SUMMARY:

• Having around 10+ years of IT industry experience in which 5.4 years of experience in Sales force and 5.2 years of experience in Siebel CRM.
• Salesforce Certified in Developer (401), Admin (201), Advanced Admin, Sales Cloud, Service Cloud and Platform Developer I.
• Oracle Siebel 8.0 Certified Core Consultant.
• Extensive experience with analysis, design, development, customizations and integration of CRM applications.
• Proficient in analyzing and translating business requirements to technical requirements and architecture.
• Experience in leading and managing teams and handled multiple roles - Developer, Integration Consultant and Team Lead.
• Executed software projects in business domains such as Telecom, Sales & Service, Marketing, Banking and Healthcare Industries.
• Define Business Process, identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Experience in Salesforce.Com technologies like Apex and Visual Force.
• Extensive experience on automating complex business process using declarative features such as workflows, approval process and dynamic approval process.
• Extensive experience in Administration, Configuration and Implementation of Sales force CRM.
• Extensive experience in Sales forces Integration on REST API and Web services.
• Implementation with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Sharing Rules, Workflows, Approval processes and Outbound/Inbound Messages.
• Experience in Salesforce.com Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visual Force and Apex.
• Experience in Reports and Dashboards.
• Experience in Communities, Social Media and Knowledge Articles.
• Extensive experience in Sales forces Live Chat application.
• Project delivery under stringent timelines and high pressure.
• Effective communication skills and record for coordination between globally located teams.

TECHNICAL SKILLS:

Salesforce Technologies/ Programming Skills: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Java Script, Visual Force Pages, Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Case Management Automation.

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Database: Oracle 8i/9i

Siebel CRM: Siebel Configuration, Open UI and EAI

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server / 2008

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.Functional

• S/W development life cycle methodologies.
• Analysis and understanding of the requirements.
• Requirements definition, functional specifications and gap analysis.
• Implementing projects, end to end testing and user acceptance testing.

PROFESSIONAL SUMMARY:

Confidential, New Jersey

Tech Lead\Onsite Coordinator

Responsibilities:

• Analyzing the requirements by going through documents and proposed the efficient solution.
• Design/Develop the application to support complex and critical client’s business requirements.
• Perform code review to meet the compliance requirements of Client’s and coding standards.
• Performing gap analysis involving in discussions with client functional team.
• Worked on various salesforce.com standard and custom objects like Cases, Contacts, Reports, Dashboards, Live Chat Transcript, Live Chat Sessions, Quick Text, Knowledge, Routing Matrix, Tokens, WFM, and Error Handling.
• Developed Apex Classes, Triggers, Validation rules and Visual force pages to fulfill the business requirements.
• Integrated Sales force with Data power system to issue a onetime token Id for Mutual Authentication through RESTAPI Calls.
• Integrated Sales force with Siebel through SOAP Web service to call Siebel web service through Data power system.
• Experience in Salesforce.Com Configuration using OWD, Profiles, Roles, Permission Sets, Sharing Rules, User Creation, and Page Layouts.
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers.
• Worked with data loader to load data into sales force application.
• Performed IDE and Change Set Deployments across sandboxes.
• Worked on Quick Text to support Agents in Live Chat functionality.
• Worked on Knowledge Articles.
• Worked on Integration between Communities, Social Media and Sales force.

Environment: Apex, Visual Force, JavaScript, objects, HTML, SOQL, SOSL, Data Loader, Workflows, Approvals, Formula fields and Manual Testing.

Confidential, Chicago

Senior Consultant\Onsite Coordinator

Responsibilities:

• Provided the Design Specifications of the Requirements gathered.
• Lead the development efforts from the front and co-ordinate off-shore team.
• Configured and customized Salesforce.com using standard setup tasks as well as Apex coding, Apex Triggers and Visual force pages development and customizations.
• Designed and deployed dynamic workflows, validation rules, Approval Processes for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Worked on OWD, Profiles, Role Hierarchy, Permission Sets and Sharing Rules.
• Created Visual Force pages and components to render data from associated controllers.
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Performed IDE and Change Set Deployments across sandboxes.
• Data Analysis using Reports and Dashboards.

Environment: Apex, Visual Force, JavaScript, objects, HTML, SOQL, SOSL, Data Loader, import wizard, Workflows and Approvals, Formula fields and Manual Testing.

Confidential, Boulder

Team Lead

Responsibilities:

• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Utilize in-depth knowledge of functional and Technical experience in Salesforce Application and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Apply the specific knowledge in relation to the marketing cycle and develop the integration solution with highly efficient interfaces supporting the application in interacting with the third party applications.
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for configuration, operational support, administration and performance of Salesforce Instances.
• Manage the process of implementing improvements and new functionality in SFDC application
• Performed ongoing Salesforce administration tasks like (create users, profiles, roles defining fields, updating layouts, reports, dashboards etc.) and development.
• Involved in creating users, Profiles and Roles and in Securing and Sharing Data.
• Involved in Code development process, created the required objects and extensively used the standard objects.
• Importing Data through Import Wizard, Apex Data Loader.
• Customizing the Objects, Fields and Page layouts based on Client requirements.
• Generating reports and Dashboards according to the client requirements day to day.

Environment: Salesforce (Objects, HTML, SOQL, SOSL, Data Loader, import wizard, Workflows, Formula fields).

Confidential

Senior Developer

Responsibilities:

• Provided design to interface communication with Siebel and third party applications.
• Design integration strategy and framework to be applied at the project level.
• Analyze and design the supporting process for integration like error handling and error management.
• Design workflows, business services and use out of the box Siebel business services to aid in the execution of interfaces.
• Implement Siebel EAI best practices for building the interface and error handling process.

Environment: Siebel 8.1.1 Sales and Oracle 11g

Confidential, Belgium

Senior Developer

Responsibilities:

• Provided the design, build and test the interfaces communication with third party applications.
• Utilize in-depth knowledge of functional and Technical experience in integration with Siebel CRM with industry and business skills to deliver solutions to customer.
• Develop the integration strategy and framework to be applied at the project level.
• Analyze and design the supporting process for integration like error handling and error management.
• Provide high quality design documents, test scripts to support smooth testing of the interfaces.
• Prepare data mapping between entities for inbound and outbound interfaces.
• Create integration objects for Inbound and Outbound interfaces.
• Design and Developed workflows, business services and used out of box Siebel business services to aid in the execution of interfaces.
• Create workflow columns, workflows policy objects, workflow policies, workflow policy conditions, policy groups and Triggers and server components like workflow monitor agents.
• Implement Siebel EAI best practices for building the interface and error handling process.
• Work with Production support team to resolve the high priority issues (critical issues).

Environment: Siebel 8.1.1 (Siebel Sales and Service) and Oracle 11g

Confidential, Alaska

Siebel Developer

Responsibilities:

• Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents.
• Responsible for preparing Technical Design Documents as per Functional Requirements Specifications and participated in Design Reviews.
• Interacting with the functional owners to understand the requirements.
• Responsible for configuration code deliverable for the respective processes.
• Creation and configuration of new and existing object definitions.
• Responsible in designing and creation of workflows.
• Build the technical design document based on functional requirement.

Environment: Siebel 8.0 eCommunications, and Oracle 11g

Confidential, Sanfrancisco, CA

Siebel Developer

Responsibilities:

• Configuration of various objects at User Interface Layer.
• Customization of different screens, Views, and Applets.
• Implemented Drill downs and toggles in applets.
• Designed and configured MVG’s Pick Lists, Joins and Links.
• Configuration of Business Components, Business Objects.
• Authored e-Scripts in Business Components, Applets
• Created Custom Business Service to full fill the Requirement.
• Prepared and executed Test Cases, for Unit and System Testing

Environment: Siebel 7.5.3 Siebel eCommunications, Oracle 8.1.