SUMMARY:

• Over 7.5 years of IT experience in Quality Assurance in a large IT enterprise
• Experienced working independently as a tester and QA Lead
• Well versed in software testing concepts such as white box testing, black box testing, regression testing, unit testing, integration testing, smoke testing etc.
• Day - day task includes testing of traditional web application stack, digging into database changes, backend changes, API changes or front-end changes. Actively attempted to break the product features and tested them to their limits.
• Tested Hadoop/big data, desktop applications, Web-based applications, IVR application, web services, SMS, Content Management system (CMS), ServiceNow and databases by manual as well as automation.
• Strong understanding in programming concepts.
• Used Hive, Impala and HBase as part of Cloudera Hadoop/big data testing
• Performed web automation testing using Selenium WebDriver
• Performed IVR automation testing using Hammer CallMaster and Cyara tools
• Performed REST API Automation testing using Postman tool
• Testing of IVR in English and Spanish languages
• Exposure to different development methodologies like Waterfall Model and Agile development.
• Proficient in preparing test estimations for the projects
• Worked closely with product owners to understand product specifics and to create corresponding test plan, quality standards, strategies and test cases for the project.
• Efficiently used Rally tool to track user stories and tasks for each project
• Efficiently used ServiceNow to move the SCRs
• Worked on CSG billing system
• Identified improvements to the STLC processes, and propelled implementation and standardization of processes in coordination with the PMO.
• Prepared Daily Status Reports (DSR), Weekly Status Reports (WSR) and shared the same with PMs
• Extensive experience in coordinating, participating in meetings, documenting meeting minutes and taking actions accordingly
• Prepared knowledge sharing documents to groom the rookies
• Conducted Root Cause Analysis on process or product failures, and owned the corrective/Preventive Action Plan through closure.
• Provided functional management with team member performance feedback including results, strengths, and areas needing development
• Worked with remote teams and third-party providers.
• Have ability to lead, mentor and train TQA staff members.
• Managed on-site/off-shore model and lead the work delivery
• Excellent communication and interpersonal skills, self-motivated, quick learner and team player

TECHNICAL SKILLS:

STLC Tools: ALM, JIRA, RALLY

Programming Languages: C#, VB.NET, Core Java, JavaScript, VBScript, HTML, XML, JSON

Databases: Oracle, Microsoft SQL Server, Microsoft Access

Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, MAC

Web service: Postman, SoapUI

Automation Tools: Selenium WebDriver, Hammer CallMaster, Cyara

Others: HIVE, Impala, HBase, PuTTY, AutoSys, WinSCP, Eclipse, TestNG, CSG, Pixel Ruler

PROFESSIONAL EXPERIENCE:

Big Data Testing

Denver, CO

Responsibilities:

• Well versed with Hadoop core components like HDFS, Map Reduce and YARN
• Strong background in processing large volumes and variety of data (structured, unstructured data, XMLs, JSONs)
• Hands on knowledge of Hive, Impala and HBase
• Captured use cases and developed test cases as per business requirement.
• Participated in agile planning and estimating
• Data stage validation, test data preparation, comparison of data between source and target systems and data integrity
• Validated tables & views are created as per specification
• Validated records count between source and Target
• Reconciled the master data between source and target
• Reconciled the transactional data between source and target
• Validated distinct values, null source values, data type error and data being lost by truncation of the data field
• Analytical and testing support for others in the team
• Used PuTTY to run the OOZIE job and delete records at HBase
• Used AutoSys to run, schedule jobs and verify job logs
• Used WinSCP to transfer files and verify the input data, last processed files, log file and PGP files that are sent to external vendors
• Created test data files with valid and invalid records to thoroughly test program logic and verify system flow
• Used Hadoop log files to verify errors and monitor jobs
• Expert in query languages like SQL and HiveQL
• In depth knowledge and experience in Oracle and SQL server
• Experience with automating REST APIs using postman tool
• Used Microsoft’s Spreadsheet compare 2016 and Excel Macros to compare the source and destination data.
• Worked with different teams to collect necessary information to assure the QA coverage
• Preparation of weekly and monthly status reports

Environment: HP Quality Center/ALM, Hadoop, HIVE, Impala, HBase, PuTTY, AutoSys, WinSCP, Oracle SQL Developer, Microsoft SQL Server 2012, postman, RALLY, Microsoft Office Tools

Project Name: ServiceNow POC

Denver, CO

Responsibilities:

• Worked on ServiceNow (SNOW) as part of Selenium Automation POC.
• Automated few modules and showed DEMO to QA and Dev Managers
• Tested various modules like dashboard, Time card, service Desk, Incident Management, Software Change request, employee recognition etc. as part of POC.
• Tested various User roles by impersonating.
• Responsible for Automation environment setup using Eclipse, Java, Selenium webDriver Jars and TestNG
• Design and implementation of automation framework.
• Analyzing the automation feasibility for the application and identifying the scenarios that can be automated.
• Development of Packages, Class and Methods using Java.
• Development and maintenance of Page Object and generic Function using Java.
• Experience in using Apache POI API to connect to Excel
• Profound using CSS selectors and Xpath Elements.
• Enhanced test cases using Java programming features and TestNG annotations
• Execution of selenium test cases

Environment: HP Quality Center/ALM, RALLY, Selenium webDriver, Eclipse

Webtool Automation Testing

Denver, CO

Responsibilities:

• Developed Test Plan and Test cases based on the user stories (Functional requirements)
• Preparation of test strategy and guiding the team
• Responsible for GUI and functional testing using black box testing techniques
• Involvement in test execution, results analyzing and defect reporting
• Responsible for Automation environment setup using Eclipse, Java, Selenium webDriver Jars and TestNG
• Design and implementation of automation framework using Eclipse (Selenium).
• Analyzing the automation feasibility for the application and identifying the scenarios that can be automated.
• Development of Packages, Class and Methods using Java.
• Development and maintainenance of Page Object and generic Function using Java.
• Experience in using Apache POI API to connect to Excel
• Profound using CSS selectors and Xpath Elements.
• Enhanced test cases using Java programming features and TestNG annotations
• Execution of selenium test cases and reporting defects
• Conducting data driven testing, cross browser testing and parallel execution
• Compared the data in the UI with backend database using selenium scripts.
• Participated in weekly and daily review meetings.
• Preparation of weekly and monthly status reports

Environment: HP Quality Center/ALM, Oracle SQL Developer, RALLY, Selenium webDriver, Eclipse, Microsoft SQL server

SMS Testing

Denver, CO

Responsibilities:

• Analyzed requirement, change request and came up with test estimation
• Developed traceability matrix, designed test cases and executed the same
• Ensured comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and reported on test execution progress and results.
• Proposed new requirement to business. Ex: Linking multiple applications with SMS.
• Verified the SMS transaction details in SQL database
• Participated in weekly and daily review meetings.
• Participated in design and specification reviews, and used this information to test design plans
• Promoted QA productivity through best practices
• Effectively communicated with business units, IT development, project management and other support staff on testing timelines, deliverables, status and other information.

Environment: HP Quality Center/ALM, Oracle SQL Developer, RALLY, Mobile Device

TFN Management System Testing

Denver, CO

Responsibilities:

• Lead a team of 3 members
• Analyzed requirement, change request and came up with test estimation
• Owned the development and executions of traceability matrix, test plans and test cases for multiple features
• Participated in agile planning and estimating
• Defined standards, guidelines, methodologies and metrics for test environments, test strategies and test tools.
• Executed test cases and logged defects
• Worked with onsite and offshore team to set their priorities and remove their roadblocks to make sure sufficient coverage is done for the deployment
• Verified the data update in SQL server database
• Worked with different teams to collect necessary information to assure the QA coverage and provided feedback on quality issues
• Conducted UI and cross browser testing
• Assessed the status of the release, and helped make sure that the release goes out on time with high quality level.
• Participated in weekly and daily review meetings.
• Preparation of weekly and monthly status reports

Environment: HP Quality Center/ALM, Microsoft SQL Server, RALLY

IVR Testing

Denver

Responsibilities:

• Lead a team of 8 members
• Responsible for multiple projects and multiple modules simultaneously
• Facilitated the definition of project scope, goals and deliverables to offshore
• Conducted scrum call with offshore everyday
• Analyzed requirement, change request and came up with test estimation
• Proposed new requirement to business
• Devised test strategy, reviewed test plan and ensured usage of tools for optimization
• Developed traceability matrix, test cases and automation scripts based on the requirement
• Ensured the availability of test environment
• Involved in both automation and manual QA process for various modules in project
• Did a POC on Cyara and test data automation
• Tested CTI connectivity, Transfer, Conference and routing functionalities
• Performed End to End testing to validate the call entering IVR to final routing to the appropriate CSR
• Testing of IVR in English and Spanish languages
• Testing of middleware Web services using SoapUI
• Worked on CSG billing system
• Verified test results in front end, back end and database
• Logged and tracked defects using HP Quality Center/ALM
• Identification and execution of regression test cases for Middleware web service changes
• Successfully transitioned from water fall to Agile methodology
• Prepared and presented Daily Status Report (DSR) and Weekly Status Report (WSR)
• Defined project progress, problems and solutions
• Constantly monitored and reported on progress of the project to all stakeholders
• Worked closely with developers & business

Environment: HP Quality Center/ALM, Hammer CallMaster, Cyara, SoapUI, Oracle SQL Developer, RALLY, JIRA, Microsoft Office Tools, Serena Business Manager (SBM), CSG and CTI

Content Management System (CMS) Testing

Responsibilities:

• Analyzing the requirements & design documents, identifying the design issues and discuss the same with business analyst and solution designers for further clarifications.
• Involved in creating test scenario, test cases, collecting test data and execution of test cases.
• Worked on FatWire (content management system) to push products to retail website. FatWire testing includes order creation, publishing and verification in estore site.
• Logged and tracked defects using HP Quality Center
• Updated the test lead with daily status
• Helped Dev-Int testing
• Used pixel ruler tool for UI system
• Tested the retail website in Windows and Mac systems
• UI testing based on the mock-ups
• Conducted cross browser testing on IE, Chrome, Firefox, Opera and Safari browsers

Environment: HP Quality Center, FatWire, SQL Developer, Microsoft Office Tools, Pixel Ruler, Windows and Mac