SUMMARY:

• Over one year of customer support service experience providing top tier technical support for production issues.
• Over 9 years of experience in quality assurance, software validation of high volume web applications, client server application, web services and databases for Confidential.
• In 2011, worked as Web Producer/ QA analyst in Confidential . At Confidential I worked in testing various web properties in Confidential and Confidential applications on web, tablets and mobile devices.
• Primary responsibilities include writing and executing test plans, test data enumeration, functional and non - functional testing, Database testing using SQL, manual and automated testing.
• Experience in writing basic SQL queries using MS SQL.
• Excellent in troubleshooting, analyzing, debugging and bug reporting, deployment verification and managing the vendor QA resources at various times.
• Strong experience in various testing methodologies such as Functional, Integration, Regression, Stress Testing, Load Testing, Black Box Testing, Usability, System and End-to-End Testing.
• Experience in Confidential Test Manager, Application Life Management, Test Director, JIRA and Visual Studio.
• Contributed to improvement of QA processes and tools in all my projects.
• Demonstrated skills in communication and leadership with ability to communicate with development teams, product management and senior management in delivering high quality features.
• Managed QA sprints and led the Scrum implementation at Confidential . Have helped in deployment various releases during my tenure at Confidential .
• Received a Gold Star for achievement and promoted to SDE in 2013.

PROFESSIONAL EXPERIENCE:

Confidential

Software Engineer II

Responsibilities:

• Worked as a Support Engineer in the Office File IO team assisting customers with their issues
• Have been analyzing telemetry data and identify possible root causes.
• Using clustering algorithms to identify signatures for the error.
• Reaching out to customers with high error hit counts to understand repro behavior of the issues.
• Building an error report regarding product problems, filing bugs and fixing bugs for all the investigations.
• Gained expertise in debugging

Tools: Used: C++, SQL and JIRA

Software Design Engineer in Test II

Confidential

Responsibilities:

• Testing Confidential Apps on mobile and tablets: Android, IOS and Windows
• Created test plans as per the business requirements
• Worked with developers to identify and implement improvements in the features
• Created test cases in the Test automation framework using Visual Studio
• Isolated issues to specific areas and tracked down the root cause and worked with respective teams to fix those issues.
• Have led team of vendors overlooking the testing process and project deadlines
• Helped the manager to research, screen and recruit for both technical and cultural qualities.

Tools: Used: C#, SQL, JavaScript

Web Producer

Confidential

Responsibilities:

• Managed all incoming change requests for Confidential and My Confidential from business stakeholders. Managed the workflow, deadlines, and handled multiple jobs/projects simultaneously.
• Facilitated all website requests to final production using daily and bi-weekly builds when new development work is required.
• Worked with IT Web Applications Support teams and agencies responsible for content management with accurate and timely deployment documentation and User Acceptance Testing (UAT)

Tools: Used: JIRA

SDET

Confidential

Responsibilities:

• Created and executed the test plans. Created test cases using Product Studio and Visual Studio.
• Created automated tests for the Confidential web sites: travel, health, autos and money and also covered manual testing.
• Became an expert in the team on Client Performance.
• Led the Life Style team to transition to scrum process and led the sprint planning and managing the sprints. Moving to Scrum significantly increased the predictability within the tech team, business and extended partners.
• Debugged issues and identified the root causes and worked with respective development teams to fix those issues. On several occasions, I have fixed issues in the deployment configurations myself.

Tools: Used: C#, SQL, XSLT, CSS and JavaScript

Software Test Engineer

Confidential

Responsibilities:

• Learned the publishing platform and shuttle ( Confidential internal tools) very quickly on the job. My work included: End-to-end testing of the sites. Running the shuttle jobs to pull the content into the publishing system. Smoke testing the content. Managing the work with off shore vendors. Have learned on the job all the Confidential software applications, systems, and standards.
• Debugged XSLTs, CSS and JS files.

Tools: Used: C#, SQL, XSLT, CSS and JS

Software Test Engineer

Confidential

Responsibilities:

• Tested that all web features work as intended, the data loaded is accurate by comparing with the sources and the information is retrieved and displayed accurately.
• Logged the errors found and worked with the remote development team for resolutions.
• Managed a team of two persons for ensuring that the work is completed in a streamlined manner by dividing the work and setting the priorities. Ensured that data shown on the website is up-to-date in real-time basis as clients can login and act on the information anytime.