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Quality Assurance Representative Resume

New Jersey, NJ

SUMMARY OF QUALIFICATIONS

  • Experienced mortgage banking professional with expertise in loan processing, underwriting and quality loan audits.
  • Experience processing Retail and Wholesale loans (i.e. FHA, VA, Conventional, Purchases, Refinances and Bonds / A-D paper)
  • Detail Oriented and Analytical
  • Strong Communication and Organizational skills
  • Customer Service Oriented with ability to communicate with various levels of staff and executive management
  • Knowledge in Fannie Mae DU/DO, Freddie Mac LP, Calyx Point, Empower, LIS, LPS, AS400, I Portal, EDGE and StatusMart Origination Software, Ginnie Mae, Real Quest, QAS Mortgage Software, Fraud Guard, Microsoft Word, and Outlook

PROFESSIONAL EXPERIENCE

Confidential 8/2012-present
Loan Processor

  • Responsibilities include processing FHA, Conventional and VA purchase, short sales, and refinance mortgages, using Empower Mortgage Origination Software
  • Other duties include completing borrower and Loan Officer welcome, status and closing calls
  • Review and prioritize my pipeline according to the purchase contract closing date or the borrower anticipated date of their refinance in addition to the urgency of the borrowers request
  • Request tax transcripts and credit supplement, calculate income of the W2, and self-employed borrower, retired individuals and owners of investment properties
  • Order Subordination Agreements and Mortgage Insurance, in addition to standard vendor orders that are a part of Loan Processing.
  • Review conditions provided by the borrower, appraisal, title, homeowners, HOA and flood insurance
  • Verify employment and all letters of explanation
  • Complete request for lock registrations, lock extensions and rate lock worksheets during the loan process and prior to closing
  • Interface with the borrower from the beginning of the loan process to the final approval call.
  • Work closely with the Loan Officer\'s in obtaining conditions after several attempts have been made to the borrower without response. Complete closing call and set up closing date, time and location with the borrower and vendor.

Confidential 10/2011-8/2012
Loan Processor

  • Responsibilities include processing FHA and Conventional refinance mortgages, using TMO.
  • Other duties include completing borrower welcome, status and closing calls
  • Review and prioritize my pipeline according to the closing dateof the loan and orthe urgency of the borrowers request in addition to the company
  • Request tax transcripts and credit supplement in addition to calculate income of W2, self-employed workers, and owners of investment properties
  • Order Subordination Agreements and Mortgage Insurance, in addition to standard vendor orders that are a part of Loan Processing.
  • Review conditions provided by the borrower, appraisal, title, homeowners and flood insurance
  • Verify employment and all letters of explanation.
  • Interface with the borrower from the beginning of the loan process to the final approval call.
  • Work closely with the Loan Officer\'s in obtaining conditions after several attempts have been made to the borrower without response.
  • Complete closing call and set up closing date, time and location with the borrower and vendor.

Confidential 8/2011-10/2011
Quality Assurance Representative

  • Responsibilities included evaluating and grading pre-recorded calls taken by team members of the Foreclosure, Bankruptcy, Loss Mitigation and Imminent Default departments to ensure all company and governmental Policy and Procedures were meet.
  • Reviewed calls using NICE, Witness and Viewer call recording systems, all while verifying borrower information in MSP and CMS.
  • Coached team members in areas where improvement were needed and or required by providing feedback based on the call type, Policy and Procedures of JP Morgan Chase as well as the Federal Government.
  • Provided daily Workflow and Technical issue reports to upper management, while maintaining knowledge of new Governmental and company guidelines by reviewing Intranet updates, emails, and departmental meetings in addition to Calibration call participation.

Confidential ( Delta Dallas) 04/2011 - 08/2011
Mortgage IT Support (Contract ended)

  • Responsibilities included assisting Mortgage Brokers and Lenders with the use of newly released Calyx Point Mortgage Origination Software upgrades in addition to completing the NMLS report.

Confidential 05/2010 - 03/2011
Home Service Specialist II (Loan Processor - Lay Off)

  • Responsibilities include processing FHA, Conventional, VA, Bond loans, purchase, and construction to perm loans, rate-term and cash-out refinanced mortgages using EDGE and StatusMart mortgage origination software.
  • Collect and satisfy conditions according to investor and Bank of America guidelines.
  • Verify income, assets, rental, and or mortgage and credit history; complete loan restructuring as needed based on low appraised values, or program change.
  • Order and review title commitment for any outstanding liens and judgments; request subordination agreements as needed.
  • Review appraisals for accuracy in the following areas, property address, borrower's name, site descriptions, property condition, and comparables, in addition to the increase or decrease in the property appraised value.
  • Submit file to Underwriting for final review and loan approval. Send out Notice of Action letters to borrowers that have not provided initial disclosures and or conditions.
  • Calculate closing cost based on loan amount, lender and vendor fees, coordinate closings with the third party vendor, borrowers and the loan officer.
  • Weekly pipeline review with Sales Team, excellent form of communication is maintained with the customer, Bank of America management staff, vendors and sales associates.

Confidential - AeroTek 02/2009 - 11/2009
Government Loan Document Specialist III / Loan Processor (Contract Assignment)

  • Responsibilities included processing FHA, Conventional rate-term and cash-out refinanced mortgages using LIS mortgage origination software.
  • Collected and satisfied stipulations according to investor and Wells Fargo guidelines. Verified income, assets, rental, and or mortgage and credit history, completed loan restructuring as needed based on low appraised values or income lost.
  • Ordered, reviewed and cleared the title commitment of any outstanding liens and judgments. Reviewed appraisals for accuracy in the following, property address, borrower's name, site descriptions, property condition, and sell of comparable, in addition to the increase or decrease in the property appraised value.
  • Submitted file to Underwriting for final review and loan approval.
  • Calculate closing cost based on lender and vendor fees, schedule closings with the third party vendor, loan officer and the borrowers.
  • Excellent form of communication maintained with the customer, borrowers, vendors and loan officers.

Confidential -Account Pros 08/2008 - 02/2009
Due Diligence Underwriting Support Specialist (Contract Assignment)

  • Performed Due Diligence Underwriting reviews on mortgage portfolios that were considered high risk based on policies, procedures and guidelines
  • Reviewed the file for accuracy and completeness by analyzing the credit history, income and asset documentation.
  • Requested income verification via The Work Number, and ordered updated credit reports in addition to other pertinent documentation as needed.
  • Updated QAS with current credit report, income documentation provided by The Work Number and the property address as well as the comparable information into Real Quest software. Also assigned files to various teams and team members based on need, scanned mortgage documents, and filed loans that are completed and ready for the Underwriters review and conclusion.

Confidential - AeroTek/Addecco 03/2007 - 06/2008
Loan Processor (Contract Assignment)

  • Responsibilities included analyzing, reviewing mortgage application, supporting documentation for DU, and LP single family, investment and construction loans by working with mortgage origination software.
  • This included thoroughly reviewing income, assets such as bank statements and credit documentation according to company and investor guidelines.
  • Responsible for reviewing and underwriting appraisals for the correct net and gross adjustments, increase or decrease in appraised values based on propertycomparables, condition of the property.
  • Reviewed real estate purchase agreements, trust agreements, power of attorney forms and title commitments prior to final loan approval, also ensured compliance with both standard and automated underwriting policies.

Confidential Mortgage 11/2005 - 01/2007
Mortgage Underwriter/Processor (Company Closed)

  • Responsibilities included reviewing and analyzing mortgage application as well as supporting documentation for FHA and Conventional mortgages by using DU and LP.
  • Issued credit decision based on underwriting review of the borrower's income, credit and assets in combination with automated findings.
  • Reviewed and cleared conditions in order to obtain a complete loan file for final investor review and approval.
  • Resubmitted loan files as needed through automated system for updated or final submission.
  • Reviewed real estate purchase agreements for the correct property address, sales price, addendums, concessions and all signatures and reviewed appraisals for accuracy in the property address, comparables and completion of the appraisal by the Appraiser, ordered homeowners, flood insurance, final inspections and opened escrow by ordering preliminary commitments.
  • Prepared final HUD and scheduled closings, also ensured compliance of all underwriting policies.

Confidential Mortgage - Contemporary Services 03/2005 - 11/2005
Mortgage Loan Processor/Underwriter (Contract Assignment)

  • Responsibilities included processing FHA, Conventional and VA purchase, rate-term refinance and cash-out home loans using DU, LP and LIS mortgage origination software.
  • Placed and satisfied stipulations according to the investor and Wells Fargo guidelines.
  • Requested income and asset documentation from the borrower and verified it for accuracy in order to make a credit decision. This included verification of income, asset, rental, and mortgage and credit history.
  • Ordered, reviewed and cleared the title commitment of any outstanding liens and judgments, final inspections and appraisals as well as purchase contracts for accuracy based on Lender and Investor Guidelines. This position also included updating evidence of homeowners and flood insurance, payoffs, and surveys.
  • Calculated closing fees based on the title and lender fees, scheduled closing date and time with the Title Company and the borrower, also maintained excellent customer contact with the borrowers, vendors and the loan officers.

Confidential - TRC 03/2004 - 02/2005
Wholesale Loan Shipper (Contract Assignment)

  • Reviewed Freddie Mac and Fannie Mae closed loan packages that were being sold to various investors.
  • Contacted lenders as well as the vendors, and requested outstanding conditions in order to ensure that all stipulations were met prior to the sale of the loan.
  • Stacked files according to the investor requirements. Shipped the file and followed up with the investor to ensure receipt of the files.

Confidential Mortgage 07/2002 - 02/2004
Government Loan Processor (Downsize)

  • Responsibilities included underwriting and processing Desktop and Freddie Mac (FHA and Conventional) mortgages using LIS mortgage origination software.
  • Placed and satisfied stipulations according to the investor and Wells Fargo guidelines.
  • Requested income and asset documentation from the borrower in order to credit qualify the borrower and to complete verifications of employment, of deposits, rental or mortgage history.
  • Ordered, reviewed and cleared the title commitment of any outstanding liens and judgments, purchase contracts, appraisals, final inspections and credit reports.
  • Calculated closing fees, prepared the preliminary HUD and schedule closings with the title company, loan officer and the borrowers.
  • Heavy customer contact used.

PROFESSIONAL TRAINING

  • Wholesale/Retail Underwriting
  • Wholesale/Retail and Processing
  • Due Diligence Underwriting
  • Loan Auditor
  • DU/LP
  • Appraisal Review
  • Loan Shipper

EDUCATION

1992-1992ConfidentialComputer Technology
2007-2007ConfidentialMortgage Banking

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