SUMMARY:

• An accomplished & results - driven IT Professional with 14+ Years’ progressive experience in Telecommunication Systems & Software Engineering and Delivery processes (including 9 years Confidential with most recent experience as System Integration & Quality Manager for Confidential Technology & Product group.
• Strategic thinker experienced in System Engineering & Confidential Integration, Project planning & Management, Cross functional team management.
• Expert in implementing Agile SDLC & Software Testing Strategies & Delivery best practices.
• Experienced professional in Budget Planning and Business case analysis.
• A motivated leader who guides and coaches teams and delegates responsibilities, developing successful team players.
• Drive Innovation and Streamline Overall Delivery & Testing Process
• Collaborate with Design & Architecture teams in JAD discussion & requirements analysis
• Experience with Agile Development & DevOps Process
• Lead Continuous Integration & In-sprint automation initiatives
• Interpret Technical and Business Objectives and Challenges
• Establish code quality metrics & KPI within Sprint Delivery
• Streamlined & Standardized Automation practices across functions, to reduce redundancy & uncertainty in testing thereby reducing cycle time and improving product quality in alignment to continuous delivery
• Collaboration with Triage & Ops teams to ensure immediate containment of leaked defects
• Research and Analyze Product Features Being Tested
• Research New tools, Technologies, and Testing Processes
• Work Closely With Development and Product Teams
• Create Test Plans, Develop Standards and Procedures to Determine Product Quality and Release Readiness
• Test Data Quality, Test environment Management & Test data analysis
• Defect Management & Defect Root Cause Analysis
• Review UAT testing strategy & Support UAT readiness through the market readiness checklist

TECHNICAL SKILLS:

Systems: System Integration of Back office systems with E-commerce and Customer facing applications, High level Architecture & JAD reviews, SME OSS/BSS systems (Amdocs, CSG, Sales Transaction Platform, Order management, POS systems) Payment, Billing, Provisioning & Activation of HSD, Voice & video apps, Switches (IMS,CMS), Third Party provisioning applications

Web Technologies: XML, SOAP UI, REST API, HTML, SQL, Java Script

Database: SQL, Oracle DB, MS ACCESS

Tools: Rally, JIRA, HP ALM, MS Office suite & Project, SharePointProtocols VOIP, TCP/IP, Docsis 3.0, DHCP

Managerial Skills: Effective Speaking, Decision Making, Org Structuring &Team Management, Attentive Listening, Coaching & Mentoring, Process Oriented, Time Management, Project Management, Delegation, Problem Solving, Root Cause Analysis, Attention to Detail, Budget Forecasting, Financial Management, Operations Management, Customer Experience.

PROFESSIONAL EXPERIENCE:

Confidential

Manager

Responsibilities:

• Lead a team of 30+ contractors that developed, managed and executed complex test plans & test cases for Sprint product delivery, End-to-End and System integration with affiliates for the customer transaction platform including all Confidential internal and external Sales Channels such as Dotcom, BSEE, SMB, Amazon, BestBuy, Walmart.
• Actively engaged with business process owners, development leads and operations in evaluating Software design & testing requirements that satisfy the product functionality and software architecture.
• Managed projects involving designing & architecting test automation solutions to handle future growth & implement new functionalities along with defining & maintaining system plans.
• Used Rally & MS Project to manage project dependencies, prioritize tasks based on critical path and risk assessment and ensure the completion of projects within scope, schedule and budget.
• Used gated approach to ensure projects are tracked and monitored and ensured clarity during hand-off
• Constantly worked with Operation and triage teams to minimize production defects impact to the customer and enabled necessary testing bandwidth to ensure robust product delivery
• Analyzed and reported test defects and system down times as part of key metrics defining the Customer transaction portal life cycle performance using Sonar Qube data
• Identified process gaps and deficiencies and championed test automation initiatives that aligned with transforming the product life cycle into Dev-ops model
• Initiated a sprint process called Autobots focusing solely on test automation initiatives and constantly followed up with the team and partners to ensure prioritization of the right features / user stories, proper and timely execution of the tasks and proper closure of the sprint cycle
• Assessed testing tools and processes to achieve reliable test functions and drove a systemic migration of SOAP UI Pro to Parasoft SOA Test as part of standardized business initiative
• Understood key business drivers and applied knowledge of internal and external business issues to improve products and services
• Constantly drove teams towards test driven development process and methodology to ensure independence of the testing function for quality product release
• Implemented best practices and processes proven from past initiatives and constantly discussed product and testing improvement ideas with senior management and business teams
• Collaborated with project stakeholders to identify product and technical requirements and provided guidance to the team with regards to practices, procedures, techniques and processes

Confidential

Senior Engineer, Confidential System Integration & test

Responsibilities:

• Actively engaged with Solution design, Dev & Business Partners on various key Business features from initiation to launch New Customer intake & existing customer moves, Credit card transactions, Customer Debt verification and Online streaming apps.
• Worked with Confidential eBusiness leadership and testing teams to implement best practices, shift left initiatives across ecommerce sprint to reduce redundancies and establish efficiencies
• Seamlessly led the integration of Functional and Confidential teams into a single team for optimization and collaboration to support agile delivery and identify critical defects early in the delivery cycle
• In the capacity of a technical lead for Dotcom Confidential team, worked to align the team with process changes introduced in eBusiness SW delivery model to improve time-to-market business requirements
• Managed Confidential release planning/execution activities with test coverage based on product and customer usage, worked towards downward trend and no major defect leakages to production for Near Neighbor and Key Dotcom features

Confidential

Senior Engineer (System Integration & Test)

Responsibilities:

• Developed & executed Complex Test Plans and Test cases for Confidential
• Ensure products satisfied design and production requirements
• Interfaced with Project leads, Developers, Design and lead Test engineers throughout test cycles to ensure project requirements and schedules are met
• Assessed Test tools and processes to achieve reliable test functions and automate test methods.
• Analyzed and reported test defects and lab down time events.
• Followed Test Driven Development process and methodology.
• As a test Lead for IMS residential from initiation, actively engaged in successful provisioning to 1+ million customer.
• Worked on CMS to IMS Migration by working with Ericsson & PE teams and supported with a timely successful launch of a business critical feature called Barcelona.
• Performed service activations validations on Confidential converge network for above services.
• Conducted system integrations validations across Confidential systems on a release by release basis from end to end perspectives.
• Conducted eDVA and cable modem certifications on new devices to support above services.

Confidential

Sr Test Analyst

Responsibilities:

• Worked in test environment of telecommunication network provisioning of Voip and internet services.
• Involved with various telecommunications IT applications like billing, order management, middleware applications, enterprise telephony systems, call management systems, voice mail systems, and RDU.
• Worked on Telecom Protocols like DHCP, DNS, SIP, VOIP, and TCP/IP.
• Interacted with client Managers, generate service level agreement reports, and participate in client requirements meetings.
• Worked on VOIP Applications using Oracle, Pl/Sql, Unix Shell Scripts, Win Runner, Load Runner, Test Director, Windows, Unix, MS Access, Excel, Java, Java Script, ASP, and HTML.
• Extensively used of Telecom Billing systems like CSG & DST for Provisioning & Activations. Use soft switches like CMS, Cisco BTS, and BACC. Perform other technical duties as required.

Tech Mahindra QA Analyst

Confidential

Responsibilities:

• Was involved in Test Planning and Business Analysis of OSS & BSS Applications to support Telecom Business systems such as Order Management & Billing Systems.
• Designed and developed Test Automation Framework using QuickTestPro 9.1, Quality Center 9.0. Win Runner, Test Director and Load Runner.
• Extensively worked in Testing of Web based Applications include J2EE, .Net, Client-server Applications.
• Worked with Top Telecom Clients such as Confidential & Confidential.