SUMMARY:

• PMBOK PowerPoint Excel Project SharePoint Service Now Active Directory
• OneNote Visio Citrix PeopleSoft Request Center Novell Project + Certification

TECHNICAL SKILLS:

• Excellent Computer Skills
• Excellent Oral & Written Communication Skills
• Effective Team Leader / Positive Team Player
• Innovative / Take Initiative
• Results Oriented / Highly Motivated
• Receptive / Adaptable to Change
• Strong Customer Background
• Manage Multiple Priorities in a Fast - Pace Environment

PROFESSIONAL EXPERIENCE:

Tech Analyst (Contract)

Confidential, Warren, MI

Responsibilities:

• Body Engineering ECT Lead for Fascias, Chrome, Exterior Moldings, and Functional Black Plastics
• Maintain and update peer review templates and engineering best practices
• Coordinate and schedule component specific peer reviews to meet program timing requirements
• Site Administrator for Exterior Trim SharePoint site
• Support engineers with the preparation and storage of documentation
• Support special assignments as required
• Track completion of DFMEAs
• Create tracking spreadsheets in Excel for peer review completion and cost savings ideas
• Create charts, graphs, and tables in Excel with data to present to management

Technology: Outlook, Excel, SharePoint, PowerPoint, OneNote, Project

Business Analyst (Contract)

Confidential, Auburn Hills, MI

Responsibilities:

• Update process documentation for auditing purposes in Word
• Create swim lane process diagrams in Visio
• Track security alerts in Excel and OneNote
• Facilitate and lead project status meetings
• Facilitate and lead information gathering meetings
• Provide status reports to upper management
• Update tracking spreadsheets in Excel and upload to departments SharePoint site
• Provide direction to project team members

Technology: Outlook, SharePoint, Word, ChangePoint, Visio, Excel, OneNote, PowerPoint

Customer Solution Service Analyst (Contract)

Confidential, Allen Park, MI

Responsibilities:

• Submit IT requests for Europe and North America to functional teams through Request Center
• Facilitate requirements gathering meetings
• Monitor and manage small IT projects through Request Center
• Communicate project status to customers through Request Center and Outlook
• Update process documentation as changes occurred
• Upload process documentation to departments SharePoint site
• Train new employees on current processes and procedures

Technology: Request Center, Outlook, Excel, SharePoint, Word

Incident Manager (Contract)

Confidential, Detroit, MI

Responsibilities:

• Facilitate Incident Management conference calls
• Routed tickets though a call routing software called ServiceNow

Technology: ServiceNow

Business Readiness Coordinator (Contract)

Confidential, Detroit, MI

Responsibilities:

• Create meeting minutes and agendas within Word and upload to SharePoint
• Create sales presentations within PowerPoint
• Create communication tracking spreadsheets within Excel

Technology: Word, PowerPoint, Excel, SharePoint, Visio, Project, and Outlook

Project Coordinator

Confidential, Auburn Hills, MI

Responsibilities:

• Review Technical Statements of Work for Professional Services to ensure requirements are accurate
• Manage shared mailboxes within Microsoft Outlook for Engineering, Sales Support, and Project Manager/Account Executives to inform staff of project launch assignments
• Manage projects/opportunities within ChangePoint to review and track Statements of Work
• Create templates within Microsoft Word and sales tickets within eSP; assign Project Managers to projects with eSP
• Manage the engineering schedule that is updated from eSP within Excel
• Coordinate and dispatch engineers to projects from eSP and Outlook
• Setup and schedule conference calls through WebEx
• Help Account Executives with scheduling engineers to assist their customers
• Ran the resource status call every Friday to update management on project status
• Select by management to help train our Subject Matter Experts on the use of ChangePoint
• Review Work Break Down Structures within Excel for accuracy with formulas
• Attend calls regarding RFP qualifications

Technology: Word, SharePoint, Excel, ChangePoint, eSP, and Outlook

Service Desk Analyst

Confidential, Auburn Hills, MI

Responsibilities:

• Provide Service Desk Support to seven Health Ministries, managing 70 helpdesk calls a day
• Reset passwords and assisted users with technical issues
• Route tickets though a call routing software called ServiceNow
• Manage and lead the knowledge articles clean up team project

Technology: ServiceNow, Outlook, PeopleSoft, Novell, Citrix, and Active Directory

Accounting Associate

Confidential, Troy, MI

Responsibilities:

• Manage a fleet of 1,500 vehicles with license plate renewals, heavy weight permits, gas cards, and maintenance and mileage reports
• Return merchandise inventory control and setup new vendors within SHIMS
• Maintain Certificates of Insurance
• Manage account write-offs from customers’ accounts within SHIMS

Technology: SHIMS, Outlook, Word, and Excel