SUMMARY:

• Providing high quality technical services to government and corporate customers for 25+ yearsApply skills as systems integrator, project manager and business partner adept at leveraging state - of-the-art technology to craft solutions that boost process performance and meet evolving business needs.
• Bring proven talents in all aspects of IT management with superior analytical, problem solving and communications skills critical to delivering outstanding customer support.
• I’m recognized for bringing added value to technical services, team leading, reducing IT expenses and meeting critical project deadlines on time. Conducted JAD sessions, participated in User Acceptance Testing (UAT) and experienced with Software Development Lifecycle (SDLC). Currently holds Public Trust.

TECHNICAL SKILLS:

Languages: HTML, VBA for MS Excel & MS Access, Visual Basic, XML

Platforms / OS: Cisco, Fedora, PC Hardware, Mac OS, MS-DOS, RedHat, SGI IRIX & Origin, SUN Servers & Solaris, UNIX, SuSE LINUX, Windows 3.0 through 10, Server 2008R2

Databases: FoxPro, MS Access 2013, Oracle, Primavera P3, SQL, Visualizer, WebFOCUS

Tools: Adobe Acrobat Pro, BMC Atrium CMDB, BMC Remedy 4x-7x, Borland StarTeam, Clearcase, CorelDraw, DDTS, Deltek Time and Expense, Costpoint, EDGE, Frontrange ITSM, HP AET, Legato, Microstation CADD, MS Office Suite 2010 Ultimate (Excel, Powerpoint, Project, Outlook, Sharepoint, Visio, Word), Omnipage Pro, PageMaker, Rational Rose, SAP, ServiceNow, SourceSafe, Symantec Suites, TeamTrack, Tivoli, Veritas, VMWare, WebTrends, many others

Networking: LAN, Microsoft Networks, Storage Area Networks (SAN), TCP / IP, Business Businsess Analsys and Metrics, Federal FAR, Wide-range Accounting, MPM, Peachtree/SAGE, Procurement, Quickbooks, IT Trainer

PROFESSIONAL EXPERIENCE:

Confidential,Reston, VA

CMDB Data Quality Manager

Responsibilities:

• For the Client Freddie Mac, performs Data Analysis in the CMDB for Infrastructure Hardware and Applications.
• Following a recent conversion from Remedy to ServiceNow, provides ongoing resolutions for Orphan Servers and Applications plus responsibilities including gap analysis, data cleanup, creating and correcting Application to Server Relationships across Environments and more.
• Other roles include resolving Down Directory results from Tripwire and providing Data Quality Analysis for ad hoc and KPI Metrics.Additionally, is participating with the Quarterly Application Certification Requirements for confirming Appli-cation Code and Data Directories by the Supported By and SME personnel.

Confidential,Vienna,VA

Quality Assurance Manager, Key Contract Named Manager

• Manage quality assurance activities, including the Quality Analyst Group responsible for maintenance of the DOE Contract quality deliverables and for internal assessment process, and implementations to improve the integration of industry standards.
• Recommend approaches to improve management systems to support a large Federal Client. Provide approvals for Monthly Deliverable Audits and associated reporting to the Department of Energy Customer. Has oversight and responsibilities for the production and analysis of SLA performance and KPIs. Leads in mitigation of SLA issues and recommends improvements while interacting with the customer.
• Actively provides monitoring and reporting of performance metrics for service level management generated by ServiceNow and Cisco CSQ.Recommends process improvements where recognized throughout the organization and supports PMO with strategic insights into potential efficiency gains.
• Develop and administer Access databases and Excel systems with several benefits. Provide guidance, insight and ideas in support of others performing business analysis for the Service Desk and Operations exceeding 10,000 customers as part of the PMO.

Confidential,Chantilly,VA

Senior Business Systems Analyst/Quality Assurance Manager

• Provide superior data management solutions with broad IT understanding, creating and managing the methods for tracking and reporting the monthly SLA/KPI Performance Metrics for the Securities and Exchange Commission.
• Develop and administer Access databases and Excel systems for determining and collaborating with supporting team members to submit the half-year Award Fee results. This includes identifying sources of data, report development, monitoring, reporting, providing and guiding process improvement and any business analysis and trusted negotiation with the customer to create accuracy. Provides numerous ad hoc analyses related to all Service Desk performance supporting 5600 Desktop customers and Server services.
• Transitions easily between groups and departments to coordinate and review deliverables, while improving effectiveness and enhancing processes for greater efficiency and performance. Excellent at anticipating needs and preparing results for management to increase understanding of real-time metrics.

Confidential,Herndon,VA

Internal Consultant

• Partnered with Program Management Office (PMO) to meet Capacity Management, Configuration Management, and Quality Management targets during Treasury Web Application Interface (TWAI) program for Federal Reserve customer. Contributed to the ISO20000 Certification.
• Worked directly with Quality Management team to devise process improvements that saved customers time and slashed IT costs. SLA improvements eliminated monthly SLA penalties and cut semi-annual cost in excess of $50,000 per period.
• Streamlined capacity management server reporting processes, and enhanced Excel reporting; improvements directly increased data accuracy in reporting results.
• Met deadlines consistently throughout two-year telecommuting role.
• Reporting of CMDB, Incident Management and some Change Management were performed within Remedy AR and BMC Atrium.
• For the HUD customer produced White Paper research technical documents, POA&M project management role for completing security scans and produced process improvements.

Confidential,MD

Systems Engineer

• Did UAT (User Acceptance Testing) and created Excel-based system that automated ECS contract procurement end-to-end, converted Excel process into Access version, and seamlessly integrated system into existing environment; platform provided greater protection against procurement errors and captured $1M+ in savings.
• Performed requirements gathering and requirement analysis for the clients after interacting with them.
• Utilized Remedy AR for Service Requests, CMDB and Incident Management.
• Played integral role on proposal team that delivered re-engineered design and cost forecast for final 3.5 years of contract; recommended equipment selections, and automated proposal design system to easily manage procurement variations. Total ROM value of possible options of $220M.
• As Procurement Engineer, produced and processed change requests through the Change Board (CAB) and ensured timely delivery of just-in-time procurements; deftly matched quotes to requirements, approved purchase orders in excess of $130M, and monitored and audited procurements to control costs. Built a combination of complex formulas in Excel/Visual Basic for reporting Development Team’s weekly code completion cycle.
• Hand-picked by senior management to serve as Project Schedule Administrator and master-level scheduler for entire ECS project; leveraged Primavera P3 implementation to design and easily manage complex program schedule structure.

Software Specialist

Confidential,Gaithersburg,MD

• Administered Windows / Novell / DecNET network, developed client / server applications, performed system migrations, and provided technical support to CADD designers and software developers. Delivered more than 1,000 hours of software operations training while performing as the primary and lead software support analyst on the helpdesk.
• Automated engineering project solutions and report production processes, reducing manual requirements and generating annual savings of $20,000.
• Demonstrated deep level of Microsoft OS and applications skills, earning appointment as Corporate Microsoft Premier Support contact. Instituted workflow processes with Visio, participated with the creation of document management with Documentum.