SUMMARY:

• Results oriented, highly accomplished professional with over 35 years of experience in the public and private sector in the areas of Federal Financial & Performance Audits, Business Process Reengineering, Process Improvements, Business Integrity Controls, Internal Controls & Quality Assurance, Risk Analysis, Project Management, Public Policy - Develop & Maintain SOP’s, MOU/MOA/SLA’s, FOIA, Federal Grants Management, Budget, Finance, HR, Risk Management, H-2A, H-2B, PERM VISA processing, SAP R/3-ECC 6.0, SAP User Acceptance/Integration Testing and Training, Accounts Payable & Receivables, Records and Document Management, COOP, Transportation/Logistics, Domestic & International ( Confidential & Commercial Aviation), Supply Chain, Procurement, Supervisory, Personnel Experience, Payroll. Excels in fast paced environment, with the ability to successfully manage and motivate staff. Public Trust Clearance.
• Project Management/Training/Development within the public/private sector
• Business Process Reengineering/Business Integrity-utilizing Six Sigma Methodology
• Developed U.S. Federal Government Standard Operating Procedures/Policy Guidelines for the HR, Budget, IT, Policy/Planning & Travel branches within the COO office, located in HHS/ASPR
• Forecasting/Budgeting/Metrics/Accounting/Strategic Planning/Financial Controls Management/
• Cash/Credit Risk Analysis
• Federal government contract,(MSC) Military Sealift Command-Chemical, Lubes, Fuel ABS Programs-U.S. Navy
• Federal performance audits, in compliance with GAO & GAGAS regulations/DOL VISA Programs: H-2A/H-2B, PERM employment.
• Supervisory experience, responsible for employee training, mentoring, work performance, salary action, benefits
• SAP/R3 & Oracle systems - ten plus years of experience with modules FI/CO/MM/SD
• Team Lead-“Integration/User Acceptance/Conversion Team” for SAP/R3, CRM implementations (1997,2001,2004,2012) Conducted SAP Training for entire AP/AR Customer Service staff
• Developed Accounts Receivables/Payables and credit departmental processes & procedures
• Proven track record in delinquency reduction, within public/private sector ( Confidential & Aviation)
• Transportation operations scheduling of (Lubes/Fuels) product movement within U.S. and worldwide

TECHNICAL SKILLS:

• SAP/R3
• ECC 6.0
• CRM
• SQL
• Oracle
• Banner
• Access
• Deltek
• Siebel
• Lotus Notes
• Excel
• Word
• SharePoint
• PowerPoint
• Visio
• Adobe Acrobat
• Documentum
• E-Gov
• GovTrip
• Outlook i-CERT-DOL portal

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Internal Auditor

• Developed written procedures for ACPS grant administration/time and effort processes
• Improved internal controls and compliance with federal and state regulations
• Ensured ACPS was in compliance with GAO and GAGAS regulations
• Prepared ACPS for upcoming accounting department audit

Confidential, Fairfax, VA

Sr. Process Analyst-Auditor, Quality Assurance/Quality Control

• Developed and implemented new audit instruments for the Office of Foreign Labor Certification (OFLC), ensuring an effective review in accordance with the General Accounting Office’s (GAO) generally accepted government auditing standards (GAGAS). Audits include evaluation of Temporary, Permanent, Prevailing Wage Processes, H-2A, H-2B, CNPC-Chicago/ANPC-Atlanta/National Office audits, Information Technology, Administrative, Appeals & Policy procedures
• Scheduled on-site audits with the OFLC Centers and National Office, providing the Centers with a notice of quality examination, entrance and exit conferences.
• Performed on-site quarterly audits/reviews at OFLC’s Chicago, Atlanta and Washington DC Processing Centers, providing independent judgment that case decisions were made in accordance with official Standard Operating Procedures and against established Service Level Agreements.
• Produced reports on the final audit results to senior level officials, validating quality measures of case processing actions and providing recommendations/internal control mechanisms to assist management in taking corrective action. Followed up with OFLC Centers to ensure all audit recommendations were implemented. Updated audit findings report and SOPs, entering those into the DOL SharePoint database. Ensure database access is secure.
• Trained OFLC National Office staff on the internal Wage, Temporary and Permanent Visa processing operations.

Confidential, Herndon, VA

Process Analyst/Auditor

• Developed and implemented new audit instruments for the Office of Foreign Labor Certification (OFLC), ensuring an effective review in accordance with the General Accounting Office’s (GAO) generally accepted government auditing standards (GAGAS). Audits included evaluation of Temporary, Permanent, Prevailing Wage Processes, CNPC, ANPC Audits, Administrative, Appeals and Policy procedures.
• Scheduled on-site audits with the OFLC Centers and National Office, providing the Centers with a notice of quality examination, entrance and exit conferences.
• Performed quarterly reviews using the audit instruments and random case samples, providing independent judgment that case decisions were made according to the official Standard Operating Procedures and against established Service Level Agreements.
• Summarized and reported final audit results to senior level officials, validating quality measures of case processing actions and providing recommendations and internal control mechanisms to assist management in taking corrective action. Followed up with OFLC Centers to ensure all audit recommendations were implemented. Updated audit findings report and SOPs, entering those into the DOL SharePoint database. Ensure database access is secure.

Confidential, Gaithersburg, MD

Sr. SAP Business Process/Contracts Administration-Team Lead

• Responsible for the translation & testing of hydrocarbon/crude oil contracts. Project value: $480m
• Responsible for testing scenarios, from the existing SAP platform over to the SAP/R3, ECC 6.0
• Validation of Oil & Gas sales contracts and pricing formulas
• Ensured that all the contracts are interpreted correctly prior to Go Live into SAP production
• Responsible for training fellow team members on proper techniques for testing SAP scenarios

Confidential, Alexandria, VA

Sr. Business Consultant

• Capture Management
• Proposal Development
• Business Development

Confidential, Reston, VA

Sr. Policy Advisor

• Developed 50 new business processes (SOPs) for HHS/ASPR/BARDA (with a $5.6B budget)
• Responsible for ensuring that BARDA & ASPR policies are aligned with division’s strategic goals
• Responsible for the successful development of three New Student Intern SOPs, for HR-Branch Manager, ASPR. Also created a draft for new “Off-Boarding” process for the entire ASPR division
• Developed I-Procurement SOP, to track ASPR spending, per COO-Budget department initiative
• Responsible for posting and tracking all ASPR SOPs within the ASPR Knowledgebase Website, and to ensure they were in compliance with all Federal Travel Regulations (FTR) and HHS guidelines
• Responsible for an 80% increase in SOP’s being approved and implemented within BARDA/ASPR
• Implemented new business processes within COO/ASPR, utilizing Six Sigma Methodology resulting in the creation of six new Travel SOPs. As the Lead on the Process Improvement Team, utilized best practices, resulting in process improvements and significant financial savings in travel authorizations and reimbursements. Ensured they followed all (FTR)s.
• Responsible for the implementation & training of BARDA/ASPR employees on new SOP Policies
• Developed and implemented annual review processes for updating all SOPs in use by BARDA/ASPR
• Responsible for reviewing and interpreting Congressional policy to the Director of COO/ASPR and other ASPR Senior Management officials, as well as creating MOU/MOA’s

Confidential, Ashburn, VA

Project Manager

• Responsible for implementing process improvements on streamlining cash application & accounting processes
• Processed and updated Grants with several federal government agencies/2 CFR 200
• Developed & implemented 12 new position descriptions for GCA professional positions
• Ensured that the billing, cash application & general ledger specialists followed the new processes
• Evaluated current personnel, informed management if changes or additional training was necessary

Confidential, Fairfax, VA

Supervisor Accounts Receivable

• Managed a staff of ten, with third party collections & payment clearing functions for Confidential & Aviation Sales (FY2005 sales $80M), consisting of a total of 300+ (Domestic & International) customers, including federal government contract with, Military Sealift Command (MSC)
• Customer Service-Project Manager for the Sales group, in the successful transition of the (Domestic & International) Confidential & Commercial Aviation customer database from SAP/R3 to CRM.
• Developed standardized policies and procedures for collections in the US, Europe and Canada (procedures in the U.S. have yielded a >120 day reduction from $250,000 to $0)
• Participated as the Team Lead in a successful “Internal” audit of the Receivables & Credit transactions, creating test scenarios, as well as verifying the validity of the customer databases recorded in both SAP/R3 and CRM
• Successful transition of the AR, AP & Credit operations from the US to Canada
• Prepared monthly accounts receivable aging reports, along with Open Order reports from SAP/R3
• Conducted weekly AR reviews with staff to determine collection ability of the portfolio
• Generated weekly delinquency metrics using SAP/R3 for Supervisor-Back Office Operations
• Prepared annual employee performance appraisals and provided functional guidance
• Trained, coached and developed collection personnel in using SAP/R3, modules FI/CO/MM/SD
• Successfully transitioned the A/R, A/P,Credit functions during the corporate re-location of my department/job from the offices in Fairfax, VA to Saint John, New Brunswick, Canada

Business Support Advisor/Credit Analyst

Confidential

• Managed/maintained a $3.5M department budget, (executed monthly Operating & Expense budgets, Balanced Score Card), including review of monthly DOAG files.
• Developed and maintained the Business Continuity Plan (BCP) for corporate and field offices
• Responsible for preparing yearly Planning and Budgeting for the Worldwide Customer Service Dept.
• Worked to develop the process flows & operating procedures for credit to ensure internal audit compliance, as well as meeting financial industry standards, within a controls sensitive environment
• Conducted monthly stewardship meetings between Treasurer’s Credit, Accounts Receivable & Sales
• Monitored and reported monthly metrics on delinquency, bad debt reserves and blocked orders to management, utilizing SAP/R3 and MS Office systems

Supervisor Back Office Operations

Confidential

• Appointed as the Customer Service-Project Manager in the successful transition/implementation and User Acceptance Training of the international customers from the “FALCON” financial system to SAP/R3
• Trained staff in updated version on SAP/R3, “FI/MM/CO/SD” financial modules
• Developed and administered a successful order capture and placement strategy (procedures have yielded a >30 day reduction of Open Orders over 90%)
• Established credit terms for new customers and conducted credit reviews of existing customers, to ensure they met the financial industry standards
• Developed and implemented corporate Accounts Receivable, and Credit policies/procedures
• Managed on-site facility responsible for employee safety & department Business Continuity Planning
• Managed a staff of seven Customer Service Reps, four AR, AP and Credit Analysts

Accounts Receivable Analyst

Confidential

• Responsible for timely collections for Confidential and Commercial aviation lubricant customers
• Successful in reducing past dues >90 days, by over 90% (Savings over $250K)
• Prepared monthly accounts receivable aging reports from SAP/R3 and reviewed with Treasurers and Sales Managers
• Developed & maintained strong business relationships between Sales and our customer base
• Developed accounts receivable metrics for collections personnel
• Coordinated and participated in customer visits with Customer Service Management & Sales Reps

Business Support Specialist

Confidential

• Appointed the Customer Service-Project Manager in the successful transition/implementation of the domestic Confidential & Aviation customers from the ”FALCON” financial system to SAP R3
• Trained staff in updated version of SAP/R3, “FI/CO/MM/SD” financial modules
• Supported trading partners, third party providers, also contract analysis and administration
• Responsible for accounting and settlement activities for the trading partners and operators
• Successfully brokered a new contract with a Customs Broker, resulted in annual savings of $50K
• Coordinated with banking institutions worldwide to prepare Letter of Credit paperwork

Buyer/Purchasing Analyst

Confidential

• Negotiated contracts with our Blanket Order customers
• Provided back up support for Senior Buyer on International Desk
• Supported staff purchasing activities, including contract cost analysis and contract administration
• Responsible for obtaining RFQ with qualified vendors for product purchase
• Coordinated the delivery and shipment of material to affiliates and third parties