SUMMARY:

• Analyzing Requirements
• Communicating and Implementing Requirements
• Core Concepts of Business Analysis
• Confidential Implementation Issues
• Eliciting Requirements
• Enterprise Analysis and Making a Business Case
• Evaluating E - Commerce Options
• Introduction to E-Commerce
• Introduction to Requirements Planning
• Planning Project Scope
• Refining and Documenting Requirements
• Requirements Planning and Management
• Intro. to MS SDL (Security Dev Lifecycle)
• MS SQL for Querying
• PCI DSS Compliance Overview
• Performing Quality Assurance and Control
• Planning for Quality
• Planning Project Scope
• Project Management Essentials
• Project Management for IT Professionals
• Project Management Made Simple
• Quality Minded Management (ISO 9000:2000)
• Strategic IT Planning

TECHNICAL SKILLS:

Business Analysis: Requirements Analysis, Use Cases, Requirements Planning, Gap Analysis, Wire Frames, Force Field Analysis, MOST analysis, and Process Flow Diagramming

Secure Software Analysis: Requirements Analysis, Use Cases, Abuse Cases, Policy Decomposition, Information Security Lifecycle Mgmt (MS SDL & ILM), and an entry level familiarity with Splunk.

Privacy Analysis: Familiarity with HIPAA / HITECH, FCRA, GLBA, FERPA, COPPA, PCI - DSS, KYC, and privacy audits

QA Analysis: Requirements Analysis, Traceability, Risk Assessment, Results Analysis, Deployment Support, Data Research and Analysis, SDLC, Perform and Document Risk Analysis.

Testing Types: System, Integration, Regression, Black Box, White Box, Middleware, GUI, UAT, BAT, Exploratory, Unit, Web, End-to-End, Boundary, Fuzz, 508 Compliance and Ad-hoc.

Test Tools: Mercury Interactive / HP Test Director / Quality Center, IBM Rational RequisitePro, Rational ClearQuest, Rational ClearCase, SAP Crystal Reports, SmarteSoft, Bugzilla, Rally KanBan, and QTest

Web Technologies: HTML, XML, CSS, DHTML, Cookies, Web-Privacy, Beacons, Web Services, Web Analytics, Identity Management and Access Management. Familiarity with OWASP and Sans.

Operating Systems: MS Windows 95, 98, NT, ME, 2000, XP, Vista and Windows 7

Internet Browsers: Internet Explorer, Firefox, Opera, Safari and Chrome

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Sr. Validation Lead

Responsibilities:

• Updating Validation plans.
• Editing test cases to reflect planned changes.
• Create data for testing.
• Formal test execution / Investigate and log defects.

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Work with clients to elicit requirements for proposed work
• Prepare data flow charts for proposed work
• Write BRD’s (business requirements document) and FRD’s (functional requirements document) for the development team.
• Write QA test strategy and test cases, created traceability matrix, and oversaw UAT (User acceptance testing).
• Participate in roundtable calls, in which we identified compliance risks and discussed standards and requirements.
• Perform a review of existing procedures and updated when appropriate.

Confidential, Jeffersonville, IN

QA Analyst Consultant

Responsibilities:

• Heartland hired a third party to build a Merchant Survey Portal to track customer satisfaction and to track customer service reps performances. Heartland was to send a daily file to this third party with all the call data that fell within the parameters selected.
• Requirements analysis and test case development for the data file
• Validation (testing) of the data file, to verify desired criteria was included and undesired data was not included.

Confidential

Software Test Lead / Risk Assessment Consultant

Responsibilities:

• Performed risk analysis on testing progress and defects, reporting statistics and trends.
• Reviewed test cases, reviewed results, reviewed defects, reviewed processes and frequency of new builds
• This was literally a two week contract in Germany to determine why the upgrade project was so far behind schedule.

Confidential, Louisville, KY

Project Lead / Lead QA Analyst

Responsibilities:

• Requirements analysis and traceability.
• Led all SQA activities to provide support for web-based customer Bill Presentation and Payment portal including identity management, password reset, e-wallet and related role based access for internal support tools.
• Led team of 3-5 Software QA testers maintaining scheduling, work assignments and reviewing defects; mentored testers in QA methodology and best practices.
• Test case development for and led SQA activities to provide support for HBOGo and MaxGo mobile interface.
• Elicited business requirements / Test case development for / led QA effort testing Fraud / Abuse database walled garden (customer access control) application.
• Co-Led engineering test efforts for ICOMS system upgrade to validate upgraded XML messages would pre-provision / provision accounts correctly.
• Provide QA support for production deployments of software and hardware upgrades.
• Participated in IT Change Control, project planning, project status and production support meetings.
• Led defect tracking meetings for testing, development and application support.
• Testing changes to Sales Force implementation.
• Developed and implemented Departmental Audit requirements and process.

Sr. QA Analyst

Confidential

Responsibilities:

• Requirements analysis / Test case development and testing.
• Data Research and Analysis to troubleshoot internal and customer issues.
• Led SQA team testing Non-Pay walled garden (customer access control) application.
• Created / maintained project schedules to ensure prompt deployment of enhancements / bug fixes.
• Provided support for web-based operations software, ICOMS billing, middleware system (tying billing application to 5 downstream systems for the pre-provisioning / provisioning of customer accounts for VoIP and Internet services) and OSS / BSS projects.

Confidential, Frisco, TX

QA Analyst Consultant

Responsibilities:

• Test case development and testing including data validation for Cubixx RFID Refrigerator unit.
• Wrote tester / user guide.

Confidential, Richardson, TX

Data Analyst III / QA Analyst Consultant

Responsibilities:

• Test case development and testing of proprietary Call Center Personnel Development applications.

Confidential, Dallas, TX

QA / Business Analyst

Responsibilities:

• Proofreading manuals for proprietary real estate applications.

Confidential, Plano, TX

QA Analyst / Business Analyst Consultant

Responsibilities:

• Requirements analysis / Test case development for planned Supply Chain RFID project.

Confidential, Carrollton, TX

QA Analyst Consultant

Responsibilities:

• Testing connectivity and usability of the HotSpot application
• Data validation corresponding connection times and data usage for billing.