Summary of Qualifications:

Multi-talented, cross-functional technology professional with: over 7 years of experience having built a strong foundation working with healthcare software from Quality Assurance, Implementation, Integration, and Production Support perspectives. Responsible for a variety of duties within the software development lifecycle including: workflow analysis, requirements gathering, testing (exposure to various software testing methods), and deployment. Team player with a sharp capacity to conceptualize problems, find creative solutions and persist to obtain desired results.

Technical Skills:

Platforms: Windows (95, 98, NT, 2000, XP), Windows Server 2008, Windows Server 2003, Windows Server 2000, Windows NT Server, Microsoft Exchange Server 5.5, UNIX HP OS, Macintosh OS
Application Servers: IIS, Apache Tomcat, IBM WebSphere Application Server 6.1
Programming languages: HTML, SQL
EDI Standards: X12 278, HL7
Database systems: Microsoft SQL Server (2000, 2005, and 2008), Sybase, Microsoft Access
Applications: Microsoft Office (Excel, Word, Outlook, PowerPoint), Microsoft Visio, Microsoft Project, Microsoft SharePoint, Informatica PowerCenter, JIRA, HP Quality Center, TeamTrack, Rational ClearQuest, Bugzilla, VMware, Internet Explorer, Firefox
Interface Engines: InterfaceWare (Chameleon)

Professional Experience:

Confidential,Boston, MA July 2011 Present
Integration / Deployment / Technical Support Engineer

• Provide application support with a focus on system interface related issues and enhancement requests
• Responsible for deploying a web-based medical Charge Capture application
• Field support calls and emails, as well as manage ongoing customer communications; working with customers to troubleshoot reported issues
• Maintain and extend existing interfaces, and identify interface enhancement opportunities
• Evaluate data in a variety of formats: XML, Relational DB table, delimited, name/value pairs

Confidential,Aurora, CO September 2008 December 2011
Technical Consultant

• Responsible for deploying and configuring a web-based Care Management application; includes installing and configuring pre-requisite software and operating system features/components
• Conduct periodic SQL Server database maintenance in multiple environments including production
• Perform light custom development for clients in order to satisfy desired workflow and data collection requirements; includes modifying XML and XSLT files utilized by a generic plug-in to handle data transformation
• Collaborate with clients to comprehend business requirements in order to identify and execute an optimal approach related to data migration and batch transaction processes

Confidential, Waltham, MA October 2010 January 2011
Senior Test Engineer (Contract)

• Developed test plan and test procedures for the Sun Life Underwriting Product Release as the lone internal testing resource on the project
• Coordinated with and assisted client with their own testing initiatives in parallel
• Built and configured the only dedicated test environment
• Reported test results, logged defects and other issues into defect tracking database. Monitored and updated defect reports as part of self-defined defect lifecycle

Confidential,Providence, RI November 2009 May 2010
IT Quality Analyst

• Member of the CareTracker, a web-based EMR and Practice Management application QA team, implemented process and structure, as well as mentor other team members
• Led Service Pack releases, interfacing directly with Development managers, Customer Support, and Product Management resources
• Provided second level support in investigating, documenting, and prioritizing customer reported software defects

Confidential,Boston, MA 2005 2008
Integration QA Team Lead July 2006 August 2008

• Guided QA Engineers in the effort to ensure quality standards were achieved across solutions used in data flow between Facets (and non-Facets) claims systems and CareAdvance system
• The major software component within the CareAdvance Integration Framework was written in C# and the application facilitating data file transfer process leveraged SOAP and HTTP (S)
• Participated in conference calls directly with customers as subject matter expert, suggesting and implementing workarounds
• Created test plans defining approach and scope of testing to be followed by the Integration QA team during each release
• Created and maintained virtual test environments, documented patch validation steps and deployment instructions, and distributed workload amongst team, as both team lead and tester

Quality Assurance Engineer June 2005 July 2006

• Created and executed test scripts designed to thoroughly exercise features and functionality within a Care Management web-based application
• Performed 1st level debugging on defects found during testing and communicated findings to Development for successful resolution
• Investigated customer reported issues by gathering pertinent background information and additional details surrounding the issue, then attempted to reproduce

Confidential, Norwell, MA September 2004 June 2005
Assistant QA Manager

• Fulfilled the responsibilities of a primary QA testing resource by developing and executing web-based application test plans and test cases
• Implemented and evolved QA processes and client projects; custom application QA and application implementation

Confidential,Boston, MA April 2004 August 2004

• Analyzed, documented, and verified system change requests including, defects, enhancements, and new features
• Collaborated with the Product Management and Development staff to derive test design and specifications