Associates Resume Washington, DC - Hire IT People

SUMMARY

A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
Highly organized and independent. Able to effectively coordinate tasks to accomplish projects with timeliness and creativity., detail - oriented, and conscientious self-starter, able to strategist and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Flexible and analytical with a keen eye for details. Skilled at synthesizing and editing information to achieve overall objectives.

TECHNICAL SKILLS

WORK EXPERIENCE

Confidential,Washington, DC

Associates

Responsibilities:

Provides the highest level of customer service to Concierge customers.
Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.
Efficiently handle a variety of calls with superior phone etiquette and strong retention of details.
Research client requests using the Internet and other resources.
Provide research and place reservations on a real-time basis.
Document requests and research in case management system.
Respond to telephone and email communications from clients in an efficient and professional manner.
Provide written and verbal presentation of research to clients.
Act as a resource to less experienced Associates.

Confidential,Ashburn, VA

QA Tester

Responsibilities:

Involved in reviewing functional requirement documents and the technical specification
Analyzed system requirements and wrote test cases, test scripts for testing the application
Performed manual testing prior to automate testing on the application
Implemented defect management processes to prevent and track the cause of defects and their correction.
Actively participated in the team involving test plan analysis, go/no-go decisions based on test scripts results.
Involved in testing of database using SQL queries
Interacted with developers to resolve technical issues and investigated software for faults
Involved in the end-to-end test and responsible for the Quality Assurance of this application to Complete in record time
Worked with Quality Center for defect tracking and defect management
Converted manual tests into automated test scripts

Confidential,Reston, VA

Intern QA Tester

Responsibilities:

Analyzed design documents and business requirements to learn the functional and scope of the application.
Verified data flow through Front End and Back End testing using SQL queries, to extract data from the Database.
Interacted with developers, Business Analyst regarding technical problems and reporting bugs.
Executed test cases manually to verify expected results.
Assisted in developing Test Plan.
Performed Back End testing using Database Check Point in QTP.
Took part in Walk through and bug reporting meetings periodically.
Setup and Customized Project Entities for Defect module in Test Director.