SUMMARY OF QUALIFICATIONS

• Over 10 years of general computer experience, extensive experience installing, maintaining and troubleshooting Windows, Linux, and Unix systems(Solaris, HP - UX, AIX), applications, security applications and other middle-tier applications including Weblogic and Websphere.
• Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results. Very ambitious to help others and work in the I.T. field.
• Implemented Greenfield sites from installing hardware and configuring Openstream software to establish Content Propagation and start stream testing
• Strong ability to interface with customers and vendors to establish a course of action
• Experience with Configuring and Trouble-Shooting SA Cable Systems (DNCS, QAMS and QPSK)
• Experience with Configuring and Trouble-Shooting Motorola Digital Cable Systems (DAC, NC1500, OM1000 and RPD1000)
• Ability to work independently as well as within a team environment.
• Strong focus on user analysis and support, excellent system troubleshooter and problem solver.
• Able to provide mentoring and training to junior level teammates.

EXPERIENCE

Confidential, Downingtown, PA

QA Test Engineer

• Responsible for maintaining the TTV Openstream Lab Environment
• Assisted in testing UDB, Tru2Way, Amdocs, and CSG billing in the environment
• Investigated hardware and software requirements for the new TTV5 Openstream NGOD release
• Developed Strategic Statement of Work for the impending Openstream NGOD release
• Administered the solaris and linux servers in the lab, maintained user accounts and administered patches when required
• Maintained relationships with vendors to coordinate their onsite support in testing

Confidential, Acton, MA

Field Engineer

• Performed onsite installations and troubleshooting of SeaChange Video on Demand suite of products
• Worked with third party vendors to integrate system with other network components
• Served as a primary corporate contact for specific customer matters related to maintenance and project support
• Provided written and or oral status updates to customer, management and engineering
• Assisted engineering in testing of new products
• Worked as project lead on technical installation, upgrades, maintenance and repairs related to SeaChange broadcast systems for the Americas region, including 24/7 on-call support and troubleshooting of customer issues.
• Participated in the installation of new headend/hub equipment
• Aided in troubleshooting very extensive and complex networks with the ability to resolve root cause issues and document the problem and resolution

Confidential, Duluth, Georgia

Systems Integrator

• Provided systems integration support or interactive television product in TV cable head-ends(Motorola and SA) nationwide
• Duties included installation, system administration, trouble-shooting of hardware, software, network and cable infrastructure components for Tandberg Television products and applications in the customer environment
• Worked on the Comcast OS3.2.17 migration to the OS3.32 platform, and the OS3.3.2 to OS4.05 in Comcast Motorola Headends and helped troubleshoot streaming issues.
• Acted as the direct maintenance liason for clients. Responded via phone and on-site to customer calls and complaints regarding technical issues. Maintained records relating to technical repair, project upgrades, and services provided.
• Worked on Greenfield sites setting up hardware, configuring software, content propagation, eSRM configuration, streaming. (V240s, Catalog Players, NMS, AMS, and Terminal Servers)
• Interfaced with Vendors from SA, Motorola, Arroyo, etc to complete projects or troubleshoot complex streaming outages

Confidential, Atlanta, Georgia

Customer Integrator

• Worked on a project to upgrade the BMS application and Database application at Time Warner sites across the U.S.
• Oversaw the AMS application upgrades at Time Warner sites
• Upgraded SUN 280r servers from SunOS 8 to SunOS9
• Assisted with troubleshooting TCP/IP networks to determine streaming issues.

Confidential, Charlotte, North Carolina

Third Party Applications Support

• Administered Weblogic 6.1 Integration server in QA, and Production Environments
• Worked on the Project Team that did the migration of Weblogic 6.1 to Weblogic Application Server 8.1sp4
• Worked on the project team to migrate NOSA3.5 to NOSA5.0
• Installed and configured Weblogic8.1sp4 in Production and QA environments
• Administered Websphere 5.04 for the EBPP QA and Production Environments.
• Participated in after hours pager rotation

Confidential, Alpharetta, Georgia

• Administered Websphere 5.02 and 5.1 in the QA, Staging, and Production environments.
• Installed applications in the Staging and Production environments
• Worked with the internal help desk to troubleshoot customer problems
• Worked with developers to troubleshoot application errors and installed break fixes as needed.
• Lead a project to design an open source network monitoring solution to assist in the monitoring of our environment. I installed and configured Nagios, MRTG, and RRDtool for this project.
• Worked with Project Managers to coordinate application releases and evaluate hardware requirements for new application releases.

Confidential, Alpharetta, Georgia

• Managed the project to load and configure hardware, operating systems, and web server software (apache, Netscape, websphere) per customer change requests. Configured Websphere application clustering on production servers.
• Administered and installed Solaris in our production, QA, staging, and development environments.
• Devised and managed the project for our Websphere 3.53 migration to Websphere 4.05 in our QA, Development, and Production environment. Also led the project to implant Websphere cloning in our production environment to help handle the load from our external customers.
• Handled the Server backups for multiple OS platforms including AIX, Solaris, and NT.
• Performed admin functions in the Development, QA, and staging environments for applications before moving them to the production environment.
• Supported all applications and Solaris servers associated with
• Participated in pager rotation for after hours support.

Confidential, Marietta, Georgia

• Responsible for administering the lab/demo environment which consisted of Sun, HP, and Compaq equipment running the following operating systems; Win2K, Solaris 7 and 8, HP-UX 10 and 11.
• Simulated Customer environments for troubleshooting and demonstrating new software installs so they could see how it would work in their environment.
• Traveled to customer sites to handle equipment setup, and advise customers on purchases for project needs.

Confidential, Atlanta, Georgia

• Supported Production, Development and QA Environment
• Designed and a managed a project to build a jumpstart server to handle all Solaris server installs in the QA, Development and Production environments.
• Managed the web servers in the production environment.
• Met with vendors and wrote all equipment proposals for our NOC.
• Lead a project that involved designing a Veritas Netbackup solution for our servers, which involved migrating all machines from an outdated backup tool called budtool.
• Handled all support contracts for the HP and Solaris Servers.
• Administered user accounts and maintain hardware on both Solaris and HP-UX platforms
• Managed customer installation projects of IVAS software
• Assisted in redesign of Development and QA environment to mirror Production environment.