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System Analyst  Resume

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Auburn, CA

SUMMARY:

  • To obtain a challenging position in a high quality IT environment where my resourceful experience and academic skills will add value to organizational operations.

QUALIFICATIONS & SKILLS:

  • 6+ years of experience in Enterprise Content Management (ECM), record management, workflow, web management, project management, ECM architect, ECM technical analyst, ECM system analyst and senior administrator roles.
  • Worked on ECM projects throughout their full life cycle including requirement gathering, envisioning a solution, creating a project plan, development with or without resources, deployment, and training.
  • Knowledge of application integration, and ECM tools& Image Services (Ever team, IBM FileNet (P8), etc.).
  • SaaS solutions of ECM project opportunities.
  • 2 years of experience Agile projects, value - driven delivery, team performance, adaptive planning, and SCRUM.
  • Coaching, training, and leadership skill during managing projects and conducting workshop for our team and customers.
  • Proficient in identifying business needs and determining solutions to business problems.
  • Applied Lean Six Sigma to improve performance & quality insurance of organization.
  • Experience in client interfacing activities and defining functionality.
  • Applied IT expertise (SQL, Oracle, Java, Javascript, C++, LINX, VMware, Network, JBoss, Tomcat, Web Sphere and Web Logic deployments).
  • Proficient in MS project, Visio tools during managing projects.
  • Handled presale and technical requests of clients.
  • Developed and implemented data management strategies in support of planning, project management, requirements analysis, system design, rapid prototyping, systems administration, and performance tuning.
  • Performed Pre-sale activities such as RFI’s, RFP’s and product demos.

PROFESSIONAL EXPERIENCE:

Confidential, Auburn, CA

System Analyst

Responsibilities:

  • Contributed in improving functionality and profitability for PBX systems.
  • Creating, maintaining and implementing the source code that makes up the application.
  • Demonstrated strong critical thinking and analytical skills in supporting Private Branch Exchange (PBX) projects and SaaS solutions.
  • Liaised between staff to promote full life cycle development including writing functional requirements and technical requirements, system architecture, software architecture, implementation, and quality assurance.
  • Prioritized and coordinated multiple simultaneous projects to maximize efficiency and achieve critical timelines.
  • Performed extensive research and analysis regarding client goals, objectives, and overall requirements; utilized results to determine future needs.
  • Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
  • Provided customer care and support including complex issues for live customers.
Confidential, Alexandria, VA

Consultant/Business System Analyst

Responsibilities:

  • Applied consulting methods to design and implement ECM system solutions for clients; worked closely with international clients.
  • Analyzed ECM system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill client’s expectations.
  • Developed ECM system specifications after evaluating customer’s nature of work and business volume.
  • Solved clients ECM issues, determined changes, recommended quality software, projected modifications of software, hardware and networking.
  • Provided consultation services for HVS project with Ministry of Transport (MOT) using the IBM FileNet P8 solution. This project worth SR 7M and covered 18 million documents needed to be scanned, classified, indexed, and published.
Confidential

Project Manager/ Business Systems Analyst

Responsibilities:

  • Successfully completed three large-scale projects for major corporate clients (ECM, CTS).
  • Provided project management and System analyzing services for Ever team ECM project with Ministry of Transport (MOT) from August 20006 to 2011 using the Ever team ECM project management methodology. This huge project worth SR 14 M covered MOT head office with 42 departments and 13 branches over KSA. Moreover, this project comprised of analysis, design, development, business process re-engineering & optimization, implementation, and training for ES-DMS, ES-BPM, and ES-Portal modules. Moreover, provided analysis and team leading services for DMS, BPS & Portal in terms of technical consultations and archiving policies since 2006 onwards with different ECM project.
  • Provided business analyzing services for CTS project with MOT from using the ECM project management methodology. This project worth SR 1M covers MOT head office with 42 departments and 13 branches over KSA. Moreover, this project is comprised of analysis, design, development, inbox, outbox, transfer, performance report and integration with DMS and BPM.

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