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Tech Analyst (contract) Resume

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Warren, MI

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SUMMARY:

  • PMBOK PowerPoint Excel Project SharePoint Service Now Active Directory
  • OneNote Visio Citrix PeopleSoft Request Center Novell Project + Certification

TECHNICAL SKILLS:

  • Excellent Computer Skills
  • Excellent Oral & Written Communication Skills
  • Effective Team Leader / Positive Team Player
  • Innovative / Take Initiative
  • Results Oriented / Highly Motivated
  • Receptive / Adaptable to Change
  • Strong Customer Background
  • Manage Multiple Priorities in a Fast - Pace Environment

PROFESSIONAL EXPERIENCE:

Tech Analyst (Contract)

Confidential, Warren, MI

Responsibilities:

  • Body Engineering ECT Lead for Fascias, Chrome, Exterior Moldings, and Functional Black Plastics
  • Maintain and update peer review templates and engineering best practices
  • Coordinate and schedule component specific peer reviews to meet program timing requirements
  • Site Administrator for Exterior Trim SharePoint site
  • Support engineers with the preparation and storage of documentation
  • Support special assignments as required
  • Track completion of DFMEAs
  • Create tracking spreadsheets in Excel for peer review completion and cost savings ideas
  • Create charts, graphs, and tables in Excel with data to present to management

Technology: Outlook, Excel, SharePoint, PowerPoint, OneNote, Project

Business Analyst (Contract)

Confidential, Auburn Hills, MI

Responsibilities:

  • Update process documentation for auditing purposes in Word
  • Create swim lane process diagrams in Visio
  • Track security alerts in Excel and OneNote
  • Facilitate and lead project status meetings
  • Facilitate and lead information gathering meetings
  • Provide status reports to upper management
  • Update tracking spreadsheets in Excel and upload to departments SharePoint site
  • Provide direction to project team members

Technology: Outlook, SharePoint, Word, ChangePoint, Visio, Excel, OneNote, PowerPoint

Customer Solution Service Analyst (Contract)

Confidential, Allen Park, MI

Responsibilities:

  • Submit IT requests for Europe and North America to functional teams through Request Center
  • Facilitate requirements gathering meetings
  • Monitor and manage small IT projects through Request Center
  • Communicate project status to customers through Request Center and Outlook
  • Update process documentation as changes occurred
  • Upload process documentation to departments SharePoint site
  • Train new employees on current processes and procedures

Technology: Request Center, Outlook, Excel, SharePoint, Word

Incident Manager (Contract)

Confidential, Detroit, MI

Responsibilities:

  • Facilitate Incident Management conference calls
  • Routed tickets though a call routing software called ServiceNow

Technology: ServiceNow

Business Readiness Coordinator (Contract)

Confidential, Detroit, MI

Responsibilities:

  • Create meeting minutes and agendas within Word and upload to SharePoint
  • Create sales presentations within PowerPoint
  • Create communication tracking spreadsheets within Excel

Technology: Word, PowerPoint, Excel, SharePoint, Visio, Project, and Outlook

Project Coordinator

Confidential, Auburn Hills, MI

Responsibilities:

  • Review Technical Statements of Work for Professional Services to ensure requirements are accurate
  • Manage shared mailboxes within Microsoft Outlook for Engineering, Sales Support, and Project Manager/Account Executives to inform staff of project launch assignments
  • Manage projects/opportunities within ChangePoint to review and track Statements of Work
  • Create templates within Microsoft Word and sales tickets within eSP; assign Project Managers to projects with eSP
  • Manage the engineering schedule that is updated from eSP within Excel
  • Coordinate and dispatch engineers to projects from eSP and Outlook
  • Setup and schedule conference calls through WebEx
  • Help Account Executives with scheduling engineers to assist their customers
  • Ran the resource status call every Friday to update management on project status
  • Select by management to help train our Subject Matter Experts on the use of ChangePoint
  • Review Work Break Down Structures within Excel for accuracy with formulas
  • Attend calls regarding RFP qualifications

Technology: Word, SharePoint, Excel, ChangePoint, eSP, and Outlook

Service Desk Analyst

Confidential, Auburn Hills, MI

Responsibilities:

  • Provide Service Desk Support to seven Health Ministries, managing 70 helpdesk calls a day
  • Reset passwords and assisted users with technical issues
  • Route tickets though a call routing software called ServiceNow
  • Manage and lead the knowledge articles clean up team project

Technology: ServiceNow, Outlook, PeopleSoft, Novell, Citrix, and Active Directory

Accounting Associate

Confidential, Troy, MI

Responsibilities:

  • Manage a fleet of 1,500 vehicles with license plate renewals, heavy weight permits, gas cards, and maintenance and mileage reports
  • Return merchandise inventory control and setup new vendors within SHIMS
  • Maintain Certificates of Insurance
  • Manage account write-offs from customers’ accounts within SHIMS

Technology: SHIMS, Outlook, Word, and Excel

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