SUMMARY:

• Accomplished SQA professional with 25+ years of progressive experience and a proven track record of significant, successful contributions in QA management, leadership and testing, project management, business analysis and evaluation, process improvement. Developed and managed product - development testing lifecycles in waterfall and agile methodologies. Built QA structures, processes and standards in several lines of business including energy, insurance, city municipal court case management, revenue optimization, manufacturing, data management and publishing. Developed and implemented robust end-to-end quality assurance frameworks where previously no standards or programs were in place.
• QA Management, Leadership & Testing
• Continuous Improvement
• Organizational Change Management
• Preventative/Corrective Action
• Organizational Training
• Metrics Development & Presentation
• Business Analysis & Process Mapping
• Offshore Management
• Estimations / Negotiation / Facilitation
• Team Building & Reward Recognition
• Scope Management & Risk Mitigation
• QA Integration in all SDLC/Agile Phases

TECHNICAL SKILLS:

Test Management: Jira, Quality Center, Team Foundation Server, Mercury Test Director

Defect Management: Jira, Quality Center, Team Foundation Server, Mercury Test Director, Exceed, Remedy

Configuration Management: AccuRev, Clear Case

Test Automation (hands-on): JMeter, Test Runner, UFT, Test-Complete, Parasoft SOA, Rational Robot

Test Automation (management): Selenium, UFT, QTP, Test-Complete

Database: SQL Server

Requirements Management: Requisite Pro, Enterprise Architect, Test Director, SQA Team Test

Test Modeling: Enterprise Architect, Rational Rose

Specialty Tools: McCabe Code Coverage

Program Scripting: PERL, UNIX Shell

Programming Languages: Fortran, COBOL

Enterprise: PEGA 7

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Test Manager

• IT Test Manager for Systems Integration cycles, UAT, Agile Sprints & Releases
• Primary UAT focus on integration/implementation of new load forecasting and client billing system
• Scrum Leader for Business Intelligence team
• Extensive training of development and business teams in all aspects of formal testing concepts and approaches
• Test scenario and test case development; test object review and execution
• Test systems management using Jira, Confluence, Visual Studio Team Foundation Server and Microsoft Test Manager
• Drive all aspects of test design and execution while maintaining SOX compliance standards
• Develop extensive test metrics for executive and project team audiences
• Manual applications testing; Load/Performance testing using JMeter; Test automation using MS Test Runner
• Leadership of offshore Selenium test automation development team. Test execution and metrics development of Selenium scripts.

Confidential, Houston, TX

QA Manager

• Workstream QA Manager leading multiple simultaneous projects that employed up to 100 offshore Test Analysts and multiple offshore & onshore Test Leads and Test Managers
• Responsible for all aspects of the QA programs; driving to completion the functional, regression, UAT, Production and Warranty test cycles in Agile and SDLC environments
• Manage program timelines, resources and financials; ensuring on-time delivery and under-forecast budgets
• Develop QA project plans and test plans. Generate daily reports for test design, execution and defect statuses
• Verbally present program status summaries and what-if analysis to Executive level audiences
• Leadership of daily alignment calls with manual and automated test teams
• Leadership of daily defect triage and program burndown meetings
• UAT leadership role with copious accountability to 50+ SMEs/Testers, business analysts, business and development management, and project leadership
• Extensive project metrics including predictive models and point-of-replanning projections
• Test and defect management using HP Quality Center and HP ALM
• Requirements and Business Rule management using PRPC and Pega PRM
• Test automation management using HP UFT

Confidential, Houston, TX

Manager Consultant

• Consultant for Confidential as QA Manager/Lead in a collaborative Agile project to design, develop and implement a new Case Management system for the Confidential Municipal Courts
• QA Evangelist to all levels of Confidential project team
• Develop and implement the Quality Management Plan and Master Test Plan for the project. Received signed acceptance from Houston City Council and IT Leadership as project deliverables
• Provide enterprise-wide testing solution for the project, to be leveraged by subsequent Public Sector projects and potential sale/implementation to other city governments
• Received 2nd-place recognition in global test innovation award
• Collaborate with Confidential Process Owners, Technical Leads and Developers for best practice solutions
• Develop and implement extensive QA design & development phase project deliverables
• Develop and implement all functional test plans for every project release
• Hands-on functional Test Lead with a team of Process Owners, onshore test architects, and offshore test analysts
• Test case and test script development with traceability to business and development objects (user stories, use cases, business rules, defects and change requests)
• QA Scrum leader and participant in Development and Change Management scrums
• Facilitate the submission and validation of all defects. Manage the defect lifecycle to closure
• Significant training of all Process Owners and other City roles for QA testing
• Test Management with Visual Studio Test Manager
• Test modeling and design with Enterprise Architect
• Defect management with Visual Studio Team Foundation Server
• Test Automation with Microsoft Test Runner, Test-Complete and Parasoft SOATest

Confidential, Houston, TX

QA Manager Consultant

• Define test plan documentation process and design test development template for HP Notebook Multimedia department
• Create System test plan and test cases for multimedia application suite: ArcSoft
• Execute test plans against Win7 graphics drivers
• Collaborate with 3rd-party vendor to refine system requirements, report and track defects, oversee defect resolution and resolve environmental issues

Confidential, Houston, TX

QA Project Lead

• Define software validation processes, standards and guidelines for internal production patch releases
• Design and manage the execution of multiple complex test plans
• Generate metrics to validate software quality
• Coordinate daily statuses with requirements and issues management teams, project management, business analysts, financial analysts and business partners
• Work with business analysts, development leads and business partners in QA and UAT test specification design
• Design process maps for system functional flows and defect lifecycle
• Mentor and train in all aspects of software testing with business partners in an Agile environment
• Test Management with Mercury Test Director

Confidential, Houston, TX

SQA Manager

• Design, develop, document, implement and manage all Quality Assurance processes, standards and guidelines where none previously existed
• Recruit, hire and train all QA resources
• Design, implement and manage all QA test plans in an Agile environment
• Key member of software application migration project team for all client newspaper and magazine groups
• Design Basis of Estimate process that was leveraged by all project teams
• Collaborate with client partners in Acceptance test design, execution and issue resolution

Confidential, Stafford, TX

SQA Manager

• Design, develop, document, implement and manage all Quality Assurance processes, standards and guidelines where none previously existed for a multi-plan production operation
• Develop system lifecycle change management process for software development teams in a production environment
• Perform move to production libraries of source code, executables, control tables and supporting system information
• AccuRev source code version control administrator. Developed Perl scripts for production moves and post-move version validation
• Design and manage change management process training for all employee levels
• Manage multi-plant QA test plan design and execution

Confidential, Clear Lake, TX

SQA Manager

• Design, develop, document, implement and manage all Quality Assurance processes, standards and guidelines where none previously existed
• QA Evangelist for conversion from C++ to Java development and testing environments through CM II certification
• Recruit, hire and train all QA team associates
• Design and manage QA test plans for all releases and enhancements
• Primary liaison between client-base, R&D team and all levels of corporate management for test acceptance
• QA spokesperson at offsite user conferences
• Provide application training to all new associates for every department
• Collaborate with Build Management team to in corporate automated sanity and regression test suites into nightly build process
• Develop and manage test bed using Rational QA tools
• Manage Requirements library using Requisite Pro
• Manage, develop and execute automated test scripts using Rational Robot

Confidential, Houston, TX

SQA Manager / Lead

• Design, develop, document, implement and manage all Quality Assurance processes, standards and guidelines where none previously existed
• Key member of project team for requirements analysis of Asian airline market
• Recruit, hire and train all QA team associates
• Extensive manual and automated testing of dynamic revenue optimization applications for airline, hotel and cruise line reservations using Rational Rose and Robot toolsets
• Requirements traceability using Requisite Pro
• Code coverage test validation for source code inspection using McCabe toolsets
• Verify and test mainframe file data for airline reservation systems

Confidential, Houston, TX

Systems Hardware / Inventory Manager

• Build and configure client servers and workstations
• Maintain and test vast inventory of server & & workstations parts and accessories
• Diagnose and repair PCs, terminals and printers