Summary of Qualifications

• 4 + years of experience implementing, maintaining and using HP Quality Center including the defect, requirements and test lab modules
• 12 years of experience in Software Quality Assurance: 2 + Years as a Manager and 8 years as a Sr/Lead analyst
• Excellent networking and interpersonal skills with faculty, staff, colleagues and clients
• Proficient writing, reading, and critical thinking abilities
• Proven leadership abilities and experience

Education

Master of Science in Sport Management Bachelor of Science in Management Information Systems 

Professional Experience

Senior/Lead Quality Assurance Analyst| June 2010 - Present 
Confidential; Miami, FL

• Manages the day-to-day Testing effort for the Acuity Project
• Created and Managed Testing Timelines
• Writing of the Weekly Executive Summary Report
• Interacting with BA, Developers and User/Testers on testing progress
• Created the Master Test Plan, and its module Test Plans, for the Acuity Project
• Created and Implemented the UAT Test Plan
• Lead a group of 30+ Users/Employees in the UAT process
• Created a Performance/Load Test Plan (Non-Automated)
• Manages all defects via the HP Quality Center Application
• Wrote a QA standards and procedures document for future projects to follow

Senior\\Lead Quality Assurance Analyst| January 2006 – June 2010 
Confidential; Ft. Lauderdale, FL

• Ensure the consistency and maintainability of existing applications by maintaining and enforcing standards/procedures
• Performs liaison duties between users, operations, and programming personnel
• Lead IT staff in production/implementation tasks according to a documented schedule that meets or exceeds customer expectations
• Recommend appropriate quality assurance policy to the Director of Quality Assurance
• Assist Executive Director of Quality Assurance to bring processes and standards to a
• young Quality Assurance group
• Lead a group of four QA analysts
• Coordinate multiple projects while creating and meeting timelines
• Compile reports from analysts into a single report to give to business stakeholders
• HP set of software testing tools
• Evaluate, choose, and then implement the set of testing tools
• These are used to help create test plans, test cases, and track defects
• Collaborate with business clients to review software requirements and make sure the clients’ expectations are met, while advocating for the business in the software development process
• Design and implement matrix to track the progress of projects
• Create detailed test plans and test cases to help test the Kaplan websites and applications, along with their integration with government agencies

Senior Software Quality Assurance Analyst| May 2005 – January 2006

Confidential; Miami, FL

• Wrote the Quality Assurance Plan, as well as the Quality Assurance Project Plan Timelines for the Client Resource Center project, and coordinated all Quality Assurance efforts
• Reviewed Business Requirements for quality and created test cases, both Manual and Automated, to exercise the requirements
• Directed QA resources in the execution of testing activities
• Collaborated with the Project Manager, Business Analysts, and Development teams to improve the product
• Lead the User Acceptance Test Seminars with the business stake holders
• Created virtual user/performance test scripts
• Ran the manual test cases and tracked the results in IBM’s Rational testing products
• Quality Assurance Test Lead for the UAR application. Responsibilities included: Analysis of Requirements Documentation, Creation of Test Plan and Project Plan, and Test Case/Script creation and Execution

Lead Software Quality Assurance Analyst| May 2004 – May 2005 
Confidential; Miami, FL

• Integrations/Life Cycle Test Coordinator MAPS Magellan Project: Developed and wrote test cases for Life Cycle and Integrations testing effort. Worked with the developers and business analysts to extract requirements
• Disaster Recovery MAPS Magellan Project: Worked with the programmers to help identify points of failure in the interfaces and extract information for the use of writing Disaster Recovery test scripts
• ClearQuest Gatekeeper MAPS Magellan Project: Managed the day-to-day flow of defects through the ClearQuest defect tracking system. Provided weekly, daily, and as needed reports on information within ClearQuest
• UAT Testing MAPS Magellan Project: Helped the UAT Test Coordinator in the organizing and writing of test scripts for the UAT cycle of testing
• System Testing MAPS Magellan Project: Reviewed and ran test scripts for System testing and reported on their results to the System Test Coordinator

Quality Assurance Manager| May 2003 – May 2004
Confidential; Miami, FL

Implemented QA process, overall Software Development Process, and general company quality standards to a company that did not have a QA process or department

• Wrote documents that outlined QA process, and needs of QA department based on through analysis
• Evaluated different QA tool sets for implementation
• Worked closely with business analysts and branch managers to extract requirements and begin writing requirements documents for existing software and upcoming projects
• Reviewed current processes and recommended changes where appropriate
• Wrote and developed Business Requirements Documents with clients
• Implemented a Change Control Board

Quality Assurance Manager (promoted from Senior QA)| Jan. 2000-May 2003 
Confidential; Miami Lakes, FL

Managed a team of eight QA resources across multiple concurrent projects Interacted with Project Managers and Technical Lead to help create project plans using Microsoft Project Reviewed and communicated all test data requirements to ensure that the testing environment is suitable for testing

• Helped create Quality, as a whole, within the organization

Wrote and implemented Quality Assurance Plans

• Wrote and executed Black and White Box tests, using both Manual and Automated methods, with Rational’s Robot and Manual Test
• Implemented bug tracking tool and testing standards (Rational ClearQuest)
• Implemented Rational’s Test Manager to help create, revise and maintain QA Projects

Confidential| Jan.2000-June 2000

• Wrote and executed test plans and procedures for a Client-Server, Air/Sea Ticketing system

Used the testing tool QA Run to create and execute regression test scripts

Quality Assurance Analyst; Lead Automated Tester| June 1998–Jan. 2000 
Confidential.; Miami, FL

Wrote and executed test plans and procedures for a Client-Server, Client Portfolio tracking system

• Used Rational testing tool, SQA Robot, to create and execute regression test scripts