales leadership, and Customers/Clients.
Salesforce Developer Certified
Hands on experience during all stages of SDLC for multiple projects

TECHNICAL SKILLS:

Microsoft: SQL Server, Access, Excel, Word, Powerpoint, Visio

CRM: Salesforce.com (Certified Developer), Sales Cloud, Service Cloud

Project Management: Agile Accelerator (Salesforce.com), Trello.com, Microsoft Project, Evernote, OneNote

Cloud Storage: Dropbox, Box.com, OneDrive, Rackspace, FTP

Online Forms: Form Assembly, Survey Monkey

Workforce Management: CalendarAnything (Salesforce.com), Shiftboard

GIS/Mapping: AlignStar, BatchGeo, WorkWave

Collaboration: Skype, Google Hangouts, Join.Me, LogMeIn, Webex

Task Scheduling: Windows Scheduler, JAMS Scheduler

Languages: APEX, Visualforce, SOQL/SOSL, Javascript, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Sr. Director, Information Services & Corporate Operations

Responsibilities:

Successfully lead multiple departments within the Corporate Office
Information Technology (Hardware)
IT Technicians
IT Managers
Information Services (Software)
Administrators
Developers
Analysts
Commercial Real Estate
Inventory Management
Corporate Facilities Operations
Scout and Implement companywide software solutions.
Create and Distribute Sales/Marketing Performance, Payroll, & Quality Assurance Reporting.
Manage Data Integrity within multiple on premise and cloud data sources.

Confidential, Pittsburgh, PA

Operations Manager

Responsibilities:

Provided On-Site Operations Support for Consumer D2D & B2B Sales Market Launches.
Created & Distributed Performance & Outlier Reporting.
Managed Data Integrity in data across multiple platforms.
Analyzed customer leads and distribute to sales managers.
Trained and Managed Sales Operations Team remotely with routine office visits.