Software QA Manager

Expert in Managing Manual and Automated QA Projects| Prior Software Development and Testing Experience | 6 Years Record of Proven Results

• Software QA Manager with full system development lifecycle experience including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.
• Qualifications include six years of QA software testing, leading and managing experience, proficient in working with testing tools, automated testing and carrying out black box, grey box, and white box testing for client/Server, web-based applications and web portal applications, exposure to waterfall, agile development practices in start-up environment as well as in huge international corporation with 2 weeks-3 months release cycles.
• Backed by strong credentials including a computer science master’s degree, advanced command of various testing suites, scrum methodologies and monitoring tools; and cross-platform skills in Windows and Linux.

Managerial Skills

• Managing test teams (off shore and on site)
• Working with project management, product management and release management teams
• Strong influencing and Communication skills
• Having a flexible attitude and positive approach.
• Ability to lead offshore testing teams.
• Experience of client facing roles
• Constantly maintaining high levels of accuracy
• Ability to quickly learn applications with minimal documentation
• An understanding & appreciation of the full development life cycle & how testing relates to it.
• Can translate business processes into clear and comprehensive test scenarios
• Training new test team members

Technical Skills

Languages: Java, SQL, PL/SQL, HTML, VB Script, C#, VB.Net and XML, Linux, PHP, SOAP, TCP/IP, Shell Script
Operating Systems: Windows Vista, Macintosh, Linux
RDBMS: Oracle, SQL Server (2005 and 2008).
Testing Tools: WAPT (7.5), Test Stuff, Quick Test Pro (9.5), Bugzilla, Assembla, Jira, Winrunner (7.5), Oracle SQL Developer, Telerik-Test Studio, TOAD
Miscellaneous: Salesforce, Microsoft Project, Outlook, MS Office,WebServices, Stored Procedures, Validating Reports, Citrix cloud environment

Professional Experience

Confidential — La Jolla, CA
Software developers specializing in education and finance aid web based and client-service based solutions.

Software QA Manager, Software and Systems Group 01/10 to 11/11

Promoted to serve as software QA manager, overseeing local and offshore quality-assurance teams.

• Work with Product management to scope and define feature roadmaps.
• Resource planning, budget planning and adhere to it on approval.
• Deliverthrough test plan, test case execution reports and test duration estimation documents.
• Handle customer issues and support client services and technical support staff for resolution.
• Define QA processes, guide team towards detailed test plans and clear executions with emphasis on working closely with development teams for waterfall and agile software models, addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Identify resource gaps in project execution and mitigate it by renting test gear, hiring contractors, using testing house.
• Design and develop manual and automation test strategies and tests.

Results:

• Created company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 80% or more, allowing company to accept more testing projects without increasing staff.
• Reduced contract pricing by 60% by engaging testing partners from India.
• Reduced test turnaround time from 6 weeks to 4 weeks with automation and constant process monitoring and improvements.
• Gained access to customer networks & infrastructure by building relationships.

Confidential — Maharashtra, India
External testing group providing quality-assurance assessment of web based software systems specializing in online donation and fundraising to support American Cancer Society for COVIO.

Software QA Engineer, Software Solutions Group, 10/06 to 01/08
Serve as software QA engineer, quality-assurance testing for client software and systems development projects.

• Work closely with developers, professional services team and product managers to define the testing methodology required for applications development in a reliable and scalable environment.
• Work with Product Owners to understand product specifics and to create corresponding test strategies.
• Design and develop design test scenarios and test plans.
• Create project resource estimation documents, metrics to track completion phase, defect reports, defect prevention, development efficiency and quality.
• Design and document regression test cases pertaining to various components of the application.
• Execute testing on both web front end and back end systems. Configure IIS server, SQL studio for creating test bed.
• Run test validations at various levels including DB validation, logging validation, and UI validation.
• Develop a test case selection strategy for automating them. Develop functional and regression Winrunner test scripts for Java and VB versions of product.
• Perform system, unit, performance, load, regression, stress and data interface testing. Provide client developer teams with detailed reports on quality metrics identified bugs/flaws and recommended fixes.

Confidential — Maharashtra, India
Software solutions provider specializing in Medical Health Care Record client server system.

User-Acceptance Testing Specialist 09/04 to 09/06

• Developed, designed, planned, and scripted testing scenarios for feature and user acceptance testing.
• Participated in project meetings and used leadership, analytical and problem solving skills to contribute to the quality of the product.
• Effectively communicated, documented, and validated software defects.
• Lead requirement, design and test case review meetings for each release phase, recorded results.
• Created database queries to collect and analyze data for software process evaluation.
• Assisted in the creation and execution of automated test cases using Quick Test Pro.
• Developed documents like user acceptance test cases and bug reports.
• Assisted with risk analysis and mitigation planning.
• Lead UAT team, identified and tracked issues and concerns to help end users reach their UAT goals.

Education & Credentials

Masters of Computer Science, 2010
Confidential — San Diego, CA