SUMMARY:

• I want to help your organization grow People, Process, and Technology.
• In that order Over 20 years of experience in Information Technology for business. understanding that we apply process and technology for the benefit of people.

CORE COMPETENCIES:

• Leadership Communication
• Information Systems/Services
• Disaster Recovery/Business Continuity
• Service/Process Improvement
• Project Management
• Software Development
• Business Intelligence
• Agile Problem Solving Team
• Building and Collaboration

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 3.11 - Win10, Microsoft Windows Server, Microsoft IIS, Novell NetWare, OS2, AIX, UNIX, SCO UNIX, LINUX.

Service Management: BMC/Remedy Atrium up to 9.1, ITSM, SCCM, BSM, BPPM; CA, HP/Peregrine Service Center/Asset Center/Service Master and ConnectIT, IBM Tivoli, Serena SBM, Dimensions, SSM, Service Now, etc…

Discovery Tools: BMC/Atrium ADDM/Discovery Solutions, Flexera Flexnet, Axios Assyst Discovery, Service Now Discovery, HP Universal, Confidential Asset Manager - Discovery Edition, Confidential - KACE, MS-SCCM, etc…

Project Management/Portfolio Management: CA Clarity, Niku Project Workbench, MS Project/Project Server, JIRA, MS SharePoint, Primavera, etc…

Collaboration/Communication: MS Outlook/SharePoint /Visio, JIRA, Mozilla Thunderbird, Gmail, etc…

Software Configuration Management/Version Control: Serena PVCS Tracker/Version Manager, CVS, SubVersion, Visual Source Safe, IBM/Rational ClearCase, ClearQuest, etc…

Quality Assurance/Automated Testing/Requirements Mgmt: Mercury WinRunner, LoadRunner; HP QuickTest Pro, Test Manager; Rational Test Manager, TUP, Robot; Seapine QA Wizard Pro, Test Track, Surround; Microfocus Caliber RM, QA Director, QA Load, SilkTest, Test Partner, etc…

Database Management: dBase, Rbase, MS-Access, DB2, SQL, MS-SQL, MySQL, Oracle, Sybase, Confidential BOOMI, Progress, IBM Rational Rose, CA Erwin, Sybase Power Designer, ETL etc…

Scripting Tools/Programming Languages: Ant, AnthillPro, BuildForge, Cruise Control, Maven, Basic, Fortran, Cobol, Visual Basic, Assembler, Batch, C, C++, C#, HTML, java Script, XML, Visual FoxPro, etc..

Business Intelligence/Reporting: SAP, Crystal Reports, Business Objects; Board Mgmt Toolkit; SiSense Prism; MS SharePoint, Access, Visio; Confidential BOOMI, etc…

Healthcare Specific: EPIC / AMR, IBS / LAWSON, Charscript, RX Express, IDXRad, MediPAC, MGM, AMR, Rampis, Cadence, Resolute, Cloverleaf, Homeworks, Roadnotes. Etc…

Website Tools: HTML, HTTP, MS WebMatrix, MS FrontPage, Visual Studio, Adobe Illustrator, Corel Graphics, Dreamweaver, Ruby Rails, Google Web Designer (beta), JSON, SOAP, SSL, PGP Etc…

CAD/CAM/Configuraiton-Capacity Management: VersaCAD, AutoCAD, CorelDraw, 3D CAD, DesignCAD, UpTime, ASG

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Sr. Consultant

Responsibilities:

• Provide consulting services for organizations with emphasis in the areas of:
• Continual Service Improvement and Organizational Change
• Asset and Configuration Management/SACM Transition
• Data Assessment, Architecture, Governance, ETL and Business intelligence
• Quality Management and Assurance
• Program/Project Management including Agile SCRUM and KANBAN
• Best Practices: ITIL, COBIT, IEEE, CMM, CMMI, TOGAF. Six Sigma, PMBOK
• Service Now, BMC Remedy, HP Service Manager
• JIRA, Confluence, JIRA Service Desk, Visual Studio, ScrumWise

Confidential, Omaha, NE

Lead - Sr. Quality Assurance

Responsibilities:

• Transformed Quality Processes to comply with ITIL v3 and integration with Release Management.
• Created Project Plans and Training curriculums for Quality Assurance Personnel.
• Trained staff on Project Management skills and techniques to be used for QA Projects.
• Guided organization on improvements in validation methodologies and techniques.
• Employed Data Management, Data Planning, and Data Governance, AGILE, CMMI and ITIL best practices where appropriate.

Confidential, Franklin, TN

Sr. ITIL Architect / Project Manager & Delivery Coordinator

Responsibilities:

• Project Manager (Agile) for Asset, Configuration and Change Management was charged with delivering all assets and configuration items within the infrastructure and ensuring all processes for these three critical frameworks were established, in-place and repeatable.
• Conducted for audit for ITIL v3 best practices.
• Established CMDB Master Architecture for all CI categories, types, characteristics, naming conventions and relationships to associated configuration items.
• Based on audit results, established processes and procedures for interaction with all associated frameworks including but not limited to Incident, Problem, and Change, Availability, and Release management.
• Established processes for Status Accounting and automated update of CI’s and transition from Asset to Configuration Management.
• Ensured all processes & procedures in compliance with all contractual agreements including establishment of SLA’s and OLA’s.
• As SME and Architect ensured that vendors had addressed Resources, Processes and Procedures established and approved for long term success.
• Project Manager for Data Center migration and consolidation of Data Centers from three separate locations in the continental United States to one centralized data center.

Confidential, Omaha, NE

Sr. Consultant

Responsibilities:

• Project Manager for ServiceNow Service Management offering for client requiring CMDB, Incident and Change Management practices to a repeatable level.
• Consulting for HP Asset Manager with HP Service Center implementation and integration
• Authored deployment plans, training curriculums, auditing procedures and standards for Release Management. Planned and performed IT Audits for clients requiring comprehensive audits of infrastructure for acquisition and integration.
• As Project Manager guided organization on improvements to the Software Development Lifecycle and Release Management. Performed backup duties as Scrum Master as required, and employed AGILE, CMMI, and ITIL best practices where appropriate.

Confidential, Omaha, NE

Change / Configuration / Release Manager

Responsibilities:

• Established a federated CMDB adoption of ITIL as the framework for the organization’s IT Service Management initiative. Employed Data Management, Data Planning and Data Governance to ensure viable repository. HP Asset Manager with HP Service Center implementation and integration.
• Established CMDB Master Architecture for all CI categories, types, characteristics, naming conventions and relationships to associated configuration items.
• Established processes and procedures for interaction with all associated frameworks including but not limited to Incident, Problem, and Change, Availability, and Release management.
• Established processes for Audit, Status Accounting and automated update of CI’s and transition from Asset to Configuration Management.
• Ensured all processes & procedures in compliance with all contractual agreements including establishment of SLA’s and OLA’s.
• Guided organization on Rational Unified Process and employed Rational toolsets for Software Configuration Management (SCM) efforts.
• Lead and Established CAB. Responsible for approval of all changes to the Release Production environment.
• Lead as Program and Project Manager for Enterprise and Software Change, Configuration, and Release Management processes and tools. Lead or conducted all IT related audits and reviews. Directed team for all builds and migrations into test and production environments.
• Reviewed numerous Service Mgmt tools in detail, HP Service Center, BMC Remedy, Service Now.
• Implemented HP Service Manager into the environment for all ITIL related best practices.

Confidential

Owner

Responsibilities:

• Conducted Software Configuration Management Audit. Documented recommendations for Process Improvements to their SDLC and SCM practices.
• Assessed CMMI maturity with Assessment Report and recommendations for next steps to achieve CMMI Level 2.
• Assessed and audited Business Continuity and Disaster Recovery Plans, Processes, and Procedures for national health services organization based in St. Paul, Minnesota.
• Conducted Joint Application Design (JAD) sessions to crystallize Software Development and Quality Assurance processes for improving the Software Development Life Cycle (SDLC), bringing them in line with Software Engineering Institute (SEI) and Capability Maturity Model Integration (CMMI) standards.

Confidential

IT Quality Advisor

Responsibilities:

• Introduced and established ITIL and SEI / CMMI process improvement initiatives into the organization, impacting all phases of the SDLC and Enterprise Systems Management.
• Established CMDB Master Architecture for all CI categories, types, characteristics, naming conventions and relationships to associated configuration items.
• Established processes and procedures for interaction with all associated frameworks including but not limited to Incident, Problem, and Change, Availability, and Release management.
• Established processes for Status Accounting and automated update of CI’s and transition from Asset to Configuration Management.
• Ensured all processes & procedures in compliance with all contractual agreements including establishment of Audit standards, SLA’s and OLA’s.
• Implementation of EPIC and Peregrine Service Center, EMR/HER and Service Management.
• Audited for Confidential, EDI, HL7, ICD9, X.12, EMR, Confidential, and JCAHO.
• Served as Enterprise Change / Configuration / Release Management Officer where Service Level Agreements with both customers and vendors were brokered and established, and an Enterprise-wide CMDB was developed and placed into production.