PROFESSIONAL SUMMARY:

• Around 9 years of experience in providing high quality technology solutions that address business needs by developing applications and process implementations within mature technology environments.
• Experience in maintaining Atlassian products like JIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• Hands - on experience in Agile Scrum model waterfall models, XP Practices like Pair Programming and Test Driven Development (TDD).
• JIRA Administration experience with customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
• Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
• Good experience in migrating corporate Linux servers from physical servers to Amazon AWS virtual servers
• Experience in software configuration management (SCM) like SVN, GIT, Perforce CVS and VSS.
• Implemented continuous build and continuous integration & deployment process using tools like Jenkins and bamboo etc.
• Used eazyBI for reports, charts, and dashboards add-on for JIRA.
• Attended in planning meetings which includes project managers, business analysts and team members to analyse project plan and business requirements.
• Prepared detailed functional design documents (FDD) to translate the business requirements specified in functional requirement document (FRD) into programmed application modules.
• Organized and attended code review meetings to discuss the application changes and to ensure aligned to predefined architecture designs.
• Experience with Faspex to integrate into our existing Linux infrastructure to give us the required high-speed transfers.
• Experience in Identifying, debugging and troubleshooting application code-related issues in production.
• Capable to keep track of issues & requests and ensure proper follow-up to closure.
• Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk.
• Experience in MVC Architecture and industry standard frameworks.
• Have been working on Query optimization, functions and Stored Procedures and other database objects. Worked on Oracle9i, 10g and 11g, MySQL.
• Developed ANT scripts to build and deploy Java web applications and Experience in using frameworks like JUnit for unit testing of the modules, and version control management tools like CVS, Subversion and log4J for logging.
• Hands-on experience to Scrum Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
• Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.

TECHNICAL SKILLS:

Atlassian Tools: Atlassian - JIRA and Confluence, Stash, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT, Bitbucket, SDK.

Scripting Tools: Shell scripting, Perl, VB Script, Batch script, Ant, DevOps, Maven, REST/SOAP protocol.

Languages: C, XML, HTML, JavaScript, SQL, Java, J2EE.

Automation Tools: HP QTP, Selenium2.0, TestRail, Selenium web driver, Test NG, chef, puppet.

Job Scheduling Tool: AUTOSYS, Cron

Tools: Urban Deploy, Toad, Service Now, HP Manager

Database: Oracle - SQL, PL/SQL, Oracle 10g.

Software Methodologies: SDLC, Agile, Waterfall

Version Control Tools: CVS, SVN, GIT

Operating Systems: MS Windows 2008/7, UNIX, Linux, MS DOS.

WORK EXPERIENCE:

Senior Jira Administrator

Confidential, Richmond, VA

Responsibilities:

• Responsible for administration, maintenance, upgrades and enhancements to JIRA, Confluence, Bitbucket and integrations with other tools or plugins.
• JIRA Agile (formerly Green hopper), installed plugins for Confluence, experience maintaining custom Java custom reporting in JIRA
• Administration of Atlassian Add-ons and 3rd party integrations, plugins, and extensions
• Vet the security of those add-ons and integrations, etc.
• Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence build and configure complex workflows and screen, field, security, and notification schemes
• Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Implement Atlassian Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations.
• JIRA Agile (formerly Green hopper), installed plugins for Confluence, experience maintaining custom Java custom reporting in JIRA
• Develop & maintain custom JIRA workflows based upon business requirements
• Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project by project basis.
• Provided User Management and support for 1000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
• Interface with development groups within organization as the IT liaison for Development Cycles/Software.
• Collaborated effectively with other technical teams to exploit new technologies to enhance the applications and service infrastructure - determine ways to improve the JIRA/Confluence
• Train, guide, and assist end-users in use of JIRA/Confluence
• Worked with Atlassian support and PS when needed to fix, maintain, improve
• Managed change control, including appropriate rollback plans, for our Atlassian suite.

Technical Environment: JIRA 7.1, Jira, HPQTP, Service desk, Bitbucket, Stash 3.3, Crowd 2.x, Confluence 3.0.x, GIT, JQL, SQL Ant, Maven, PERL, portfolio, Shell Scripts, UNIX, Linux, VMware, Zephyr, Infrastructure 4/5

Jira Administrator

Confidential, San Antonio, TX

Responsibilities:

• Analyzed an existing JIRA installation, provide formal proposals for improvements, and implement changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment
• Analyzed an existing JIRA installation, provide formal proposals for improvements, and implement changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment
• Developed advanced JIRA workflows and permission scheme, notification schemes, Screen scheme.
• Work with development and leads to review testing approaches and ensure solutions support enterprise goals
• Work with management, developers, quality engineers, and product managers to gather requirements and define workflow for a new project, then implement in JIRA.
• Install, configure and administer JIRA and Confluence and other development tools
• Responsible for user management, security, configuring fields and screens, configuring workflows.
• Work with software engineers, database administrators, quality assurance staff and project managers to ensure a coordinated approach to processes, procedures and use of technology/tools
• Configure dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
• Evaluate, Install, and configure various JIRA plug-ins systems based on the requirement.
• Create custom fields and configure to use it in different Field Configuration and Screen.
• Document procedures that meet, and to develop documentation to guide as well as train employees on administration and use of the JIRA system.
• Kept the executive team informed of project progress, issues, risks and status.

Technical Environment: JIRA, Confluence, WebLogic, AWS (Amazon web services), GIT, Linux, Jmeter, SVN, ANT, Maven, VMware, MYSQL.

Atlassian Tool Administrator

Confidential, NYC, NY

Responsibilities:

• Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools
• Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments with Postgres database
• Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons
• Performed smoke tests for upgrade checks.
• Worked on administration and user support of Atlassian Tools, add-ons and customization
• Migrated issues from Robohead to Jira.
• Integrated Jira with other project management software tools like HPQC
• Created projects on Jira and assigned Jira Agile boards, Created Custom workflows, custom screens and custom fields on Jira.
• Supported the Midstream IT Portfolio Manager by working with Agile coaches from CA Agile
• Experience on LDAP / Active Directory authentic cation.
• Worked on Add on such as Tempo, Jira Capture, Jira Agile, Service desk, Portfolio and Zephyr, QA symphony.
• Integrated Jira with confluence and Bitbucket.
• Experience in creating spaces, page and permission schemes for confluence. Created templates
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Extension workflow add-on

Scrum Master

Confidential

Responsibilities:

• Involved in gathering the requirements from the business and doing the impact analysis for various systems
• Planning sprint release and making sure team has a crystal clear understanding of sprint goals
• Working with Product Owner in finding ways to effectively maintain prioritize the Product backlog and release plan
• Facilitating daily scrum meetings, enforcing time boxes and responding to the impediments, tracking baseline, sprint planning and sprint retrospective
• Making sure complacency doesn't set in team, at same time avoiding overcommitting to stakeholders
• Ensuring Product backlog is of manageable size, preparing Product Release Burn down charts
• Provide visibility to team impediments/risks and help eliminate them
• Helping team in self-management by creating artifacts like team task board, sprint Burn down chart, impediments list etc.
• Facilitating Mid Sprint check-up to re review the acceptance criteria of committed Product backlog items
• Ensured task completion to specification, on time and within budget.
• Tracking milestones and Publishing team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Resolving internal team conflicts and Keeping the team motivated to ensure successful sprints.
• Training new team members in Agile principles, scrum processes and helping them transition from waterfall methodology to agile practice.

Scrum Master

Confidential

Responsibilities:

• Created use case diagrams, sequence diagrams, and preliminary class diagrams for the system using UML/Rational Rose.
• Designed and developed the persistence tier using Hibernate framework.
• Designed and developed front view components using JSP and HTML.
• Developed re-usable utility classes in core java for validation which are used across all modules.
• Developed UI navigation using Struts MVC architecture. (JSP, JSF, tiles, JSTL, Custom Tags).
• Developed Java classes for implementing Business logics using EJB 3.0(Stateless session, entity, message driven beans).
• Used JNDI to support transparent access to distributed components, directories and services.
• Deployed and tested the application with web server Tomcat, WebSphere.
• Developed Interactive web pages using AJAX and JavaScript.
• Worked on Report Module, generating PDF/ CSV as per template.
• Configured and tested the application with database server Oracle 10g and MySQL 5.0

Technical Environment: Agile Scrum, MS Visio, My SQL, MS Office, Version One, My SQL, SharePoint