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Manager Of Quality Resume

Northville, MichigaN

CAREER SUMMARY

A Director of Global Quality and Warranty operations with an excellent record for continuous improvements, customer satisfaction and cost reductionactivities in the automotive industry. Directed the set up of corporate objectives and global strategy for quality operating systems within multiple manufacturing locations (U.S., Mexico, Japan, China and Europe) in order to meet and exceed customer specific requirements. Expertise in the design and implementation of quality operating systems to improve efficiency. Successfully published three articles on quality improvement. Known for a reputation of outstanding leadershipin problem solving and customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential. (AISIN World Corporation) Plymouth, Michigan 2006 - Present Automotive Advanced Intelligent Chassis Brake andComponent Systems - $ 4 Billion in sales per year

Director ofCorporate Quality& Warranty Divisions (Toyota and U.S. OEM’s)
Responsible for thecorporate direction and strategy forglobal quality& warrantyin theU.S., Mexico, China, Japan, South Africa operations

  • Directedthe re-structuring of the North American quality and warranty operations to improve operating efficiencyand customer satisfaction for all Toyota and U.S. OEM customers accounts
  • Established qualityand warranty divisions operating budget, work instructions, procedures and metrics that improved overall operating efficiencies through the corporations multiple divisions
  • Established the annual corporate quality objectives and provided direction to five manufacturing locations in N.A. ensuring alignment to achieve corporate and customer expectations (2009 resulted in 2.3 PPM YTD)
  • ManagedToyota andU.S. OEMwarranty systems ensuring alignment to achieve or exceed customer expectations in product performance and reliability(U.S. & Japan based designs)
  • Responsible for supporting the design, development and piloting the Toyota SWCS (Supplier warranty Cost Share) program for ADVICS advanced braking components (Warranty Cost Recovery $5.2Mill.)
  • Responsible for managing the Toyota Warranty Enhancement Program, including Toyota’s CQE-LA & CQE-Cinn. Warranty, Engineering and Quality divisions which included quarterly presentations to Toyotas N.A. Executives, V.P. of quality and global purchasing operations (TEMA)
  • Directed the implementationof the Quality Information Management System (QIMS) to improve operating efficiency, reduce cost and toenhance communication between all manufacturing locations and the design teams to promote continuous improvement activities
  • Established and implemented a"Best Practices" forum between five N.A. manufacturing plants and two Asia Pacific plants to promote lessons learned andprevent reoccurrence activities on a global scale
  • Executive representative for the 2009 Toyota Fly-In on Washington D.C. lobbying U.S. Congress for the support of congressional issues such as “Cash-for Clunkers”, Ethanol (E-85) and alternative fuels

Confidential. Canton, Michigan 1998 - 2006
Automotive vehicle power and advanced electronics - $350 Million in Sales per Year

Director of Quality – Warranty & Re-manufacturing Operations Electronics & Instrumentation Business Unit (EIBU) 2003 – 2006

Managed global EIBU quality and warranty operations for U.S. Mexico, Europe, China and Japan.

  • Directed the creation of corporate strategy for the quality operating systems within EIBU that improved quality and production ppm’s 62% for Instrumentation and 67% for Electronics.
  • Directed the implementation of corporate direction and strategy for quality operating systems within multiple global manufacturing locations ensuring alignment to achieve corporate objectives.

Confidential – EIBU

  • Established quality management systems in order to meet corporate compliance requirements for QS/TS-16949, IMDS / ELV, ISO-14000, Quality Cost & PPM performance.
  • Reduced warranty costs by $1M per year by establishing a modified, fully functional warranty return system for GM as well as exceeded customerresponse time and satisfaction.
  • Championed the design and implementation of the Global Quality Reporting System (GQRS) improving operating efficiency by 112%.
  • Managed selection, evaluations, validation and monitored performance of all electronic suppliers for quality concerns for ECN’s, PCN’s, failure analysis reports, 7-S, 8-D and 5-WHY systems.
  • Directed defect free vehicle launch activities for GM Car, Truck and SUV platforms, Daimler Chrysler Car, Minivan platform and Toyota Car, Truck vehicles.
  • Managed the defect free launch for the largest instrumentation program in corporate history for the GMT-900 SUV / Pick Up platform totaling 1.5 million units a year at 9 assembly plants.
Director of Quality, Components Business Unit (COMBU) Connectors and Terminal Division - $800 Million In Sales Per Year 2000 - 2003

Responsible for corporate direction and strategy for quality operating systems within locations in U.S., Mexico, Japan and Europe for all injection molding and terminal stamping operations

  • Established quality processes and structure within the start-up European Component Business Unit in Germany (Kln, Belgium) locations.
  • Established Quality Control Circles (QCC) activity for all North American operations resulting in $7.5M first year savings.
  • Designed and implemented the Global Quality Reporting System (GQRS) that improved real-time global communications for quality related concerns and continuous improvement via the internet.
  • Established the Yazaki School Of Quality for training internal quality engineers that commonized quality standards and root cause analysis processescorporation wide.
Manager of Quality, Components Business Unit (COMBU) Connectors and Terminal Division - $800 Million In Sales Per Year 1998 – 2000

Responsible for corporate direction and strategy for quality operating systems within multiple global manufacturing locations for all injection molding andterminal stamping operations

  • Established quality assurance, operating budget, work instructions and procedures, QCD (Quality, Cost and Delivery) metrics that improved overall qualityand operating efficiencies.
  • Recruited to lead the recovery activities of the El Paso Texas Molding locations Q1 status for Ford Motor Company and exceeded customer expectations by recovering within 10 month time frame.

Confidential – (INFINEON) Northville Michigan 1995 - 1998

Senior Quality Assurance Engineer - Semiconductor Division

Responsible for all quality activities in North and South America (Canada, U.S., Mexico and Brazil)
and as Quality Liaison between Ford, Siemens Automotive and TEMIC Automotive for all Siemens manufacturing plants (front and back end manufacturing plants in Germany, Singapore, Malaysia ).

  • Managed all Discrete-Power, SIPMOS, Microcontrollers, D-RAM and Optoelectronics to OEM customers maintaining customer expectations and satisfaction.

Confidential – (DENSO) - Southfield, Michigan 1993 - 1995
Senior Quality Assurance Engineer

Responsible for conducting all Ford Q1 audits within manufacturing facilities in Japan and U.S.

  • Led quality team for all Toyota Motor Company vehicle platforms, including NUMMI, TMMK, and TMMNA to assure customer requirements were met.

Confidential – (AWTEC) - Plymouth, Michigan 1989 - 1993
Assistant Manager of Quality Control and Electrical Engineering

Assisted in overall company quality control through rigorous quality analysis utilizing TPS.

  • Aided in the research and development of the automatic transmission for the Lexus LS400, and improved operating efficiency in other existing Toyotavehicles.

EDUCATION / TRAINING

Confidential, Troy Michigan, Associates of Applied Science, Electrical Engineering
Confidential Dearborn, Management Development Program MDP III - Certification
Confidential, Ann Arbor Michigan, Bachelor of Business Management - In Process

  • International Business U of M
  • Shainin Manager Top 5 Class
  • Finance Analysis and Managerial Control U of M
  • Shainin Red X / Green Y Mythologies
  • Economics U of M
  • Toyota TPS (Total Production Systems)
  • Lean Manufacturing / Lean Measurable
  • Authored and published three articles on quality improvement – Quality Digest

MEMBERSHIPS / ACTIVITIES

Society of Automotive Engineers, Automotive Electronics Council (AEC)
Senior Member American Society for Quality
Corporate representative for Leadership for Canton Chamber Of Commerce

  • Executive representative for the 2009 Toyota Fly-In on Washington D.C. lobbying U.S. Congress for the support of congressional issues such as “Cash-for Clunkers”, Ethanol (E-85) and alternative fuels

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