EXPERTISE AREA:

• SQA Tools & Best Practices
• Test Cases, Plans & Scripts
• Defect & Bug Discovery
• Technical Specification Analysis
• Knowledge of Selenium
• System & Unit Testing
• Acceptance/Regression/Load Testing
• SDLC Knowledge
• Writing and Maintaining Test Scripts
• QTP
• Tracking, Logging & Reporting
• Program Logic & Optimization
• Creating Test Plans and Exit Documentation
• Communication Skills and Quick Learning
• Agile Methodology Knowledge

TECHNICAL SKILLS:

Operating Systems: Windows, Linus

Bug Tracking Tools: Jira, Bugzilla

Testing Tools: Quality Center, QTP, SDLC, knowledge of Selenium

Languages: HTML, Java, VB Script, SQL

Databases: Oracle, SQL, Server, MySQL

Browsers: Internet Explorer, Firefox, Chrome, Safari

Network Protocols: TCP/IP, HTTP, HTTPS, VPN, FTP, LDAP

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Ohio

Test Analyst

Responsibilities:

• Reviewed Business Requirement Documents through Jira
• Participated in requirement gathering meetings with development and the business end users
• Assisted with UAT testing and approval
• Assisted with creating the BRD (Business Requirement Document)
• Defined business processes as disclosed during meetings with the SME assigned to a project
• Acted as a liaison between end users and the software test team
• Created release notes at the end of each CR or release
• Wrote test cases using Jira
• Used Agile Board to complete tasks on the team board
• Load XML code in order to complete testing
• Log defects found during testing in Jira
• Review defect status report and assign defects to be fixed
• Re - test defects once they are in “ready to test” status
• Documentation throughout the SDLC process

Confidential, Mason, Ohio

Lead QA Tester/ Software Analyst

Responsibilities:

• Updated SharePoint with testing information throughout the SDLC
• Review requirements to ensure full testing coverage and request provide sign off
• Validate requirement traceability
• Documented business practices and requirements
• Researched current business procedures by holding meetings with end users and SME’ s
• Utilize process management skills and experience to define project requirements, document project milestones/deadlines and map solution
• Recognize areas requiring process improvement systems by studying current practices and recommending modifications.
• Prepare training and process flow documentation in effort to maintain business goals
• Support IT department with technology infrastructure and business services based on business strategies and IT projects.
• Created the defect management documentation and reports using Quality Center
• Assigned defects for retesting to other analysts and for fixes to developers
• Completed clean up and closing of defects
• Review test plans created for projects by other analysts
• Created and reviewed test plans for monthly release test items.
• Created and reviewed test scripts for items assigned for testing
• Furthered knowledge in QTP and automated testing
• Responsible for executing all testing for monthly release items assigned for various cycles
• Completed all testing by given SLA
• Participated in daily SCRUM/Stand up meetings as part of testing in an agile environment
• Completed projects where end to end data testing was required in multiple applications after data conversion was completed at the time of implementing new applications
• Performed data validation across multiple applications and environments
• Performed end to end testing across multiple test/development environments
• Coordinated SIT, Regression, and Production testing with other team members as well as other teams
• Provided daily, weekly, and release status reports to management and other team members in order to have a successful completion by the given SLA
• Conducted weekly defect management meetings and distributed defect management report

Confidential, Cincinnati, Oh

Lead QA Tester/ Software Analyst

Responsibilities:

• Managed team members to assign test execution.
• Managed team members to verify all SLA’s are met and all quarterly goals are met.
• Execute and validate test cases based upon system requirements.
• Identify and document defects when performing test execution.
• Assist in planning, design, and execution of testing.
• Furthered knowledge in Selenium and automated testing.
• Implemented new testing procedures for the company.
• Reformatted and created tests that would be more user - friendly for new users.
• Implemented a training program for new employees.
• Created and executed tests in “ Test Manager ”, “Quality Center” and “ QA Complete ”
• Completed defect management using “ Jira ” software.
• Assigned tests to employees and verified tests were completed in the given SLA.
• Assisted management with improving testing processes and procedures so that the testing process would be more effective.
• Assisted management with various other projects.

Confidential, Cincinnati, Ohio

QA Tester/ Software Analyst

Responsibilities:

• Execute and validate test cases based upon system requirements.
• Identify and document defects when performing test execution.
• Assist in planning, design, and execution of testing.
• Furthered knowledge in Quality Center modules, QTP and SQL.
• Assisted with resolving defects in cohesion with Development
• Gained experience with Waterfall and Agile Methodologies.
• Performed automation testing and participated in automation testing classes.
• Located and Reported Defects
• Analyzed requirements provided and built test and use cases.
• Work closely with UAT and developers to understand features and technical implementation.
• Worked closely with the development team to resolve and retest defects.
• Worked with UAT and end users to gather business requirements.

Confidential, Cincinnati, Ohio

QA Tester/ Software Analyst

Responsibilities:

• Further enhanced knowledge on SDLC methodologies.
• Responsible for Database testing using SQL queries in MS SQL Server.
• Review functional specification documents, design documents, change of request forms and involved in test plan documentation.
• Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings.
• Executed test cases and logged defect in Quality Center/ Documented requirements in Quality Center
• Worked with the developers and Business group involved in production testing, was engaged in full cycle of testing from start to end.
• Became more proficient in the software development lifecycle including test strategy preparation, test plan development, test case creation, test execution and defect tracking.
• Wrote test plans in quality center and reviewed test plans written by other testers to provide feedback.
• Participated in project planning and gathering business requirements.
• Participated in automated testing using selenium and Quality Center.

Confidential, Cincinnati, OH

Business Analyst/ QA Software Tester

Responsibilities:

• Wrote Test Scenarios, Test cases in excel sheet and imported them to Test Director/Quality Center
• Gathered business requirements from end users.
• Participated in Project planning.
• Participated in meetings with Business Analysts, software testing team and managers to understand business procedures, business plans and functionality.
• Provided feedback for project planning to business analysts, and provide daily tracking of completed tasks..
• Created and held complex focus groups to improve business processes.
• Write, plan and execute Systems Integration Testing.
• Coordinate user training and compose user documentation.
• Participate in implementation and post implementation process of new systems and system upgrades.
• Ongoing support to the Operations team including resolution of production issues.
• Provided information for potential risks and issues of importance.
• Identified customer requirements and evaluated business requirements.
• Conducted review and analysis of business and information technology processes as well as existing system documentation or procedures.

Confidential, Cincinnati, OH

Trade Services Representative II

Responsibilities:

• Assisted sales team with selling products to new customers, explaining fees and operational procedures for each product.
• Handled the tasks of dealing with customer queries.
• Responsible for setting up conference calls and meetings for new customers to explain banking process.
• Handled the responsibility of quoting prices and different product processing procedures.
• Review of sales invoices, packaging lists, performa invoices, shipping documents, and purchase orders.
• Assisted with controlling that all service level agreements are met as per customer agreements on a daily basis.
• Respond to all phone/email requests from internal and external customers within assigned SLAs.
• Helped with a variety of creating organization plans.
• Processed incoming documents received for collection ensuring terms of the collection are consistent with documents provided and URC522 rules of collection with great attention to detail.
• Submitted outgoing documents for collection, prepared outgoing collection letters and forwarded to collecting bank.
• Communicated with customers of collection, while corresponding with remitting bank via SWIFT, receiving authorization from customers to make payments.
• Communicated with foreign exchange department to determine currency rates.
• Assisted in creating a database to log collection documents, payments and incoming mail items.
• Assisted Management with organizing daily work flow.
• Assisted Management with training new employees and created training materials.
• Created and held complex focus groups to improve business processes.
• Assisted Management with tracking daily counts of employee output, revenue, morning reports, end of day reports, and weekly status reports.

Confidential, Cincinnati, OH

New Accounts Sales Representative

Responsibilities:

• Consulted clients to determine best products to match client needs.
• Assisted management in creating training materials.
• Completed new hire orientation and training.
• Assisted customers with determining line of equity and mortgage needs.
• Assisted customers with new credit-card account issues, promotional questions and inquiries regarding credit card limits or rates.
• Sold products after study of Market-Grams and promotional flyers sent to customers.
• Used computerized systems to track information and perform troubleshooting.
• Maintained statistics and worked closely with other departments in problem resolution.
• In top 5 Sales rank for 13 months in a row.