OBJECTIVE:

• High - Performance Video Conferencing Specialist with 14 + progressive year’ s experience in Audio/Video is seeking a position that best uses my advance Audio/Video knowledge, Project Management, organizational, leadership, team building and communication skills with knowledge of integration, migration and testing techniques.
• Excellent with problem-solving and solid technical knowledge.

TECHNICAL SKILLS:

• Microsoft Office
• Vendor Specific Software
• Polycom
• Tandberg
• Lifesize
• VBRICK
• Visio
• Sonexis Webconferencing

PROFESSIONAL EXPERIENCE

Confidential

Senior Video Engineer /PM

• PM for assigned ITSR’s - IT Service request
• Write up SOW’s with Visio drawing.
• Send SOW to requestor for approval
• Send SOW’s out to local Vendor’s for Market Research (MR)
• Send Rough Order Merchandise (ROM) to Project Coordinator
• Work with Project Coordinator to schedule delivery & installation.
• Work with installers to test & configure VTC system.
• Evaluate and tests video networking technologies to establish baseline strategies for potential and concurrent use.
• Provide extensive troubleshooting, configuration, and testing of videoconferencing audiovisual equipment.
• Coordinate with customer on scheduling and monitoring point-to-point, multipoint and ad-hoc video conferences over IP and ISDN.
• Provide when asked training and scheduling to technical staff members and customers for voice and video teleconferencing support
• Manage/Operate MCU RMX & CMA (MGC’s).
• Perform pre-conference testing/set-up for video conferences.
• Network troubleshooting for remote & local VTC Systems.
• Configured and program all remote & local Polycom systems.
• Install & configure RMX
• Configure & test new installs
• Updated VTC database

Confidential

Sales Engineer

• Direct customer interface for business development and sales engineering.
• Maintain full responsibility for the creation of the initial RFP, to include detailed cost analysis, develop project scopes, Statements of Work, Proposals, in a timely manner, for medium and large scale government projects.
• Evaluate the latest in videoconferencing/media technology for integration (Research and Development).
• Conduct site surveys for small or medium rooms
• Analyze customer requirements and make recommendations for audio & video components & system integration for future enhancements.
• Follow-up with leads from tradeshows.

Confidential

VTC Specialist/Bridge Operator

• Provided VTC support for the National Guard Bureau; scheduled & facilitated video conferences.
• MCU Operator - per-testing before video conferences, roll-calls & troubleshooting.
• Provided daily support by communicating with National Guard executives and other contractors to coordinate VTC’s to include, scheduling editing, and accepting reservation for MCU VTC’s.
• Provided technical support & operational guidance and directions to remote locations within the NG to help them troubleshoot connectivity problems to minimize conference interruptions.
• Configured & programed all Polycom & Tandberg systems.
• Scheduled Defense Video Systems-Global (DVSG) calls using the VTC Scheduling system for worldwide mission critical secure/non-secure video conferencing, including bridging and supporting VTC calls IP, ISDN, using H.320 and H.323 protocols as needed through configuration management of classified/unclassified network bridge.

Confidential

VTC Specialist/Bridge Operator

• Provided VTC support for the National Guard Bureau.
• MCU Operator - pre-testing before video conferences, roll-calls & troubleshooting.
• Provided daily support by communicating with National Guard executives and other contractors to coordinate VTC’s to include, scheduling editing, and accepting reservation for MCU VTC’s.
• Provided technical support & operational guidance and directions to remote locations within the NG to help them troubleshoot connectivity problems to minimize conference interruptions.
• Configured & programed all Polycom & Tandberg systems.
• Evaluated the latest in videoconferencing/media technology for integration (Research and development).
• Assisted the client with solving complex network solutions involving both ATM and IP integration.
• Scheduled Defense Video Systems-Global (DVSG) calls using the VTC Scheduling system for worldwide mission critical secure/non-secure video conferencing, including bridging and supporting VTC calls IP, ISDN, using H.320 and H.323 protocols as needed through configuration management of classified/unclassified network bridge.
• Operated & facilitated DVSG conference room.
• Monthly maintenance of rekeying crypto key.

Confidential

VTC scheduler/Room Facilitator

• Provided VTC scheduling support to DoD Health Affairs
• Scheduled on Accord bridges & Ezenia’s
• End points - Picture Tel & Polycom.
• Scheduled conference rooms
• Assisted customers with setting up computers and presentations for VTC’s
• Facilitated presentation

Confidential

Administrative Assistant

• Supported an office of 125 staff, including executives
• Answered phones
• Prepared expense reports and time reports
• Made travel arrangements
• Conducted training
• Maintained inventory
• Scheduled conference room