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Quality & Service Manager Resume

New Jersy, NJ

Objective

Work in a lead company where I can contribute with my experience and knowledge to achieve and exceed company goals.

Experience

2007- To Date Communication Test and Design (Telecommunications repair center for Motorola and Cisco)
Quality & Service Manager

  • Responsible of execution of CTDI strategy in Quality , Service & continuo’s improvement.
  • 10 persons reporting directly to me and 30 indirectly under my responsibility
  • In Two years I implemented the continuous improvement program (Six sigma, Kaizen, focus,etc) and re-engineering for Motorola business unit.
  • Implementation of IPC 610, 7711 and J standard
  • Drive solutions for customer complaints and needs.
  • Manage internal audit program for TL9000, FM and ETA
  • Back up Plant Manager in his absence

2004- 2007 Avon Automotive (Rubber & plastic)
Quality and Environmental Manager

  • Managing ISO/TS 16949 , ISO 14001 and ISO 17025.
  • Improve Quality “PPM’s” to one digit and sorting activities From 200K to 5k per year
  • Avon Quality contact and representative in Mexico, USA, Europe and Asia
  • Review and control FORD,GM, DC,Visteon,Lear,Siemens and 50 more customers.
  • Managing and implementation of recovery plan Chrysler “QAAT” and Ford Q1
  • Develop improvement teams (Focus, six sigma, Kaizens).
  • Back up Plant Manager in his absence

1999-2004 Robert Bosch(Automotive electronic)
Quality Leader

  • Implementation and managing of ISO/TS 16949, ISO 14001, ISO 17025 & VDA6
  • Responsible of Calibration laboratory
  • Maintain Quality system audit program
  • Coordinate statistical program Six sigma and Shainin
  • Act as a trainer for quality tools APQP,PPAP,SPC,MSA,ISO, Customer specific requirement
  • Act as a divisional quality auditor (multi plants auditor)

1995-1999 Autovidrio Ford Glass plant
Quality superintendent

  • Implementation of Ford Q1.
  • Responsible for Calibration, incoming inspection and test Laboratory .
  • Review and develop supplier
  • Participate on Corporative Quality meeting “Ford Glass division”

Education

  • Master on business option Quality (Finished)

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