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Team Lead - Application Support Resume

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New York, NY

SUMMARY:

  • System Developer with extensive technology background with electrical engineering degree and MBA.
  • Specializes in entire software development life cycle from product conception through design, development, testing, quality review, documentation, implementation, training and process improvement.
  • Known for excellent listening, consulting, collaboration and trouble shooting skills.
  • Communicates complex information to both technical and non - technical audiences.
  • Provides integrated solutions that improve functionality and user experience, while achieving all projects within deadline, quality and budgetary guidelines.

TECHNICAL SKILLS:

Operating Systems: UNIX - Sun Solaris / Red Hat Linux, Cisco IOS

Software: C - Perl - AWK - UNIX script

Protocols: TCP/IP - UDP - Multicast - SSH - FTP

Microsoft Excel: Visio

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Team Lead - Application Support

Responsibilities:

  • Integrate API Providers into the Apigee Edge Proxy management by checking network flows, scheduling deployments, writing smoke tests and monitoring requirements.
  • Writing scripts in bash and Perl to simplify complex URL calls and analysis of JSON outputs.
  • Support 75+ Linux (RedHat) servers in multiple environments and Data Centers consisting of Apigee Edge Custom Applications and Open Source Software - Cassandra, Zookeeper, Qpid, Postgres, Nagios, Drupal and Solr Web Servers.
  • Work with F5 LoadBalancers to control nodes during network outages, failovers and software deployment.
  • Worked with the development team to build out a third Data Center, Integrate Logstash and Kibana, implement automation into software deployments using puppet hiera, Ansibe and git as source control.
  • Used HP Service Manager 9 and Jira to document system and software changes.

Confidential, New York, NY

Team Lead - Application Support

Responsibilities:

  • Provide Level2 support of the Confidential Real-time Market Data and distribution infrastructure.
  • Act as the primary interface into the Market Data group for all issues and requests.
  • Provided System Administration support on HP Blade servers running Red Hat Linux.
  • Performed “Ready For Business” checks and fixed issues before stock market open.
  • Provided technical support for all Market Data services within the environment and as a point contact for external vendors who deliver products and services to the company.
  • Wrote scripts to monitor systems and automate procedures in Perl and UNIX script.
  • Provided support during software installations on production system. Used service management software ServiceNow and Jira to document changes.
  • Resolved market data issues between exchanges, Reuters and internal clients.

Confidential, New York, NY

Senior Technical Engineer / Technical Liaison / Programmer

Responsibilities:

  • Develop and maintain Ticker Plant and Network Discovery software written in C/UNIX, shell script, Perl and XML for Equities, Options, Futures, Fixed Income products from NYSE, NASDAQ, ICE, CME Group and Canadian Stock Exchanges.
  • Worked with Network Security Group, analyzing firewall rules, coordinate removal of viable threats and research networks for breaches that violate corporate mandates.
  • Managed projects between systems development, quality assurance, operations, networking, communications departments and financial exchanges to upgrade systems, install telecom circuits, install new software and instruct operators.
  • Implemented, troubleshot and maintained networks containing TCP/IP, UDP and Multicast data.
  • Analyzed network with network analysis tools, including Wireshark, snoop and tcpdump to check data flows between systems, to calculate latency between applications, inspect data content of packets and troubleshoot lost or corrupted packets.
  • Provided assistance on network and server levels to relocate three legacy Data Centers into more modern facilities.
  • Provided 24/7 troubleshooting support for financial market data, internal communications and software running on 500 plus servers running Sun Solaris and Linux operating systems.
  • Designed and implemented redundancy into all systems to provide fault tolerance.
  • Converted CME Group Market Data feed from ITC2.1 to Fix Fast multicast format.
  • Implemented updated solutions using Cisco Routers and UNIX based servers to replace legacy hardware reducing 48 PCs to 2 remotely monitored servers and routers.
  • Captured and analyzed data from financial markets to insure that the Ticker Plant system capability is up to current or predicted use and recommend changes.
  • Maintained development network consisting of Solaris Intel workstations and Cisco Routers for use in providing real-time stock market data to development department.
  • Recommended and implemented saving of $75,000 a month in telecommunications costs by consolidating duplicate circuits and sharing with production environment, QA environment and acquired companies.
  • Provided support and testing scenarios during Y2K and 2007 Daylight Saving Time changes.

Confidential, Bethpage, NY

Senior Electrical Engineer

Responsibilities:

  • Developed software applications in C and ATLAS on SUN UNIX platforms to locate defects in electronic equipment and inform the operator of corrective action.
  • Wrote proposals that led to successful programs, outlining overall strategies and estimating amount of time and budget required.
  • Analyzed competitors' test equipment and proposal requirements to develop comprehensive design for the next generation of test equipment.
  • Integrated, debugged and modified hardware and software on test computers using VME/VXI instruments and UNIX and PC based test equipment.
  • Analyzed and developed strategies for testing complex electronics from systems that included microprocessors, Time Division Multiplexing Access (TDMA), Pulse Coded Modulation (PCM), high speed data buses, video, audio, Radio Frequency (RF) and digital circuitry.
  • Designed circuitry and electro-mechanical hardware to interface computer equipment with electronic equipment under test.
  • Provided technical assistance to marketing personnel. Conducted demonstrations, design reviews and technical presentations to US Navy/US Army/US Air Force and management.

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