SUMMARY

• I am a skilled IT Professional with strong technical competence and excellent customer service to deliver quality IT solutions to large enterprise organizations.
• I have extensive experience working with Active Directory onboarding and offboarding processes and managing network security along with extensive knowledge in many areas of Hardward and Software technologies. My passion is unraveling and resolving complex technical issues by utilizing strong logical and troubleshooting skills. I believe I have outstanding communication and organization skills; I am ambitious and possess excellent leadership capabilities.
• I earned a Bachelor’s degree in Management Information Systems and would honor the opportunity to earn a spot within an IT organization. I am hoping to prove that I deserve the opportunity to prove my abilities as a valuable contributor to your team. I am available to interview at your earliest convenience and can start upon successful completion of your screening process.

TECHNICAL SKILLS

• Windows Server 2012 (Server Configuration
• Group Policy
• Firewall Security
• IPv6 Subnetting
• Configuring Local Storage
• Configuring File Shares
• Server Shares
• Server Remote Management
• Configuring and Creating VMs)
• Windows XP
• Vista
• 2007
• 2008 Excellent skills
• Mac experience (Mac book and Mac book PRO)
• ANDROID Technology Expert
• Java Programming Skills
• Linux (Linux Mint) command line programming webpage development
• JYTHON Program: Program used for Batch processing and order fulfillment: Proficient (HTML/JAVA development program)Web design
• VISIO (Visual Basics): Order form creation customer account maintenance
• FileNet
• Microsoft Office Suite 2000
• 2003
• 2007
• 2010 Applications

PROFESSIONAL EXPERIENCE

Confidential,Hazelwood,MO

Level II Functional Tester

Responsibilities:

• New Order System Migration Testing
• User Procurement Services Testing
• Development Error documenting and Reporting

Confidential,St. Louis,MO

Level II Risk Management Analyst

• Tax and Audit Systems specialist
• Federal Compliance and Documentation Monitoring

Confidential,Clayton,MO

Tier II Service Desk/Field Technician

• Server Management (Managed Services, StorageCraft, ShadowPoint)
• Management and service of 6 accounts/60+ clients with regard to their hardware, software, and server needs
• Project planning and training process implementation (i.e. Network/office moves, server decoms)
• Helpdesk/Service Disk work with PC and Mac computers, as well as peripheral devices such as desktop or network printers/scanner/fax and VoIP phones
• Hardware/Software Updates including old workstation replacement, MS OFFICE SUITE upgrades, Client specific software updates with vendor support
• User Profile management
• Mobile device support Mobile phones (iPhone, android), iPad & tablets, Surface Pro, PDA’s, Walkie talkies
• Setup of Exchange or Outlook mail, Company specific application installation and vendor contact with issues out of scope, Initial OOBE setup, Warranty and inventory monitoring
• Exchange Server/Email Support (Outlook, Office 365 migration from exchange hosted email)
• Remote & VPN Access Issue Troubleshooting
• Network Issue troubleshooting
• Vendor & ISP 3rd party communication per Client SLA's
• SAP and CAB management teams (Systems, Applications & Products)(Change Advisory Board) Similar job functions; SAP pointed towards the technology and CAB pointed at Procedure and personnel
• ITIL process implementation (Preparing for ITIL Certification Exam) this will strengthen leadership skills along with professional project and employee management.

Confidential,Chesterfield,MO

Contract I.S. Support Analyst

• Updated Software District Wide (From Vista to Windows 7)
• Worked Helpdesk/Service Desk (Sharepoint)
• Part of District Wide Inventory Team
• Maintained Device Inventory - Physically and On the network
• Processed New Employee Network Requests
• Set up and Monitored Cellular Camera Devices District Wide
• Network Device Automation Monitoring
• Liaison with Hardware/Software Vendors
• Supervised VoIP Phone Automation

Confidential, St. Louis,MO

Telecommunications Operator

• Dispatched Police Officers to Assist Public
• Process documentation (using REGIS system)
• Organize Forms and Paperwork
• Direct calls for patrons
• Worked as intra-office aid to I.T. department

Confidential,St. Louis,MO

Call Center Operator/Tech Support AT&T

• Dispatched Service Technicians
• Provided Customer Service
• Performed Cancelled Accounts Recovery
• Maintained Member Accounts
• Troubleshoot and Resolve Customer Problems

Confidential,Springfield,MO

IT Support Technician Co-op

• Systems upgrades, Hardware & Software management, Server support, Help Desk
• Switching laptop use from PC to Mac
• Onsite nurse’s Prescription and home visit spreadsheets for Confidential t information updating Configuration Item monitoring
• Server and network security
• Hardware Inventory and Software Upgrading
• Supply organization
• New Computer set up
• Phone service monitor

Confidential,St. Louis,MO

Information Technology Co-op

• Service and Asset support, Handling problem tickets
• Prepared documents in Microsoft Office Suite, Microsoft Windows XP
• Programmed in UNIX, Oracle
• HP Peregrine
• Performed Batch Processing
• Handled Problem tickets (Used Outlook for this)
• Tested and implemented basic software upgrades

Confidential,Kansas City,KS

Information Technology Intern

• Upgraded Hardware
• Provided Technical Support
• Maintained Trouble Ticket System (Used Outlook for this)
• Programmed in Java
• Used Microsoft Office Suite for order form updates