SUMMARY:

• Senior Systems Analyst with 8+ years of experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Experience as Business/Systems Analyst with expertise in Insurance, Healthcare processes, Business Process Engineering, Systems/ Solutions Engineering, Strategic Planning, and Systems Analysis.
• Proficient in business process modeling, documentation, and testing using Rational Suite (Rational Rose, RequisitePro, SoDA, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• In - depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Expertise in the EPIC Medical software application (EMR).
• Knowledgeable of HL7 Messaging protocols.
• Extensive experience in all phases of RUP and SDLC processes
• Managed content using Docushare 5 and Docushare CPX and integrated it with other products like Liberty, Xerox Advanced Multifunction Devices
• Assisted in SOX and Six Sigma Procedures
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Strong oral and exceptional written business communication skills
• Hard working, positive thinking, self starter with a strong goal orientation
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.

EXPERIENCE:

Confidential, Nashville, TN

Sr. Systems Analyst.

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Healthcare system implementation including enterprise Electronic Medical Records (EMR) software.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Created surrogate key tables to map the required dimensions.
• Data transfers from text files and Access databases using BCP and DTS; Data mapping and transformations while loading data using VBScript
• Created hash tables used for referential integrity and/or otherwise while transforming the data representing valid information.
• Used Query Analyzer, Execution Plan to optimize SQL Queries
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Ensured that all Lines of Business specifications were consistent in form and function to the Diamond Base System.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Captured business requirements for reconciliation reports and designed metrics in Microstrategy
• Tracked UAT issues/bugs and prepared reports.
• Capture and Formulation of Business Rules and delivery of Business Rules Templates.
• Creation of UML Diagrams including Context, Business Rules Flow, and Class Diagrams
• Created Business process workflow diagrams using IBM business process modeler
• Implemented RUP recommended visual models to draft business requirements by using Use Cases.
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Created requirements analysis and design phase artifacts using, Rational Software Modeler and MS Visio to create DFDs, ER diagrams, Use Case, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.
• Used Rational Clear case for version control.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Drafted business Use Cases such that any future changes could be easily managed.

Environment: Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access, etc.), Microsoft SharePoint 2003,UML, RUP, UAT, db2, Peoplesoft GL,Mercury Test Director, SQL, .NET, Clear Case

Confidential

Systems Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Coordinated participation and sign-off of various business partners and customers.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Used knowledge of Health Care Information Systems EMR model to develop proposed workflow in MS Visio.
• Maintain ongoing communication with state agencies to determine state-specific requirements for health information exchange (HIE) and Medicaid EHR Financial Incentive programs.
• Conduct complex documentation and user needs analysis. Interface with team and staff to develop HL7 integration.
• Developed HL7 messaging for bi-directional case and disease report exchange, in text and XML formats, in accordance with HL7 specifications;
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data, Star Schema etc
• Followed the UML based methods using Rational Software Modeler/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Tuned the batch programs and online transactions to alleviate performance problems.
• Developed & executed several Optimized queries in SQL on this data.

Environment: RUP, UAT, GAD (Gap Analysis Document), Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2003.

Confidential, Chicago, IL

Systems Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contains the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Accurate processing of Medicare claims using the Diamond system
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Performed felid-by-field mapping of interface between parent EMR system and downstream system.
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Query optimization using SQL Profiler and performance monitors to enhance the performance of database servers.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses (since Stored Procedures passes the whole block at one time.)
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Identifying and modeling Use case diagrams, Sequence diagrams, Activity diagrams, Collaboration diagrams using UML.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Tracked change requests and monitored workload and schedule.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
• Helped in creating end user manuals and procedure manuals.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, Liberty,UNIX / Oracle Platform, MS Visio, RUP, UAT, Rational Rose 2002, Rational Clear Quest, Rational ClearCase, Rational requisite pro, rational test manager, Rational Robot

Confidential, Dallas, TX

Business Analyst/ Systems Analyst

Responsibilities:

• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Worked on HL7 and xml interface messaging.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Designed the system, prepared UML and sequence diagrams using Rational Rose.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modelling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Used Aggregator stages to sum the key performance indicators used in decision support systems.
• Troubleshot the designed jobs using the DataStage Debugger.
• Tuned DataStage transformations and jobs to enhance their performance.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest) UAT, RUP, WinRunner, LoadRunner, MSOffice2000