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Quality Control Analyst Resume

Newark, DE

Objective: Seeking a challenging position to utilize my skills and qualifications with an opportunity for further training and career advancement.

Confidential, Newark, DE

Quality Control Analyst 1992 to 2008
Monitored and analyzed credit card applications, reported errors and concerns
Researched and developed innovative ways to improve quality control
made recommendations based on findings of special projects, while meeting deadlines
participated in team meetings, and suggested many ideals to improve team work
completed weekly and monthly reports

Fraud Support Technician
Monitored and reviewed electronic accounts and transaction data for possible fraud
Investigated and resolved irregular transaction reported by cardholders
Reviewed credit card applications for initial and increased credit lines
Kept detailed records of suspicious activities and analyzed trends then communicated them to management and local authorities

Verifying Clerk
Entered, updated and verified applications on the FDR system in the credit department
provided strong customer service with national and international customers

Image Clerk
Opened, sorted and scanned mail
Organized files
Prepared application by capturing the image utilizing Kodak scanning system for the company and outside vendor
Indexed (PC Coding) for back end items

Confidential, Claymont, DE
Office Manager 3/2005 to 11/2005
Managed office operations of facility
Maintained account balances
Completed daily, weekly, and monthly reports for client transactions
Handled client inquiries regarding the financial status of their account
Made cash and credit card transactions and made deposits to the


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