Senior Team Leader II - Detection Resume ,Pasadena,CA - Hire IT People

SUMMARY:

I have been with Confidential (BAC) for 28 years. Top performing Senior Team Manager with a broad based background in document analysis and assembly, risk assessment, and financial analysis.
Renowned leadership and motivation skills. Self - starter and inspiration team player.
Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and interact effectively with senior management, associates, and customers.
Able to learn quickly, lead and motivate others, and work well under pressure in a fast-paced work environment.
Customer Service and Due Diligence
Compliance and Management
Quality Assurance and Quality Control
Risk Assessment

TECHNICAL SKILLS:

Hardware Platforms: PC

Operating Systems: MS Windows XP, 2010, 2007, 2003, 98

Business Productivity Software: MS Word, Excel, Access, MS Outlook LotusNotes, MS Communicator

Presentation Software: MS PowerPoint

Company Software: Lean/synergy, Adanis, IFP, Imageview, Convergys, IEX, ACI, Interact

PROFESSIONAL EXPERIENCE:

Confidential,Pasadena,CA

Senior Team Leader II - Detection

Responsibilities:

Managed and trained a Team of 18-35 associates in Retail Fraud Services (RFS), Detection Task Force and Manual Team.
Managed and monitored work ethics and timekeeping through various systems for Inbound, Outbound call/ que.
Utilized leadership and motivation skills to create positive and enthusiastic environments.
Set honest and direct expectations with the team challenging them to maximize their individual results.
Educated individuals on departmental and corporate goals while ensuring each of them understands their impact to the company.
Challenged existing processes to ensure maximum efficiency is being achieved and suggested processes improvements to enhance efficiency.
Provided weekly huddle to Associates to ensure consistency.
Ensured all regulatory compliance guidelines are adhered to at all times.
Utilized multiple systems and tools to assist my associates and customers.

Confidential,Pasadena,CA

Team Leader I and II - Customer Assistant

Responsibilities:

Managed all areas in CA (Inward, frontline, 5-150 day and Charge Off) Pasadena Customer Assistance Group.
RBC - Relationship Base Collections Pilot: Specialty loans, mortgage and credit card
NRM- National Relationship Manager: National Recognition and Incentive program for 3 sites
Held Volunteer Championship and Customer Experience Roles
Develop high results for several years in the Charge-Off Department.
Help and coach my associates to analyze customer’s complete financial situation and initiated the most appropriate option available for them, while maintaining our company’s best interest.
Coached and Develop associates to all programs offered to our customers.
Performed maintenance on accounts when needed.
Ensured all compliance guidelines are adhered to at all times including FDCPA.
Maintained quality by providing feedback daily to individuals ensuring maximum performance.
Used positive reinforcement to encourage team growth and development.
Assumed responsibilities of Unit Leader in his absence.
Analyzed charge-off data to project end of month collection rates and loss forecast for weekly production calls.