Software QA Manager

SUMMARY:

Accomplished and result-driven Quality Assurance management professional with over 15 years experience in quality assurance, design verification and system design in the software industry. Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity. Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications in the international geographically dispersed company. Expertise in testing of design tools, with familiarity in multiple programming languages. Able to train, lead and motivate effective cross functional teams. Experienced in the integration and testing of third party software. Excellent personal and communication skills.

TECHNICAL SKILLS:

Operating Systems: Unix/Solaris/HP-UX/IBM-AX, Windows NT/95/98/2000/XP/Vista/7, Linux Red Hat
Languages: C/C++, Perl, Shell Script, Python, SQL, PL/SQL, XML, WSDL, JavaScript, JSP, Java
Software: Oracle Tools: SQL*Plus, SQL*Net, Navigator, Developer 2000/6, EDI, BRIO Enterprise,
Microsoft Project 2000, SOAP, CVS, SVN, HP Quality Center, SOAP UI, SAP,
Clear Quest, Clear Case, ER Studio 5, UDDI, Oracle CRM, VMWare, SCRUM, J2EE
Databases: Oracle 7/8i/9i/10g/11i, Microsoft SQL Server 2000/2005, My SQL 5.5, Diamond 725
Automation Tools: Segue Silk 5.0.2, WinRunner 6.0/7.0/7.5/7.6, Xrunner 6.0, LoadRunner 6.0/9.0, QTP, Selenium RC

EDUCATION:

Masters of Science in Electrical Engineering

PROFESSIONAL EXPERIENCE:

Confidential,08/10 – current Senior Software QA Manager

Responsibilities:
Manage day-to-day activities of 3 offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items on sears.com web site.
Implemented framework for automation testing using Selenium RC with Junit4, Xpath, Ant, Subversion and Jenkins; automated release acceptance and regression sets of test cases for SPIN application used to create new items.
Work with the Executive Staff and various teams throughout Sears.com to provide a clear vision and facilitate the execution of a results-driven Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth.
Works collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
Own and create documentation that communicates the standards and procedures of a large QA Team.
Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
Plan, develop, and implement the research of new or improved testing methods, processes, tools, and systems.
Analyze software defects; conduct weekly bug triage meetings with development and product management.
Building a high performance QA team by hiring, training, coaching and mentoring QA engineers.

Environment: Windows 7, Linux 2.6.32, Shell scripts, Java, Toad for MySQL, MySQL Server 5.5, Apache Solr, Junit4, Quality Center 9.0, Apache, Tomcat, Jira, Wiki, SVN, XML, XSD, Jenkins, Hudson, Ant, Test NG, Web driver, Selenium RC.

Confidential,01/10 – 07/10 Software QA Manager - contract

Responsibilities:
Managed team of 7 QA engineers participated in the incremental development and testing of the Enterprise Data Warehouse projects related with Wachovia and Wells Fargo merge.
Conducted technical interviews and hired 5 QA engineers for Data Warehouse migration project.
Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis, system testing, and auditable documentation of results.
Led the QA Team in developing test strategies and plans bases on analysis of requirements and design documents.
Executed systems and data quality testing to ensure all development deliverables are production ready.
Managed testing tasks concurrently on multiple projects.
Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management

Environment: Windows XP, Solaris 2.9, Oracle 10g, PL/SQL Developer, SQL, PL/SQL, Shell scripts, SCRUM, HP Quality Center 9.0, Clear Quest, Clear Case, SQL Server 2005.

Confidential,01/09 – 12/09 QA Lead/QA Manager - contract

Responsibilities:
Led and managed QA team of 6 QA consultants working with different projects in RD and Manufacturing departments.
Created automation release acceptance test using Selenium for Invitrogen.com web site including login, find assay for manufacturing, add to basket, proceed to checkout, select the payment type, fulfill the order.
Estimated testing effort for each project and prioritized tusks for concurrent projects for QA team members.
Performed End to End testing of SOA including order creation on Portal, processing on SAP, Oligo Manufacturing and Oracle Manufacturing using webMethod, Config DB and various XML based interfaces passing the data. The data interface formats are defined using XML schemas and are transported as XML documents.
Set up and updated test data according to business flow on Oracle DB and XML files, ran APIs in Oracle 9i using SQL and PL/SQL
Created user manuals for different AB products and published them on MS Share Point.
Performed functional, load and web services testing using Load Runner 9.0
Worked with project managers and development team to resolve issues during the testing cycle.
Installed new builds in QA environment for Windows, UNIX and Linux OS; installed, configured and troubleshoot Apache and Tomcat servers.
Performed monitoring of JVM, memory, classes, threads on local and remote servers using JConsole tool.

Environment: Windows XP, Solaris 2.9, Oracle 10g, Oracle Forms, Shell scripts, Java, Quality Center 9.0, XML,
WSDL, UDDI, SOAP messages, Web Method, SAP, Oracle Manufacturing, SQL Developer, Remedy, Load Runner 9.0, SOAP UI, SOA, Remote Function Calls, Oracle ERP, SQL Net, Lotus Notes, Agile Development Environment, MS Share Point, Bugzilla, Apache, Tomcat, Hudson, JConsol.

Confidential,07/08 – 01/09 Integration Consultant - contract

Responsibilities:
Actively participated in Product Requirements and use cases review meetings for Trinity Application and Compute Cloud project. This project optimizes the resource utilization in eBay Marketplace Data centers; reduced infrastructure cost and time to market for application deployment.
Created Master Test Plans and Back End Test cases for Trinity Application and Compute Cloud project
Worked with offshore development team to resolve issues during the testing cycle.
Created weekly status report on QA progress, represented QA on daily Scrum meetings.

Environment: Windows XP, Solaris 2.9, SQL Server, Shell scripts, Java, SCRUM, Quality Center 9.0, Apache, BugZilla, Tomcat, SVN, LDAP server, SOAP messaging, XML, XML Schema, WSDL, UDDI, LDAPSoft, JMS, Cal Event, Tibco messaging bus, MQ, SOA.

Confidential,05/03 - 07/08 Senior Software QA Engineer- Team Lead

Responsibilities:
Created Master Test Plans and Test cases for assigned projects, reviewed and approved Test Plans created by cross-functional teams participated in release projects.
Provided technical leadership and mentoring team members including offshore QA engineers.
Performed data validation and white box testing of all data feeds from vendors including files processing using PL/SQL procedures, functions and Shell scripts.
Created and ran test cases for DB objects validation, Oracle error code for systems errors and API specific code for application errors according to API specifications.
Developed and maintained Cron Jobs with UNIX Shell Scripts to run internal processes.
Coordinated testing activities for multiple projects on all stages of Software Development Life Cycle: participated in walk thru to define testability for requirements, systems integration, release acceptance test, functional testing, configuration and change control.
Created weekly status report on QA progress for each release project using Test Director/Quality Center, reported results to QA Manager and published reports on QA dashboard
Continuously improved QA processes, procedures, and standards by working closely with customer support department.
Supported monthly nightly releases from the office and on-call 24x7 for post release issues.

Environment: Windows XP, Solaris 2.9, Oracle 9/10g, PL/SQL Developer, SQL, PL/SQL, Shell scripts, J2EE, Perl, Python, SCRUM, Mercury Test Director/Quality Center 9.0, Apache, Java Script, SOA, Remedy.

Confidential,02/02 - 12/02 Senior SQA engineer - contract

Responsibilities:
Responsible for handling the most complex quality assurance and test environment problems and issues.
Performed evaluation of existing tools Silk 6.0, WinRunner 7.5 for automation testing CDSDoc 2.0 for Windows 2000/XP OS and XRunner 6.0 for Solaris 2.7, HP-UX 11.0, IBM AX 4.3.2 OS. Defined WinRunner 7.5 with Java-Add In for Windows NT/2000/XP and XRunner 6.0 for all UNIX platforms.
Created Batch file for Windows OS running WinRunner in batch mode with three parameters and created result report in .txt format.
Specified criteria for Release Acceptance Test for all new CDSDoc 2 kits for Windows OS and UNIX OS and wrote one automation script, running on both platforms.

Environment: Windows NT/2000/XP, Solaris 2.7/2.8, HP-UX 11.0, IBM-AX 4.3.2, Linux RH 7.2/7.3, XML, Shell Scripting, Batch Scripting, VMWare, Load Runner 6, Silk 5.5, WinRunner 7.5, XRunner 6.0.

Confidential,7/99 - 12/01 Software QA Manager

Responsibilities:
Managed 2 teams of Software QA Engineers performed functional and automation testing of 3 lines of software products.
Implemented automation framework and automated release acceptance and regression testing of web based interactive e-learning programs, decrease the time for regression testing from 38 hours to 3 hours.
Created and conducted quality assurance reviews, developed and delivered weekly status report to executive management, incorporated Quality Assurance into all product design, implementation and release activities.
Managed headcount, deliverables, schedules and costs for multiple ongoing projects, allocated resources, set up goals, objectives, timelines, monitored budget accordance with program and organizational roadmaps.

Environment: Windows NT, SQL Server 7.0/2000, Query Analyzer, IIS, BEA WebLogic 6.1, SQL, C, C++, Java, Silk 5.0.2, TSQL, ASP, JSP, HTML, JavaScript, Streaming Media, Flash, Load Runner 6, Vantive

Confidential,6/98 - 6/99 Consultant

Responsibilities:
Created and executed test cases for Web Billing application regression, compatibility and functionality testing.
Designed and developed various queries from Oracle Data Warehouse on a daily and monthly basis using SQL, SQL*Plus, SQL Navigator and BRIO Enterprise reporting tool.
Interacted with developers and business analysts to resolve technical issues.

Environment: Solaris, Windows NT, Oracle 8i, C++, SQL, PL/SQL, AutoSys, SQL Navigator, Perl, BRIO Enterprise

Confidential,10/97 - 4/98 Consultant

Responsibilities:
Performed manual black box testing on an order/distribution client/server application, being developed for potential clients and dealing with ordering, tracking, receiving, storing, and issuing designated products.
Provided functional, regression, acceptance, validation, and verification testing.
Developed test cases and test suites based on functional specification and technical documentation to assure complete testing coverage of the features implemented into the application.

Environment: Windows NT, Oracle 7.0, SQL, SQL*Plus

Confidential,8/91 - 6/97 Database Analyst / Business Analyst

Responsibilities:
Performed data analysis and data modeling.
Created financial and statistical reports.