SUMMARY:

• 16 years of total experience in the software industry.
• 2 year of experience in IT Production Operations.
• 7 years experience as testing engineer for various Batch and Online Telecom IT systems for the following service providers: Confidential &T, Confidential, Confidential, Confidential .
• 3 years experience in production support for Customer Care and Billing System solutions provided by Convergys.

TECHNICAL SKILLS:

• HP UNIX, Oracle, SQL Plus, Toad, Developer 2000.
• Maestro (Job Scheduling Tool), HP Quality center, Test Director, Win Runner, Web Trax, TWS, AMC.
• Windows, MS Office, Outlook.
• Experienced QA Tester for billing systems and customer care solutions & Switch application.
• Production management and control. Running and monitoring production processes.
• Gathering business requirements. Analyzing Design and Scope documents. Creating and running testing calendars.
• Preparing Test data. Setting up environment variables. Setting up Reference and Application data.
• Creating test plans for UAT and hot fix testing for production environment.
• Amdocs Testing Methodology and Tools.
• Ensemble & Telegence Systems of AMDOCS: CSM, Billing, Wireless Number Portability, Enabler, IDB. Amdocs Data Model.
• Expert in online testing for Customer Service management, Amdocs Billing module and Switch, Wireless Number portability, Wireless manager, and Enabler CM. Full knowledge of the Ensemble/Telegence work environment including CC, Operational, Reference Tables and application Data Model.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas

System Integration Testing

• Attending Business requirement meeting with developers to gather the new functionality requested by the client.
• Studying/Analyzing Business Requirements & High level Design documents for new functionality added to the existing AMDOCS software.
• Developing test plan. Writing rules for testing strategy. Developing test calendars.
• Mapping Business rules to Test rules.
• Writing test cases and mapping them to Test rules.
• Conducting walkthrough to present the client with test plan and test cases that are developed.
• Preparing test environments: setting up flags and environment variables. Checking connectivity and data flow between different applications.
• Preparing test data (Creating new data / Copying data from production environment).
• Executing Tests. Evaluate online and data base tables for results.
• Tracking issues with development during testing.
• Interacting with client on a day to day basis and supporting issues during acceptance testing by the client.
• Answering functional issues/ queries from Client.
• Signing off on testing effort after successful completion of tests.
• Test new defects post testing of new functionality.
• Testing production hot fixes to code.
• Testing defect merges for each new version.
• User Acceptance Testing for Telegence Billing Module for every new version.
• User Acceptance Testing for the Rollover functionality.
• Full volume testing for Billing in performance lab environments
• Wireless Number Portability.
• IDB - Indefeasible Bundle Application for Go phones.
• Emergency Change Requests tests for production code fix.
• Testing New Functionalities for Telegence Billing & Rollover.
• API - Application programming testing.

Tools: /Environment: Test Director, Jack Tracks, UNIX, ORACLE, SQL. Win Runner. HP Quality Center 10.0. SMG Service Management Gateway for Wireless Number Portability Management. Share point. Clarify. API KIC care Ericsson.

Confidential

Integration testing for Interfaces

• This was a challenging and extremely knowledgeable experience as I got to be a part of the testing team for the launch of a new customer. The testing effort was completed in less than 3 month.
• Interacting on a daily basis with the Client- Confidential ), SYNIVERSE-Canada (A company that provides Wireless number portability Interface to Telecom providers). Communicating the goals, testing metrics, issues to AMDOCS was a very enriching experience.
• Co ordinate the test effort and working with the SYNIVERSE-Canada test team right from the test case design stages till the actual testing of the wireless number portability Interface was a great knowledge gaining experience.
• Received Training from SYNIVERSE Canada on their WLNP product.
• Received Training from AMDOCS domain experts on the product: ASAP, which is the AMDOCS front end that interfaces with SYNIVERSE WLNP..
• Led a team of 5 testers with the WLNP Integration testing effort.
• Study the Requirements, HLD and IDD documents.
• Design test cases.
• Worked closely with development while testing the defects. We raised 200 plus defects and tested their fix.
• Worked closely with the AMDOCS Infra and DBA teams for fixing issues related to environment and database.
• Studied the Requirements, HLD & IDD documents and designed test cases for the following third party products that Interfaced with the AMDOCS system designed for DAVE-Wireless:

Confidential, Dallas

Billing Operations

• Run Telegence Billing maps using MAESTRO. (Billing/FBF maps, Undo maps, Billing Confirmation maps)
• Review FBF results to ensure do bills are dropped.
• Monitor logs for job failures and billing rejects.
• Apply first level investigation for job failures and rejects.
• Apply work around to fix problems.
• Open tickets for new issues in production and track the progress of the tickets to ensure timely billing.
• Fix billing rejects using workarounds provided by Tier 1

Tools: /Environment: Maestro and AMC and TWS for scheduling, UNIX, ORACLE, SQL and PLSQL scripts, WebTrax for work request management.

Confidential, Dallas

QA Tester

• Perform Ensemble testing as a QA Tester using Amdocs testing methodology.
• Testing the application from end to end for regression, UAT and Hotfix testing.
• Run test calendars, and review results in the Database.
• Create and track tickets for Infra, DBAs and Developers
• Provide status reports to manager.
• Tested Ensemble Rating, billing maps, CSM.

Tools: /Environment: Test Director, Jack Tracks, UNIX, ORACLE, SQL and PLSQL scripts, Win Runner.

Confidential

Tester

• System testing, Regression testing and defects testing of on-line systems including CSM, Wireless manager, VAD and E-Care.
• Quality gate for all hot fixes going into production for Ensemble
• Conduct sanity checks in production for each release, for the applications I was testing.

Tools: /Environment: Test Director, UNIX, ORACLE, SQL and PLSQL scripts, Win Runner.