SUMMARY:

• Solutions - Oriented ‘Business System Analyst | UAT Team Lead’ over 15 Years + of exp. in highly motivated and detail-oriented leader forging strong partnerships with cross-functional teams and facilitating effective communications to accurately define project goals, inspire team cohesion, and deliver quality solutions in Information - Technology, Systems & Business Analysis, Testing, Quality Assurance, trouble-shooting skills.
• Software Engineering experience in testing of different areas of Software Development Life Cycle (SDLC).
• Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation such as planning, creating, executing, reporting, and tracking the defects.
• Expert knowledge of Business Analysis methodologies like Agile, Scrum, Waterfall, etc.
• Proficient in creating Business Requirement Document (BRD), System Requirement Specification(SRS), Functional Requirement Specifications(FRS), Requirements Traceability Matrix(RTM).
• Proficient in conducting Business Process Modeling (BPM), Feasibility Studies, Impact Analysis, Cost/Benefit Analysis, ROI Analysis, Gap Analysis and Risk analysis, SWOT analysis. Interacted with different risk management, disaster recovery (DR) and analytic groups to get the requirements for the application.
• Experience in writing Test plans, defining Test cases, Test Scenarios, Developing and Maintaining Test Scripts based on business and functional requirements. Documented all phases of QA process.
• Effectively define business objectives and implement value-added IT solutions strategically. Capable to gather user requirements across all levels within organization, streamline workflow processes, develop functional specification to fulfill project scope, and translate business requirements into system solutions.
• Efficiently provide system support to business users, resolve production issues, and offer alternative options. Able to work independently or work collaboratively with technical and business professionals. Possess strong analytical, problem-solving, interpersonal and communication skills.
• Experience in using Automation Tools: Quick Test Professional, Win Runner, Test Director and Quality Center in Client/Server, Web, Windows, Touch Screen and Database. Strong insight & understanding of Retail, Health Care, Telecommunications, Media, Banking & Logistics business domain in addition having good research and trouble-shooting skills.
• Expertise in problem solving and Bug tracking Reports using Bug tracking Tools Quality Center, JIRA, Test Director.
• Extensive experience in running various kinds of tests such as Regression, Functional, Performance, Backend, and System & Integration testing, User Acceptance Tests, APIs, FXIA for Web (N-Tier) and Client/Server Applications.
• Strong project & people management capabilities, analytical skills, evaluation and high degree of initiative. Manage, direct and co-ordinate of all aspects of project - Estimation, Scoping, Planning, Scheduling tasks and milestones, Tracking & Monitoring.
• Understand, view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and resources, project priorities and outcomes.
• Possess exemplary skills in written and verbal communications, interpersonal relations, and time management. Reputation for ability to interact easily with co-workers of diverse backgrounds, cultures, professional and technical levels.
• Generated substantial customer satisfaction and goodwill by continuously meeting deliverables on time, exceeding targets and objectives for projects. Well versed with testing methodologies and exposure to quality processes like Global Development Process, CMMI Levels and ISO Standards.
• Consistently present a high profile, professional demeanor, energized by challenges, steep learning curves and high pressure deadlines and complemented by a positive, "can-do" attitude.
• Self-starter and team player with excellent communication, problem solving skills, interpersonal skills, and good capacity for learning.

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional, Mercury Quality Center, JIRA, Altassian, Win Runner, Test Director, Visual Source Safe and Clear Case.

Programming/Web Languages: C, C++, Java, JSP, Servlets, HTML, XML, XSL, XSTL, and PL/SQL

Databases: MS-Access, Oracle, SYBASE, Informix and SQL Server

Legacy Systems: IBM Mainframes, AS/400

Mobile Device: iPad, iPhone, CDMA, IDEN Devices test

Web Services / Tool: Restful webservice, SoapUI, Jersey, WSDL

Internet Protocols: TCP/IP, HTTP(s), FTP, and SMTP.

Operating Systems: Windows 95/ 98, 2000, NT, XP, UNIX

ERPs: Oracle 11i (PO, OEM, WMS), PeopleSoft

Middleware: IBM - MQ Series

Web /Application Severs: Web Sphere, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential

UAT Lead

• CorePOS / ORPOS - Required Confidential Store in order to use MMS BO
• CorePOS / ORPOS Stores can continue to use Win/DSS BackOffice as long as MMS BO approved for the store.
• Function is used when a store requests product from another store and store is able to transfer a portion or all of that SKU to the other store. Only used for non-text merchandise.
• Testing transaction posting from POS server to Oracle Retail Central Office. Functional and also integration suite of test to handle Missing transaction and e-journal to Central Office with zero failure.
• Specialties Application Integration Test: Oracle Retail Point of Sale, Oracle Retail Back Office, Oracle Retail Central Office.
• Integration test of different legacy applications with ORPOS. Responsible for requirement analysis and testing, designing scripts on various modules needed to ease prod. activities. Analysis of production defects and fixing them.
• Providing front line technical solutions for critical production incidents.

Environment: Java, JWalk, XML, Mainframes, Mobile devices: iPad, Windows phone, Point of Sale, iOS, SharePoint, QC, JIRA,, JavaScript, Oracle 11g, SVN.

Confidential

Business System Analyst | UAT Lead

• Define and analyze training strategies and needs with SMEs and business executives. Design and develop User Acceptance Test cases, training national and international testers, implement User Acceptance testing
• Work closely with the Call Center SMES, and business in all five Geos to gather requirements for SS implementation, creating Visio flow charts and process documents
• Defect management using Rationale Clear Quest tool, Quality Center. Create Functional Design documentation
• Create default queries for the Stores Call Center application as defined by the business, SMEs and end users Develop end user training documents, conducted Train the Trainer sessions, On Demand development and training as well as conducted end user training.
• Working with the Retail Business Users to get the business process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, Integration Plan, System Test Plan, Set up test data, integrating test window, inter application connectivity test and executing End-to-End testing.
• Design, Develop the test scripts, test scenarios & execute the test scripts etc. working on the design phase, impact assessment preparations, walk through, sign offs.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users. Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams, Collaboration Diagrams, Class Diagrams.
• Report the defects found during the testing process. Produce the reports to test management team, co-ordinate with program developers, Environment, Infrastructure & Build Managers. Design, Development and implementation of logical and physical data model based on the business rules captured from the business requirements gathering sessions.
• Extensive gathering of Business /Functional user requirements, creating Use Cases, diagrams such as Activity, Class, and Sequence diagrams. Supported tactical and strategic goals of the IT Production Support Team. Ensured compliance with structured Project Delivery Process.
• Created “As Is” and “To Be” diagram in order to understand the current system and conducted GAP analysis to accomplish the end system needs.
• Attended daily defect SCRUM meeting in order to identify the defects encountered in the current release and worked with the development team for resolution.
• Created UI screens to illustrate the requirements and aligned around the project scope using MS Visio.
• Working on various mobile applications using devices iPad, iPhone etc. Make sure them apps running fine with error fine, assist or giving trainings to Sears Retail shop associates.

Environment: Java, Web services (Restful), SOAPUI, JBoss, XML, JSON, Jersey, Mainframes - Host-836, 835, 20, 21, Mobile devices: iPad, iPhone, Point of Sale, Apple iOS Software, SharePoint, QC, JIRA, JUnit, JavaScript, Oracle 10g, SVN.

Confidential

Business System Analyst | UAT Team Lead

• Working with the Business Users (Pharmacists, Sales team etc.) to get the Business Process flow information to analyze capabilities of existing system, garner and gauge in designing the new add-in features scope, draft Integration Plan, System Test Plan, having extensive experience SIT- System & Integration Testing, UAT-User Acceptance Testing etc. Working as Catalyst and liaison resource both on worksite as well as offsite.
• Gathered, analyzed, and documented Systems Requirement Documents (SRD), Functional Design Document (FDD) and all the affiliate artifacts like UML diagrams (Use Case, Activity, and Sequence Diagrams).
• Planned and managed target meetings with SMEs, brain-storm / war-room sessions, conference calls and produced detailed artifacts such as Surveys / Questionnaires and minutes of meetings.
• Conduced GAP Analysis, Risk Analysis, Data Analysis between current system and new requirements to be implemented, thereby mapping the business requirements of the application.
• Effectively managed project risks by creating and managing a Risk Register which identifies, prioritizes and measures risk, risk drivers and expected loss. Responsible for Gap Analysis, User Acceptance Testing (UAT) and System Integration testing (SIT), Regression Testing and SWOT analysis Confidential various stages of the project.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Ensured effective and efficient delivery of ET processes such as Change, Problem, Incident Management and Production Readiness.
• Monitoring, Accelerating the coupled system, Integrating with wide-variety of systems exist in the Store Net, Power, Promise, Scheduling the release levels in Production Test, Help Center & System Integration Test etc and Suspending Background process as and when need attention.
• Escalating, Exploring the bugs, Resolving Production issues, Monitoring and Maintaining Build Levels, get them deploy in timely manner.
• Maintaining Catalogues, Reporting the Health condition of the application level get them alerted and involved in all phases of issues resolved. Daily Reports to higher management on status etc.
• Co-ordinate with programmers, developers and system administrators to develop a software solution system.

Environment: proficiency On Health Care, Pharmacy trends, HIPPA methodologies, Microsoft Project Plan, HP Quality Center, SharePoint, MS Visio, JIRA, XML, XSTL, Restful, SOAPUI, IBM Rational Clear case, CVS and JIRA etc.

Confidential

Systems Business Analyst | QA Integration/UAT Lead

• Lightspeed is about converting Confidential &T from a Phone to an Entertainment company. Confidential Project Light Speed is an IP based service bringing Fiber to home. Basically by providing Integrated Video (IPTV), Video-on-demand (VOD), Telephone with VOIP, High Speed Internet Access (HSIA), Fiber-based network vs. circuit. Lightspeed is about creating a nation-wide fiber-based network using: FTTP, FTTN. Ordering, Billing, Customer Care, etc.
• SDP is sub-system of Confidential &T Light Speed Solution. SDP Integration management tools using this several interfaces are connected like: Microsoft Media (Video Platform IPTV), IBM, LeapStone (Motorola), Amdocs Order Management Service (OMS) for Ordering and Customer care, VOIP, HSIA and Lucent.
• Service Ordering, Provisioning, and Activation - the SDP handles the task of provisioning newly ordered services on the service platforms. This functionality includes tracking the various service platforms and identifying the most appropriate target for activating the subscriber’s services.
• Video Hub Office Storage of content/intelligence, VOD library, Time-shifted TV and Interactive Applications. A Video Hub Office is a network location where video signals are distributed to the connected premise Set Top Boxes (STB). The VHO also contains an Operational Support System/Business Support System (OSS/BSS) Gateway which hosts web services used by SDP to convey data and or instructions such as, granting of license to view certain services, establishing accounts, designating regional organization, etc.
• Super Hub Office is a video networking hub where satellite signals are received, decoded and conveyed to the VHOs for mass distribution of video signal to associated STBs. Worked on Order Management Systems (OMS), Csutomer Care & billing(CCB), Application Programming Interfacing systems(APIs), BBNMS & Ensemble systems.
• Defining test phase, scope lock and resource commitment. working on the design phase, impact assessments preparations, walkthroughs, signoff and contract. Managing Test, Production and Simulated environments, preparation of set up Test data with TDOC folks, integrating test windows
• Preparing the daily digest report to all group leads, DMs etc required to get in-touch with progress of status. Providing orientation, IT Unfied Process sessions and learining Management tools.
• Participating in rigorous meetings with Techincal Directors, Executive members of management give substance on overall status on day-day activities and progress

Env: Java, J2EE, Oracle11i, IBM MQSeries, Amdocs Billing System, Content Management, Microsoft Media Room, SOAP,UDP, Sharepoint, Microsoft Project Plan, Mercury Quality Center, QTP & Lucent Network Systems.

Confidential

QA Integration Test Analyst (ITA)

• Working on Distribution Center Rationalization (DCR), which is a replacement of existing applications ASI and WMS with Oracle 11i eBiz Suite and Pick Ticket Management System (PKMS) respectively for Order Management and Inventory Management
• Working for the client whose all handset and accessory fulfillment will be processed through the new system Oracle OM/ IM including inventory control, vendor managed inventory, consigned inventory, and support of VAD model
• Working on the project that represents the first step Logistics Synergy benefits and wherein the Logistics Distribution Centers require applications to manage the inventory, warehouse, transportation, and order management in order to support consolidated client operations
• Working on the project, wherein as a part of the overall Inventory and FAST - fulfillment domain synergy plan, and distribution centers will be selected to fulfill the needs to support all client product and sales channels in a variety of capacities such as Order Entry, eCare, Billing, Provisioning platform, reporting, eBill, tracked called numbers, re-flash, and quality check
• Identifying test requirements, identifying workflow scenarios, and creating TR/ Duration Matrix
• Defining phase, scope lock, and resource commitment as per the EDP norms. Worked on AMDOCS OMS, Csutomer Care & billing(CCB) & Ensemble systems. Working on Discover phase and handling the SRM sessions
• Working on the design phase, impact assessments preparations, IA walkthroughs, signoffs, ADD- Application Design Doc development, and contract/ LOE
• Integrating test environment preparation set up test data, integrating test window, e xtensive experience UAT -User Acceptance Testing, Inter-application Connectivity Test and executing end-to-end test
• Initiating and driving the test scripts involving the beginning phase or Confidential intermediate stage or Confidential the confirmation level of our script
• Creating and generating Purchase Order. Collecting those POs send across to different applications PKMS, MDS, Oracle, EXS, and obtaining the receipt confirmation
• Driving the different tested mobile devices like: CDMA 2G/ 3G Phones, IDEN Phones, dual mode, GSM, RIM, and accessories. Working on the requirement requiring to sent defect status report to UPS folks marking Sprint POC twice in a day and to sent CIO and PMO Summary deck
• Preparing the daily digest report to all application leads and Offshore teams, requiring to get in-touch with progress of status
• Providing orientation, sessions, and symposiums on various testing techniques for all testing team groups
• Participating in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort
• Working with the Product Development team, Marketing teams, and Agents to learn the functionality and scope of the application

Environment: Oracle 11i (PO, OEM, WMS, OE, BI, LO, OM, IM), PeopleSoft, Java, i2 MDS, UPS Suite, EXS, EDF, QTP 8.2, Change Synergy, Mercury Quality Center

Confidential

QA Team Lead / Test Designer

Environment: C, C++, Java, and Windows NT 4.0, 2000. Skill/Tools: QTP 8.2, Test Director 8.0, Mercury Quality Center 8.0

• Designing Test Case Specifications, TSS- Test Scenario Specifications & Test Strategy all these are generated according to the norms of 6x6 GDP standard frames. Involved in the development of test cases and executing the test cases. Experience in testing on Web-based, Windows-based, Touch Screen and Client \ Server based applications.
• Extensive experience in Black box testing, Manual Testing, UAT -User Acceptance Testing, Ad-hoc Testing, Exploration Testing, Smoke Testing, Stress Testing, Regression Testing and Integration Testing etc
• Well versed with all the testing concepts and methodologies like: Functionality, Integration, Regression, Parallel, Compatibility and System Testing. Verification & Validation regarding the Label Prints, Bugs, Reports, Preferences etc. Performing Database checking in Sybase, Mainframe. Performing Label Checking, Report Checking, Printer Checking. Reporting & Tracking of Bugs using Mercury Quality Center & PLOG System.
• Providing orientation, sessions, symposiums on various testing techniques for all testing team groups. Involved in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort.
• Worked with the Product development team, Marketing teams, Agents to learn the functionality and scope of the application.

Confidential

QA Team Lead / Test Designer

• Worked with the team and project manager to plan and implement the testing effort.
• Reviewed design documents and business requirements to learn the function and scope of the application and created a Test plan. Created a strategy and documents required for performing Black Box Testing.
• Created Manual Test Cases and Test Scenarios, Test Scripts. Performed extensive manual testing of different modules. Performed End-to-End and Sanity testing manually before Automated Testing. Performed GUI/ Usability Testing. Using QTP, robust test cases and test scripts were created and executed to perform GUI and functionality testing on the application. Performed Black Box, regression, installation and configuration testing.

Confidential

Test Designer / Test Architect

• It’s completely a new set up or exclusive Design team for Confidential .
• Basically the team aim and prime aspect of this one is needs to write all Technical Architecture Design, TCS - Test Case, TSS- Test Scenarios and TPS - Test Procedure Specifications across the entire feature and forth release BRS - Business Requirement Specifications, SRS - Software Requirement, DTPS - Detailed Test Plan Specification.

Environment: Test Director 7.0, Quality Center 8.2, MS-Excel, MPP & VSS

Confidential

QA Test Engineer

Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

• Analyzed specifications, add test plan for the testing process of Intranet Applications.
• Developed test scripts for Performance and data driven tests using WinRunner.
• Writing test cases to test the Performance of the application manually and using WinRunner.
• Conducted Functionality, Performance and Regression testing during the various phases of the application using WinRunner