Associate Engineer - Software Test Resume Englewood, CO - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Associate Engineer - Software Test

Responsibilities:

Validate and communicate defects to engineers in an agile environment.
Perform testing on both mobile and stationary units including Android and iOS phones, Laptops, and Set-Top-Boxes.
Perform testing on VOD, Sling TV, YouTube, and Netflix.
Document test reports within JIRA, Bugzilla, Catena, and Mantis.
Create test cases and procedures to help improve software testing processes.
Assign Tasks to technicians and review test results for validity and accuracy.
Train and assist team members on test execution.

Confidential Englewood, CO

Technical Support Rep. Tier

Responsibilities:

Resolved customer network related issues including modems, email, IP addresses, and Domain.
Documented all problems and solutions on a call by call basis.
Held calls at minimal duration and professional under company regulations.
Scheduled on-site technicians accordingly to customer content.
Assisted team members on resolving customer issues.

Confidential, Littleton, CO

Assistant Warehouse Manager

Responsibilities:

Entered data into a computer database for the purpose of receiving, fulfilling, and shipping orders.
Educated customers on various products and assisted customers in locating those products.
Ensured all demos were properly displayed and functioning a 100%.