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Test Engineer Resume

Jackson, MS

PROFESSIONAL EXPERIENCE:

Confidential- 11 years of total service
FIELD SUPPORT ENGINEER1998 - 2000

  • Provided global technical support for product defects for GSM Market Region.
  • Ensured issue resolution of all software product defects and emergency software issues and incorporated resolution into
  • upcoming design streams.
  • Responsible for on-call coverage as required for any service degradation in call processing.
  • Resolved customer issues as reported by providing an explanation, workaround, or software solution.
  • Interacted with team members to define, isolate, and resolve technical problems.

TEST ENGINEER - Confidential –2000 - 2002

  • Performed system and regression level testing on Meridian 1 products which delivered quality software that met or exceeded
  • customer expectation.
  • Developed product test plans from design specifications and generated/executed test cases.
  • Provided source knowledge and coordinate with design team to resolve any problems found during test case writing and/or
  • execution.
  • Documented test case results for accurate submission to database.
  • Offered accurate and creative solutions to user problems of moderate nature to ensure user productivity.
  • Researched and resolved questions received via telephone and remedy tickets in a timely manner.

PRODUCT TESTER –2002 - 2004

  • Developed and executed a suite of over 500 test plans and test cases for verification of OAM and CACP Configuration
  • Management tool in the CDMA wireless network.
  • Assisted with scheduling lab shifts and allocating test equipments between shift owners.
  • Troubleshot hardware/software to ensure in ready state for testing.
  • Documented defects in the Clarify tracking database.
  • Participated in QA reviews and provided a weekly status to management regarding the state of the product.
  • Administered weekly upgrade of the BSC hardware components.

NETWORK CONFIGURATION ENGINEER– 2004 - 2009

  • Prepared implementable detailed network designs based on specific customer input requirements.
  • Provided input to pre-sales team for network expansion and supported the integration, installation and commissioning teams.
  • Performed engineering studies to determine hardware and software requirements to meet forecasted capacity needs.
  • Managed market activity and provided software configuration files to customer networks.
  • Provided all necessary configuration support to ensure successful application of software files.
  • Created method of procedure to aid in application of software files.
  • Configured ATM/CBRS ISSHO routing to allow network expansion.
  • Participated in internal reviews with various groups - Network Engineering, Network Installation/Commissioning/Integration,
  • Project Managers, and Sprints Wireless.

Confidential
CASH REMITTANCE ANALYST– 2009 - Present

  • Responsible for reconciling mortgage loan payments, payoff, and special handling/exception payments.
  • Perform batch control on daily cash receipts and bank adjustments.
  • Research, correct and document missing or misapplied funds.
  • Review account adjustments, partial payments and complete zero coupon requests.

EDUCATION:

Bachelor of Science
Computer Science/Mathematics
Confidential, Jackson, MS

TECHNICAL SKILLS:

CDMA, GSM, CACP, PP15K, ATM, ONP, MTX/BSC, Meridian 1 PBX, Clarify, WinRunner, LoadRunner, Protel, COBOL, C, C++, Java, JCL, AS400, GUI, NetTerm, CLIAPP, SQL EVDO
Microsoft Office Suite:
Word/Excel//PowerPoint/
Access/Project

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