Tech Analyst (contract) Resume
Warren, MI
SUMMARY:
- PMBOK PowerPoint Excel Project SharePoint Service Now Active Directory
- OneNote Visio Citrix PeopleSoft Request Center Novell Project + Certification
TECHNICAL SKILLS:
- Excellent Computer Skills
- Excellent Oral & Written Communication Skills
- Effective Team Leader / Positive Team Player
- Innovative / Take Initiative
- Results Oriented / Highly Motivated
- Receptive / Adaptable to Change
- Strong Customer Background
- Manage Multiple Priorities in a Fast - Pace Environment
PROFESSIONAL EXPERIENCE:
Tech Analyst (Contract)
Confidential, Warren, MI
Responsibilities:
- Body Engineering ECT Lead for Fascias, Chrome, Exterior Moldings, and Functional Black Plastics
- Maintain and update peer review templates and engineering best practices
- Coordinate and schedule component specific peer reviews to meet program timing requirements
- Site Administrator for Exterior Trim SharePoint site
- Support engineers with the preparation and storage of documentation
- Support special assignments as required
- Track completion of DFMEAs
- Create tracking spreadsheets in Excel for peer review completion and cost savings ideas
- Create charts, graphs, and tables in Excel with data to present to management
Technology: Outlook, Excel, SharePoint, PowerPoint, OneNote, Project
Business Analyst (Contract)
Confidential, Auburn Hills, MI
Responsibilities:
- Update process documentation for auditing purposes in Word
- Create swim lane process diagrams in Visio
- Track security alerts in Excel and OneNote
- Facilitate and lead project status meetings
- Facilitate and lead information gathering meetings
- Provide status reports to upper management
- Update tracking spreadsheets in Excel and upload to departments SharePoint site
- Provide direction to project team members
Technology: Outlook, SharePoint, Word, ChangePoint, Visio, Excel, OneNote, PowerPoint
Customer Solution Service Analyst (Contract)
Confidential, Allen Park, MI
Responsibilities:
- Submit IT requests for Europe and North America to functional teams through Request Center
- Facilitate requirements gathering meetings
- Monitor and manage small IT projects through Request Center
- Communicate project status to customers through Request Center and Outlook
- Update process documentation as changes occurred
- Upload process documentation to departments SharePoint site
- Train new employees on current processes and procedures
Technology: Request Center, Outlook, Excel, SharePoint, Word
Incident Manager (Contract)
Confidential, Detroit, MI
Responsibilities:
- Facilitate Incident Management conference calls
- Routed tickets though a call routing software called ServiceNow
Technology: ServiceNow
Business Readiness Coordinator (Contract)
Confidential, Detroit, MI
Responsibilities:
- Create meeting minutes and agendas within Word and upload to SharePoint
- Create sales presentations within PowerPoint
- Create communication tracking spreadsheets within Excel
Technology: Word, PowerPoint, Excel, SharePoint, Visio, Project, and Outlook
Project Coordinator
Confidential, Auburn Hills, MI
Responsibilities:
- Review Technical Statements of Work for Professional Services to ensure requirements are accurate
- Manage shared mailboxes within Microsoft Outlook for Engineering, Sales Support, and Project Manager/Account Executives to inform staff of project launch assignments
- Manage projects/opportunities within ChangePoint to review and track Statements of Work
- Create templates within Microsoft Word and sales tickets within eSP; assign Project Managers to projects with eSP
- Manage the engineering schedule that is updated from eSP within Excel
- Coordinate and dispatch engineers to projects from eSP and Outlook
- Setup and schedule conference calls through WebEx
- Help Account Executives with scheduling engineers to assist their customers
- Ran the resource status call every Friday to update management on project status
- Select by management to help train our Subject Matter Experts on the use of ChangePoint
- Review Work Break Down Structures within Excel for accuracy with formulas
- Attend calls regarding RFP qualifications
Technology: Word, SharePoint, Excel, ChangePoint, eSP, and Outlook
Service Desk Analyst
Confidential, Auburn Hills, MI
Responsibilities:
- Provide Service Desk Support to seven Health Ministries, managing 70 helpdesk calls a day
- Reset passwords and assisted users with technical issues
- Route tickets though a call routing software called ServiceNow
- Manage and lead the knowledge articles clean up team project
Technology: ServiceNow, Outlook, PeopleSoft, Novell, Citrix, and Active Directory
Accounting Associate
Confidential, Troy, MI
Responsibilities:
- Manage a fleet of 1,500 vehicles with license plate renewals, heavy weight permits, gas cards, and maintenance and mileage reports
- Return merchandise inventory control and setup new vendors within SHIMS
- Maintain Certificates of Insurance
- Manage account write-offs from customers’ accounts within SHIMS
Technology: SHIMS, Outlook, Word, and Excel