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Global Quality Manger Resume

Miami, FL

Summary

I am seasoned Manager with 15 years experience Quality ISO 9000, TL 9000 in High Tech industries operations, design & development, manufacturing, lean six sigma. Strategic and significant complex experience in a Fortune 500 company. Proven problem solver and decision maker with strong work ethic and ability to motivate staff. Adept strategist: Exceptional ability to resolve complex business challenges and attain peak levels of performances.

  • Developed and implementationof an GlobalStandardManufacturing Procedures and create centralized best practices within facilities to ensure uniform performance from location to location( Total of locations 13) and obtain $ 500k in saving for the standardization of the manufacturing process control methods, as 5\'S, Kaisen, Pokka Yoke, 8-D,control CPK etc.
  • Reduced product variation in 40% through the first time implementation of statistical quality control process and obtain $ 100k.
  • Increased production 50% in 6 months with no added costs through thee implementation of preventive maintenance and eliminate activities which do not added value to the operation and obtained $ 200k.
  • Create and development a Pokka Yoke tools and fixtures to eliminate the in 10% the problems at receiving department.
  • Improved customer service satisfaction from 78% to 95% and achieved national recognition through the standardization of Work instructions and procedures of the customer service areas.
  • Increased accounts payable processes 35% and reduced the delay time on the bills for payment.
  • Reversed 10% churn achieving 25% revenue growth within 12 months.

PROFESSIONAL EXPERIENCE

Confidential,Miami, FL, November 2007 – April 2009
Global Quality Manger Latin America / Hi tech industry Telecom.

  • Responsible to oversee the Quality System ISO 9000 and process control in all the subsidiaries in Latin American total of 13 and Certified Lead Auditor ISO 9001: 2008 for the different Subsidiaries
  • Develop a business plan for the new projects and identified new opportunities for best practice and report the operational cost of Quality per region.
  • Developed internal audits in Miami and Latin America, follow up corrective preventive actions and supplier corrective actions and 8-D and or FMEA Methodology for root cause analysis and Customer Complaint Management system
  • Developed failure analysis for customers complaints
  • Developed asupplier approval process through on-site assessments and product analysis for supplier approval process.
  • Developed the processing, packaging and storage of supplies, materials, and equipment.
  • Developed, wrote, and implemented internal procedures and policies in accordance with ISO 9000 and OHSA, for 13 locations.
  • Developed quality acceptance level and criteria’s definition for: Incoming, process, and outgoing product according with the military standard and internal policies.
  • Focus on the culture of preventive actions, 5’s, Kaizen, Pokka Yoke, Cpk and Lean Manufacturing.

Evaluate Standard Operating Procedures and create centralized best practices and continuous improvement (lean approach) within facilities to ensure uniform performance from location to location ( Total of locations 13)
.
Confidential,Herndon, Va, July 2005 – October 2007
Quality Manager / Hi tech industry IT. Hardware and Software with metal process.

  • Lead Auditor ISO 9000 for responsible of the Quality System ISO 9000 certification which includes the design and control process.
  • Developed internal audits, follow up corrective and preventive actions.
  • Developed failure analysis & Corrective Action Reporting System
  • Failure review analysis with DOE analysis
  • Developed, wrote, and implemented internal procedures and policies for ISO 9000.
  • Developed quality inspection criteria for: Incoming, process, and outgoing product according with the military standard, RoHS and WEEE compliance and internal policies.
  • ESD Control 2020 standard.
  • RMA Internal and External – Management Control (Production and Field returns)
  • Experience handles contracts with the military and with the government.
  • Reduced product variation 40% through the first time implementation of statistical quality controls and documentation.
  • Proven change agent who looks beyond the status quo to identify and capitalize on new profit building opportunities.
  • Experience handles the Product Development Process (PDP) to ensure Customer requirements are met.
  • Got the CCC registration for the safety and quality mark for product sold in China.

Confidential,Mexico City, July 2003 – De
cemeber 2004
Quality Manager Latin America / PCBA manufacturing and Heavy steel process

  • Lead auditor ISO 9000, ISO 14001, 18001 and TL 9000 for external/internal audits.
  • Achieved ISO 9001 registration on initial audit. Upgraded to TL 9000 within 5 months.
  • Manager responsible for operations, pc boards, sheet metal fabrication, ESD control, customer service, and quality for Mexico and US locations.
  • Developed quality inspection criteria for metal fabrication, painting and plating: Incoming, process, and final product according to ANSI/ASQ Z1.9-2003 & 414.
  • Manufacturing of pc boards through the process hole and silk screen.
  • Established and developed key metrics for the company through the balance score card and six sigma tools: Pareto, Fish bone and CPK.
  • Review supplier quality issues to identify a solution and supplier performance report.
  • Achieved ISO 9001 registration on initial audit. Upgraded to TL 9000 within 5 months.
  • Increased production 50% in 6 months with no added costs. Eliminated company’s 5 month order backlog.
  • Create and development a Pokka Yoke tools and fixtures.

Confidential,Mexico City, June 2001 – June 2003
Corporate Quality Director / Wire line industry

  • Achieved ISO 9001 registration on initial audit in 9 months. The scope of the certification was: sales of residential and commercial telecommunications service (from the sale to the delivery of the service, including the installation ).
  • Responsible of preventive and corrective maintenance of the sites.
  • Supervising and review the installation of the new sites including the site survey
  • Improved customer service satisfaction from 78% to 95% and achieved national recognition.
  • Increased sales through the telemarketing process in customer service areas.
  • Established and developed: A culture focus of preventative actions to solve potential problems and key metrics for the company through the balance score card.
  • Increased production 50% in 6 months with no added costs.
  • Eliminated the company’s 5 month order backlog.
  • Cultivated loyal customer base. Managed C.R.M. projects.
  • Increased accounts payable processes 35% and reduced the delay time on the bills for payment.
  • Reversed 10% churn achieving 25% revenue growth within 12 months.
  • Improved customer service process 20% introducing documented method procedures.

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