SUMMARY:

• Over Eleven years of experience in Information Technology in the field of Software Quality Assurance & Testing.
• Over Five years of experience working in various Agile Environments.
• Hands - on Senior QA Analyst/Scrum Master with experience in Information technology in Software testing and test management.
• Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques using Agile Scrum Methodology and Waterfall Methodology.
• Intensive experience in software specification analysis, developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
• Intensive experience in backend testing using SQL.
• Expert in concepts of Relational Database Management Systems, expert in the concepts of Object Oriented Methodology and Object Oriented Languages.
• Experience in Data Migration from Enterprise Data Warehouse to Data Marts.
• Experience in implementing Agile Scrum in Small & large level projects Proficient in writing test cases, test plans, system integration testing, and UAT.
• Experience in defect logging, and verification of fixed bugs.
• Specialist in Test Case coverage like Positive and Negative cases, Out of box Test Case coverage.
• Expert in White/ Black box testing, logging defects as they are found.
• Experience in coordinating production testing strategy.
• Excellent trouble shooting skills and problem solving skills.
• Expert in coordinating different kinds of tasks between various teams.
• Flexible and versatile to adapt to any new environment and work on any project.
• Characteristics: Self-starter, Team player, Goal oriented, Eye to detail, quick learner, Innovative.

TECHNICAL SKILLS:

Test Automation Tools: LoadRunner 9.5, HP QTP 10.2/9.2/8.2, SoapUI, LoadUI.

Test Management tools: Test Director 8.0, Quality Center 9.0/9.2, Star Team, Bugzilla 3.0, IBM Clear Quest 7.1, MKS Client, Rally and Test Rail.

Languages: C, SQL, PL/SQL

Databases: Oracle 8i/9i/10g, DB2.

Database Tools: SQL Developer, Toad, Aqua Data Studio 6.5, DB Visualizer.

Applications: MS-Excel, MS-Word and MS-Access.

Business Intelligence Tools: Oracle Discoverer 10g.

PROFESSIONAL EXPERIENCE:

Confidential, Addison, TX

Scrum Master

Responsibilities:

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.
• Removed impediments by finding the right personnel to remove the impediment.
• Provided all support to the team using a servant leadership style whenever possible.
• Helped team to solve problems rather than provide solutions.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Coached Product Owners in creation and maintenance of Product Backlog.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Took responsibility of delivery and management of the tasks.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Updated Agile tracking systems to provide transparency on product and sprint backlogs.
• Helped UAT stories in case of Product Owner absence.
• Tracked User Story and Task progress in Rally.
• Documented Test Cases and scripts from User Stories.
• Attended Program Increment Planning sessions to plan Milestones and Goals to be achieved during the PI.
• Conducted daily stand up meetings to discuss/Update on daily work progress, Roadblocks etc.
• Worked closely with Product Owners to discuss and examine requirements and gaps.
• Coached Product Owners on Product Backlog Prioritization and Organizing Sprint Backlogs.
• As a part of Production Support team, worked on root cause analysis for various issues.
• Attended Scaled Agile training, necessary for the day to day activities within the organization.
• Worked with scrum teams to discuss and measure team velocity for a particular sprint.
• Coached and mentored junior testers and peers.
• Participated in Test Case review sessions and meetings to minimize the gaps.
• Involved in various phases of product development.
• Successfully coordinated releases with other Scrum Masters in the Organization.

Senior QA Analyst

Responsibilities:

• Reviewed project documentation to document Test Plans and Test Cases.
• Maintained Test Plans and Test cases in HP Quality Center.
• Attended meetings with customers to bridge gaps between requirements and design.
• Executed the documented Test cases in Quality Center and logged the defects using the same application.
• Generated custom reports in Quality Center, to track the testing cycle progress.
• Documented Test Plans to accommodate testing of various applications.
• Performed regression testing of different applications using QTP.
• Was often involved in Load and performance testing of internally developed web applications using Load Runner.
• Queried the DB2 database to prepare test data for User Acceptance Testing.
• Monitored EDI transactions between various systems.
• Maintained Test Plans in the internal Test Team SharePoint website.
• Provided training to the customers on the various applications that were tested.
• Developed Test Plans, Test Cases for various functionality.
• Tested the UI screens for various business processes for specific business roles.
• Actively participated in the Implementation for orders, Billing etc.
• Performed testing on the GUI screens such as Sales Professional, Service Professional and Marketing Professional.
• Used Quality Center to log defects found during testing configuration changes across various UI screens.

Environment: Window 7, DB2, Quality Center 9.5, Load Runner 9.x, QTP 9.5, Mainframe, .Net, Java and SAP CRM 6.0.

Senior QA Analyst

Responsibilities:

• Reviewed specifications and requirements to develop Test Plans and Test Cases.
• Often involved in defining the Lifecycle Approach within Quality Management.
• Developed and executed Test Plans and test cases (unit, functional, integration, regression, and system test plans), test scripts and test scenarios. Worked with business customers, software engineers, QA engineers, and project leads to ensure successful roll out of high-quality applications.
• Held meetings with the business to gather requirements, and converted the gathered requirements to Test Cases.
• Develop test data using MS SQL and Oracle.
• Performed back end testing/Database testing by writing and running SQL queries (both in MS SQL and Oracle). Used PL/SQL and Stored Procedures for the same.
• Often travelled to locations to meet with the business users to help perform UAT.
• Tested the data integrity in the database by reviewing HL7 messages.
• Used the terminal emulator (plugin for QTP) to perform regression tests on the vendor Mainframe application.
• Tracked and reported defects, issues or changes in the requirements and maintained them in Quality Center/Test Director, StarTeam.
• Actively participated in Web/Live meetings and telephonic conferences to resolve issues.
• Played major role in root cause analysis.
• Built MS-Access databases to link tables from the database, to determine the integrity between the same and the results obtained from the Renewals Project.
• Participated in data clean ups whenever there were discrepancies in the source data and the data Warehouse.
• Performed testing on the reports generated from Oracle Developer 10g.
• Validated reports generated for patient activity, Medication history etc. monthly (Crystal Reports).
• Used testing techniques to perform testing on various message triggering applications.
• Performed tests on applications built using Flex and Visual Basic .NET
• Performed automated data driven tests in Soap UI to analyze web services response.

Environment: Windows 98, Windows 2000 Server, Oracle 10g, Oracle Discoverer 10g, Star Team 3.0, HP Quality Center 9.2, QTP 9.5, JCAPS and Flex.

Senior QA Tester

Responsibilities:

• Created Test Cases for the different requirements and executed them manually.
• Uploaded the created test cases to Quality Center, the web based tool used for test execution, defect reporting and follow up.
• Created test cases for system, WIT (Workflow Integration Testing) as well as for regression testing.
• Actively participated in Defect calls to discuss defect updates and issues.
• Attended daily and weekly team status meetings to discuss progress made.
• Efficiently used all the modules of the application like Cadence, Prelude etc.
• Reviewed workflows to document new test cases according to the changes made.
• Reviewed HL7 messages to track the patient information being transmitted between Health Connect and the different Ancillaries.
• Developed test cases for different scenarios from the business as well as the functional requirements.
• Executed SQL queries to retrieve test data.
• Good knowledge in the various modules of the application used for testing Health Connect.
• Communicated efficiently with various developers and testers of the different Ancillaries and systems.

Environment: Windows 98, Mercury Quality Center, Oracle 8i.

Senior QA Tester

Responsibilities:

• This project dealt with health benefits for Medicare members with Kaiser Permanente. After George Bush signed the Medicare Modernization Act in 2003, the health benefits needed to be changed and in sync with the Act. This Act provides the Medicare members with additional benefits like drugs for lesser cost called the Part D drugs.
• Played a pivotal role in the ETS testing team in testing the various functionalities and changes that were being made to the existing coverages and benefits.
• Expert knowledge in systems like the Common Membership, PIMS and Health Connect, which were the main systems involved with testing.
• Created test scripts for system as well as for workflow Integration Testing (WIT) and was very efficient in executing them.
• Developed test cases for different scenarios from the business as well as from the functional requirements.
• Opened defects and uploaded test cases using Mercury Quality Center.
• Verified and validated the RX benefit codes, LIS Effective data in PIMS (Pharmacy Benefit Manager).
• Performed End-End testing from the WIT test scripts developed.
• Involved in documenting test plans using the comprehensive Delivery Process (CDP), a KP developed process.

Environment: Windows 2000, Mercury Quality Center, Mainframe.