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Qa Engineer Resume

Norfolk, VA

PROFESSIONAL SUMMARY Have over 15 years experience in the Information Systems industry in positions as QA Engineer and Test Engineer. Have extensive experience in Rational Enterprise Test Suite and with Mercury's Quality Center, WinRunner, QTP and TestDirector. Immediately available for interview and assignment.12 years experience in Rational Robot, TestManager, RequisitePro and ClearQuest, six years experience in Mercury Quality Center, Test Director, QTP and WinRunner, ten years Web Based quality assurance.

TECHNICAL EXPERIENCE

Programming Languages: T-SQL, Visual Basic, JCL, DCL Software/Databases: Query Analyzer, Rational TeamTest Suite, IBM Rational Manual Tester, IBM Rational Functional Tester, Robot, ClearQuest Defect Tracker, ClearCase, Mercury Quality Center, QTP, Mercury TestDirector, DOCUMENTUM, PVCS Tracker, Powerbuilder, MS Project, MSOffice, Lotus Notes, TOAD, Oracle, Sybase, SQL Server, JAVA, .NET, GUI, UAT Operating Systems: Windows Hardware: IBM PCs, Compatibles, AS400

PROFESSIONAL EXPERIENCE

Confidential - Norfolk, VA Sept 11 - current QA Engineer

  • Perform Quality Assurance Testing for Sentara ID Manager application
  • Perform Quality Assurance Testing for Sharepoint 2010 Upgrade
  • Provide QA Support for User Community
  • Perform Test Planning and Requirements Management
  • Write Test Cases and Test Scripts
  • Report on progress of QA testing through use of test metric reports
  • Write Traceability Matrices for Business Requirements and Test Requirements
  • Perform backend testing using Oracle/TOAD

Technologies:Healthcare, Business Analysis, ORACLE/TOAD, Sharepoint 2010

Confidential - New York, NY June 11 - Aug 11 Lead QA Analyst

  • Performed Quality Assurance Testing for Talent Acquisition Management System
  • Provided Customer Support for User Community
  • Resolved Issues through use of Ticketing application (RT)
  • Used Test Link for Test Planning and Requirements Management
  • Wrote Test Cases and Test Scripts
  • Reported on progress of QA testing through use of test metric reports
  • Wrote Traceability Matrices for Business Requirements and Test Requirements
  • Performed backend testing using Oracle/TOAD

Technologies:TestLink, Human ResoursesMgmt, Business Analysis, ORACLE/TOAD

Confidential- New York, NY July 10 - Jan 11 Lead QA Analyst

  • Performed Quality Assurance Testing for Ratings Services
  • Performed QA Testing for People Data Master Project
  • Performed QA Testing for Ratings Summary Record (RSR) Automation
  • UsedSharePoint for Document Control
  • Used Quality Center 10.0 for Test Planning and Defect Tracking
  • Wrote Test Cases and Test Scripts
  • Reported on progress of QA testing through Agile/SCRUM methodology
  • Wrote Traceability Matrices for Business Requirements and Test Requirements
  • Performed backend testing using Oracle/TOAD

Technologies:Quality Center, SharePoint, AGILE/SCRUM, Business Analysis, ORACLE/TOAD

Confidential - New York, NY March 10 - May 10 Sr. QA Analyst

  • Perform Quality Assurance Testing for Airwave Radio Business Application that manages Sales Traffic, Programming, Affiliate Relations, Broadcast Operations, Commercial Continuity and Reports
  • Perform QA Testing for Client/Contract Maintenance
  • Perform QA Testing for Scheduling Maintenance
  • Perform QA Testing for Continuity Maintenance
  • Use SharePoint for Document Control and Defect Tracking.
  • Write Test Plans and Test Scripts
  • Reported to Developers, Designers and Department Heads on progress of QA testing.
  • Write Traceability Matrices for Business Requirements and Test Requirements
  • Provided Test Summaries for all application modules tested.

Technologies:QA testing, SharePoint, Requirements Management, Business Analysis, UAT

Confidential- Roanoke, VA May 09 - Feb 10 Sr. QA Analyst

  • Perform Quality Assurance Testing for Store Systems Development.
  • Perform UAT for Point of Sales application.
  • Perform Web Testing for Intranet Site.
  • Perform Web Testing for Internet Site (WEBSHPERE, MQ SERIES)
  • Perform QA Testing for SOP Maintenance Application developed with DOCUMENTUM
  • Use Mercury TestDirector 8.0 for QA Management and Defect Tracking.
  • Use Rational ClearQuest for PMO Workflow Management
  • Write Test Plans.
  • Reported to Developers, Designers and Department Heads on progress of QA testing.
  • Write Traceability Matrices for Business Requirements and Test Requirements
  • Provided Test Summaries for all applications tested.

Technologies:QA testing, Web Testing, Mercury Winrunner, Mercury TestDirector, Rational ClearQuest, Requirements Management, Business Analysis, Agile/SCRUM, Documentum

Confidential- New York, NY Aug08 - Oct08 Sr. QA Analyst

  • Performed UAT for eDiscovery application.
  • Performed UAT for Media Settings component.
  • Performed UAT for Contribution Reporting.
  • Performed UAT for Media List.
  • Wrote Business Specification for Billing Statistics and Reporting.
  • Reported to Developers, Designers and Department Heads on progress of QA testing.
  • Wrote defects using Test Track Defect Reporting application.
  • Provided Test Summaries for all applications tested.

Technologies:QA testing, Requirements Management, Business Analysis

Confidential -Milwaukee, WI Oct07 - Dec07 QA Analyst

  • Performed web based quality assurance testing
  • Performed UAT for Miller Brewing USC/UCLA rivalry website
  • Performed UAT for Foster's Beer website
  • Reported to developers, designers and department heads on progress of qa testing
  • Set up TestTrack defect tracking reporting tool
  • Provided test summaries for all applications tested

Technologies:QA testing, Requirements Management, Agile/SCRUM, Interactive Media

Confidential -Milwaukee, WI Aug07 - Oct07 Sr. QA Analyst

  • Performed quality assurance testing for Medical Claims application
  • Performed quality assurance testing for Role Based Access application
  • Performed UAT for AR KX Modifier program change
  • Performed quality assurance testing for Remedy Interface application
  • Reported to Developers, Designers and Department Heads on progress of QA testing
  • Set Up Test Partner for Automated Testing
  • Set Up TrackRecord for Defect Tracking
  • Provided Test Summaries for all applications tested

Technologies:Compuware Automated Testing, Requirements Management, RUP

Confidential - Milwaukee, WI Nov 06 - Aug 07 Lead QA Analyst

  • Performed quality assurance testing for Medical Claims/Billing Internet application
  • Performed quality assurance testing for Web MD Internet application webmd.com
  • Performed UAT for Physician Online Mail feature
  • Performed Web based testing for the Physician Directory Feature
  • Reported to Developers, Designers and Department Heads on progress of QA testing
  • Utilized Mercury's Quality Center for Defect Tracking
  • Utilized Compuware's Test Partner for Automated Testing
  • Provided Traceability Matrices for all applications tested

Technologies:Mercury Quality Center, UAT, QA testing, Web MD

Confidential - Petersburgh, Fl Jul06 - Oct06 Sr. QA Automation Specialist

  • Performed quality assurance testing for VETSNET Claims/Benefits Administration system which includes modules for Claimant, Beneficiary, Financial, Compensation and Pension
  • Performed test execution using suite of test scripts both manual and automated
  • Developed Use Cases into Test Scripts
  • Reported to Developers, Designers and Department Heads on progress of QA testing
  • Utilized IBM Rational ClearQuest for Defect Tracking
  • Utilized IBM Rational Robot for writing Automated Test Scripts and for Regression Testing
  • Utilized IBM Rational Manual Tester for writing Manual Test Scripts and for Regression Testing
  • Provided Traceability Matrices for all applications tested
  • Utilized Dimensions Change Management software for version control

Technologies:VETSNET, Automated Test Scripts, IBM Rational Robot

Confidential -Union, NJ Jan06 - Jun06 Sr. QA Specialist

  • Performed quality assurance testing for Lotus Notes Applications for use on the company Intranet
  • Performed quality assurance testing on company Internet site
  • Utilized Compuware TrackRecord for defect tracking management, QA Director for Test Management, TestPartner for Regression Testing
  • Developed Test Strategies for QA
  • Wrote Manual Scripts
  • Provided Traceability Matrices for all applications tested

Technologies:QA testing, Requirements Management, Compuware Automated Testing

Confidential -Tampa, Fl Aug05 - Jan06 Sr. QA Specialist

  • Performed Web based quality assurance testing for CP Ships' Vessel/Schedule Management System
  • Performed Mainframe based quality assurance testing for CP Ships' Vessel/Schedule Management System on AS400
  • Developed test strategies for QA
  • Developed Use Cases into Manual Test Scripts
  • Reported to Developers, Designers and Department Heads on progress of QA testing
  • Utilizing Rational ClearQuest for Defect Tracking
  • Utilizing IBM Rational Functional Tester for writing Automated Test Scripts and for Regression Testing
  • Utilizing IBM Rational Manual Tester for writing Manual Test Scripts and for Regression Testing
  • Utilizing Rational RequisitePro for writing Use Cases
  • Utilizing Rational ClearCase to Maintain Project Documentation

Technologies:Test Scripts, Mainframe, ClearQuest, ClearCase, IBM Functional Tester, RUP

Confidential -New York, NY Jun 04 - Feb 05 Sr. QA Analyst/Automation

  • Performed quality assurance testing for MTV Networks' Affiliate Revenue System
  • Wrote automated tests utilizing Rational Robot to cover cases for Deals, Remittances, Payment Entry, Billing, and Adjustments
  • Reported defects to Developers
  • Performed Regression Testing through automation
  • Developed Use Cases into Manual Test Scripts
  • Utilized Rational TestManager for Project Management through Test Planning

Technologies:Rational Robot AutomatedTest Scripts

Confidential- Indianapolis, Indiana Apr04 - Jun04 QA Analyst

  • Performed Web based quality assurance testing for Liberty Mutual's Underwriting Assistant System
  • Developed test strategies with BAs
  • Provided System Performance Reports to Project Management
  • Reported to Web Developers, Web Designers and Department Heads on progress of QA testing
  • Utilized Rational ClearQuest for Defect Tracking
  • Utilized Rational Robot for writing Automated Test Scripts and for Regression Testing
  • Utilized Rational RequisitePro for writing Use Cases
  • Utilized Rational TestManager for writing Test Scripts

Technologies:ClearQuest, Rational Robot, QA testing, Use Cases, Robot

Confidential -Indianapolis, Indiana Aug03 - Dec03 QA Analyst

  • Performed Web based quality assurance testing for Anthem Integrated Medical System (AIMS) application which interfaces with FACETS
  • Developed test strategies, test scripts and performed test execution on Claims Processing module
  • Provided System Performance Reports to Project Management
  • Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads
  • Utilized Rational ClearQuest for Defect Tracking
  • Utilized Rational Robot for Regression Testing
  • Utilized Rational TestManager for overall test management
  • Mentored testers in the Rational Unified Process (RUP)

Technologies:RUP, ClearQuest, FACETS

Confidential -New York, NY Apr03- Jun03 QA Analyst

  • Performed Web based quality assurance testing for Knowledge Share application which is a collaboration tool for sharing information via audio, video, chat, whiteboard and application sharing
  • Provided application defect reports to Web Developers, Web Designers and Department Heads utilizing Lotus Notes.

Technologies:Lotus Notes, Content Management

Confidential - New York, NY Nov02 - Feb03 QA Analyst

  • Performing Web based quality assurance testing for Trade Credit application which entails analyzing Business Models
  • Developed test strategies, test scripts and performed manual test execution
  • Utilized Mercury Winrunner for automated test execution
  • Participated in application defect elimination through defect reporting to Web Developers, Web designers and Department Heads utilizing PVCS Tracker

Technologies:PVCS Tracker, WinRunner, Trading Application

Confidential - Lititz, Pa Apr02 - Aug02 QA Engineer

  • Performing Web based quality assurance testing for Quality Insurance System application which entails Notice of Events, Corrective Actions and Laboratory Investigations.
  • Analyzing Business Models utilizing Rational Rose
  • Wrote Use Cases utilizing Rational RequisitePro
  • Developed test strategies, test scripts and performed test execution
  • Utilized Rational TestManager for test planning
  • Utilized Rational Robot for test automation
  • Utilized Rational ClearQuest for defect tracking
  • Providing System Performance Reports to Project Management

Technologies:Rational ClearQuest, Robot, TestManager, RequisitePro, RUP, Pharmaceutical

Confidential- Jacksonville, Fl Dec01 - Apr02 QA Engineer

  • Performed Web based quality assurance testing for Empower web enrollment application
  • Developed test strategies, test scripts and performed test execution Claims Eligibility module
  • Provided System Performance Reports to Project Management
  • Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads
  • Utilized Mercury TestDirector for Defect Tracking
  • Converted Mercury Interactive test data into Rational format
  • Uploaded converted Mercury test data into Rational

Technologies:Test Director, WinRunner, Rational Unified Process

Confidential - New York, NY Aug 00 - Oct 01 QA Engineer

  • Performed Web based quality assurance testing for McGraw-Hill's Platts Technology Division, which included Web sites StandardandPoors.com, and Platts.com.
  • Developed test strategies and test plans
  • Performed test execution as well as developed business-case scenarios
  • Provided System Performance Reports and Statistical Analysis to Project Management
  • Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads
  • Evaluated Automated Test Tools which included Rational's SQA Robot and SQA Loadtest, Mercury's Winrunner, Loadrunner and AstraQuick

Technologies:Winrunner, Loadrunner, SQA, Trading Application

Confidential- New York, NY Feb 00 - Jul 00 Test Engineer

  • Performed Web based quality assurance testing for Rare Medium's Quality Assurance Division
  • Tested web sites PaineWebber.com, ExpertCommerce.com and AtlantisResort.com.
  • Developed test strategies and test plans
  • Performed test execution
  • Developed business-case scenarios
  • Provided System Performance Reports and Statistical Analysis to Project Management
  • Participated in application defect elimination through defect reporting to Web Developers and Web Designers using TestTrack database

Technologies:QA testing, Requirements Management, Automated Testing, Web Testing

Confidential -New York, NY Aug 98 - Dec 99 Test Engineer/QA Analyst/Business Analyst

  • Performed Year 2000 compliance testing for RIAG's Corporate Finance Division, which included Web based applications for Internal Auditing, SEC Compliance, Finance, and Cost Management
  • Developed test strategies and test plans
  • Performed test execution utilizing Cyrano Web Tester
  • Wrote manual test plans to test business-case scenarios for Year 2000 compliance
  • Provided System Performance Reports and Statistical Analysis to Project Management
  • Participated in application defect elimination through defect reporting to application developers using Lotus Notes database.

Technologies:Lotus Notes, Content Management

Confidential -New York, NY Nov 97 - Jul98 Test Engineer/QA Analyst/Business Analyst

  • Performed Year 2000 compliance testing for TIAA-CREF's Investment Accounting Division, which included GUI based client/server PC applications as well as Mainframe applications.
  • Developed test strategies, test plans
  • Utilized Rational SQA Suite to write automated test scripts
  • Wrote manual test plans to test business-case scenarios for Year 2000 compliance
  • Provided System Performance Reports and Statistical Analysis to Project Management
  • Participated in application defect elimination through defect reporting to application developers

Technologies:Project Management, Rational Robot, TestManager, RUP

Confidentialg- Florham Park, NJ Apr 97 - Nov 97 Test Engineer/QA Analyst/Business Analyst

  • Performed system integration, stress and user acceptance testing of Prudential's Plan Accounting System, a GUI based client/server Windows NT application that processes income contributions, transfers, disbursements, expenses, dividends, credits and adjustments for the Asset Management, Guaranteed Products and Retirement Services business groups.
  • Developed test strategies, test plans and test execution utilizing Rational SQA Manager
  • Wrote automated test scripts utilizing Rational SQA Robot and SQA Test Log Viewer
  • Provided System Performance Reports and Statistical Analysis to Project Management.
  • Participated in application defect elimination through defect reporting to application developers using Lotus Notes and Microsoft Access databases
  • Performed system integration and user acceptance testing of Prudential's Vision System, a GUI based client/server Windows NT application that employs Internet technology to provide financial data statistics to the Portfolio Managers

Technologies:Windows NT, MS Access, GUI, Rational Robot, TestManager, RUP

Confidential-New York, NY Nov 96 - Apr 97 Test Engineer/QA Analyst/Business Analyst

  • Performed system integration and stress testing of American International Group's Workers' Compensation Claims Online System, a GUI based client/server PC application that employs Workflow technology to process claims, investigations, litigations and financials
  • Utilized Rational SQA Manager to develop test strategiesand test plans utilizing,
  • Utilized Rational SQA Robot to write automated test scripts
  • Utilized Rational SQA Test Log Viewer to analyze test logs
  • Utilized Rational SQA LoadTest to perform load testing
  • Provided System Performance Reports and Statistical Analysis to Project Management
  • Participated in application defect elimination through defect reporting to application developers using Lotus Notes database

Technologies:Rational Enterprise Suite, SQA, LoadTest, Lotus Notes, RUP, LoadTest

Confidential -New York, NY Nov 95 - Oct 96 Test Engineer/QA Analyst/Business Analyst

  • Performed user acceptance testing of Citibank's Global Trade Information Management System, a GUI based client/server PC application that employs Imaging and Workflow technology to process letters of credit, collections and loans.
  • Utilized TestManager to develop test strategies and test plans
  • Utilized Rational SQA Robot to perform test execution
  • Wrote manual test scripts to test business-case scenarios
  • Provided end user support, user training and user documentation
  • Participated in application defect elimination through defect reporting to application developers using Lotus Notes database

Technologies:Lotus Notes, SQA Robot, TestManager, RUP, Trading Application

Confidential- Cedar Grove, NJ Apr 95 - Aug 96 Project Manager, HRIS

  • Performed operational analysis
  • Developed systems architecture and integration strategy
  • Developed customized training and reports for healthcare clients implementing human resource information systems

Technologies: Cyborg Human Resource Management System

Confidential - Rutherford, NJ Jun 94 - Apr 95 Financial Systems Trainer

  • Designed courseware for Purchasing and Inventory System
  • Delivered in-house and client site training
  • Maintained training databases for multiple platforms
  • Designed the GUI based versions of the Purchasing System Training Guides in Microsoft for Windows environment

Technologies:GUI, Systems Training

Confidential -New York, NY Jul 93 - Apr 94 Technical Support Analyst

  • Provided technical support to Payroll, Human Resources and Finance Departments
  • Performed Cyborg HRMS installations, upgrades and modifications
  • Provided end user support and documented departmental procedures
  • Served as Security Officer for the HRIS
  • Installed HRIS system and produced W2s, quarterly and year end reports for multiple employee databases nationwide

Technologies: Cyborg Human Resource Management System

Confidential -Long Branch, NJ Jun 88 - Jul 93 Application Analyst

  • Identified, defined, analyzed and coordinated the implementation of hospital information systems
  • Facilitated interaction between the user community and computer services or selected vendor
  • Monitored system development/integration process through preparation of project workplans and status reports
  • Coordinated the implementation of the Cyborg Human Resource Management System which included Base Module, Benefits Administration, Salary Administration, Position Control, Applicant Tracking, Employee Relations and Report Writer
  • Trained Personnel staff on all modules

Technologies: Hospital Information Systems, Billing, Patient Accounting, Patient Management

Confidential - Pennington, NJ Jan 88 - Jun 88 CAD Designer

  • Drafted, edited and converted piping and instrumentation diagrams, process flow diagrams, electrical diagrams and floor plans into computerized format using Intergraph interactive graphic design workstation and software

Technologies: Intergraph CAD

Confidential - Atlanta, GA Feb 85 - Dec 87 Training and Development Specialist

  • Developed training manuals for entry level CAD operators
  • Performed initial training of CAD operators
  • Worked on projects for Southern Bell, Southwest GTE, Pittsburgh Light and Gas and New York Telephone

Technologies: Intergraph CAD

EDUCATION B.S. Mathematics

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