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Quality Assurance Technician Resume

Atlanta, GA

Career Statement

6+ years of valuable experience working both supervised and unsupervised in fast paced environments, team environments, and with professionals of all levels. Keen knowledge of administration including: excellent verbal and written communication, detail-orientation, organization, data entry, confidentiality, and ability to multi-task.

Technical Skills

Operating Systems:Windows 7, XP, and Vista
Software:MS Office (Microsoft Word, Excel, PowerPoint), Microsoft Outlook, and QuickBooks

Education

Bachelor of Business Administration
Confidential Atlanta, GA

  • Concentration:Accounting
  • GPA:3.01

Income Tax Course
Confidential Atlanta, GA

Experience

Tax Associate
Confidential East Point, GA

  • Delivered a world class service experience that inspired loyalty while exceeding client expectations
  • Validated data input and set client expectations
  • Answered client queries and advised clients regarding credits, deductions, and future investment strategies and procedures to minimize underpayment penalties and interest
  • Communicated effectively and efficiently in a fast-paced environment
  • Utilized skills and expertise to complete tax returns
  • Utilized tax handbooks and outside resources such as federal, state, local, and corporate statue and services for accuracy and client satisfaction
  • Collected necessary fees and submitted fees with proper documentation
  • Mediated with government officials on behalf of taxpayers while maintaining confidentiality
  • Received "Rising Star" award for excellent customer service

Quality Assurance Technician
Confidential Atlanta, GA

  • Developed and implemented quality assurance standards, processes, and controls
  • Ensured proper product distribution and inventory control
  • Examined and inspected containers, and products to ensure that packing specifications are met
  • Ensured that goods were dispatched on time in a fast-paced warehouse environment
  • Received “Most Productive Employee” award

Office Manager/Bookkeeper
ConfidentialAtlanta, GA

  • Provided administrative support to management by filing documents, scheduling appointments, and answering telephone
  • Managed mailing of newsletters, mailings, etc.
  • Opened, sorted, and distributed incoming correspondence, including faxes and e-mail
  • Kept accurate membership records utilizing propriety software
  • Posted accounting data by computer data entry in a financial consolidation software
  • Prepared bank account deposit documents and confirmed deposit totals
  • Followed through on timely and accurate annual financial reporting activities
  • Received “Making the Difference” award for demonstrating the values that were key to the success of the company

Operations Associate
ConfidentialMarietta, GA

  • Assisted the sales managers in day to day operations including assisting customers
  • Performed a myriad of quality control tests to ensure proper inventory control
  • Completed work orders and customer satisfaction in a high paced sales/service environment
  • Advised customers on the care of their cars and value of maintaining their vehicles
  • Verified receipt of new vehicles delivered to the dealership
  • Received “Acura Precision Team” award for world class customer service

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