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Ivr Solution Engineer Resume

Richardson, TX


Accomplished System Engineerwith results-oriented experience in Software Quality Assurance, Business Analysis and Project Managementfor Fortune 500 Telecom Company:Excellent communication and presentation skills, self starter and quick learner. Known for being flexible, adaptable and positive; demonstrated ability to meet business needs in rapidly changing environments. Recognized for on-time-project-management.Technical lead for projects of varying complexity and managing relationships to accomplish multiple activities.Selective strengths include:

  • Managedaily activities communicating clear objectives of technical projects and motivating team members
  • Functional, negative, regression, System Integration Test (SIT), acceptance (UAT), load/performance, security, and performance testing
  • Develop, execute, and implement test plans and test cases for complex software
  • Ensure the Quality of the Project\'s work
  • Validate the completion of project documentation and relevant knowledge bases
  • Organizeactivities into manageable work packages
  • Determine an effective approach to completing work for Engineering Release deployments


Operating Systems: Windows 7 and UNIX flavors Linux, AIX, HP/UX, Solaris
Software: MS Products, Visio, MS Project, VoiceXML, IVR application building, HP Quality Test products, Toll-free Network Manager, Defect Tracking and Reporting Tools
Networks/Protocols:TCP/IP, DNS, DHCP, SFTP, SSH, TELNET, DNS, SS7, IPv4, VoIP, Session Initiation Protocol (SIP), and Call Processing


Confidential, Richardson, TX
Delivers advanced IP, data, voice, wireless and security solutions to large business and government customers.

IVR Solution Engineer2012 – Present

Demonstrated ability to deliver business analysis and technical consultation. Gather and document customer business requirements. Coordinate solution design efforts with clients.Coordinate project delivery efforts with project manager concerning technical dependencies,lead technical design meetings held with Speech Development Engineers, and QA Testers. Consult with UI designers, team leads/SMEs, Solutions Engineers, and forums concerning IVR best practices, platform releases, product maturation, and new technologies. Selected strengths:

  • UI designer, CDE, GEs, Speech Development Engineers, and other solution delivery teams
  • Speech Projects and manage the technical content.
  • Provide design status to the project manager and team members
  • Draft technical documentation content assessment for existing applications
  • Draft FRDs, HCIDs, and call flows
  • Ensure the clear understanding of project scope and other critical factors
  • Provide team awareness of any scope definition issues.
  • Work with team members to ensure solution quality.
  • Work to meet and/or exceed expected quality of assigned deliverables.
  • When needed assist quality assurance testers with root cause analysis of UAT issues.

IVR Speech Services Consultant –Quality Assurance2010–2012

IVR Tester to assure overall quality of individual IVR applications services and systems throughout the IT asset life cycle.Primary focus on systematically testing of the IVR telecom suite applications during functional and regression testing.integrated and performed testing development of requirements traceability matrix, test plans cases, and scripts executing tests recording outcomes and analyzed results. Selected strengths:

  • Supported project planning design and development phases
  • Developed and executed test plans and test cases for large and multiple diverse projects
  • Manual testing on DTMF Speech Recognition of IVRs and other call center applications
  • Delivered high quality software products and services on time and according to specifications
  • Interfaced with IT Management and Project teams to report testing progress
  • Provided Quality Assurance for IVR applications using speech recognition and testing application specifications
  • Experienced with Agile SCRUM methodologies

Sr. Systems Test Engineer1999–2009

Analyzed engineering requirements, prioritized IT requirements, prioritized test requirements and certified test results, provided technical support for engineering platforms, coordinated the deployment of software into the production networks, and troubleshoot setup and configuration network issues. Selected strengths:

  • Experienced in test environment build out and support
  • Identified potential scope changes and managed change controls
  • Reviewed requirements defining and building of test environments collaborating other team members
  • Communicated enterprise project schedule updates to Sr. Project Manager
  • Identified and managed risks and issues
  • Exercised PMIknowledge of Project Management and test methodologies, tools, standards, and procedures
  • Coordinated the test lab preparation, prepared tests covering new features
  • Builtand provisioned applications via webportal
  • Tested Node features and call-plan functionality of route manager


Bachelor of Science: Human Relations and Business

Certified Business Analysis Professional (CBAP) --in progress

Business Analysis in Agile Projects

Six Sigma Green Belt & Lean Six Sigmacourses
Master Certificate in Software Testing& Business Analysis

ITILv3Foundations Certification

Project Manager (PMP)Certification

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