SUMMARY

Driven to achieve goals and overcome obstacles, confident, highly energized, effective and persuasive communicator with strong interpersonal and management skills. Recognized for a successful track record of outstanding sales experience, expert industry knowledge, and a sound business sense. Looking to apply years of experience in Loss Mitigation and Collection of securitized default loans as a passionate and motivated professional.

• Highly experienced and successful employee recognized for consistently reducing receivables. frequently selected to resolve challenging consumer issues and rapidly develop solutions based on financial analysis and calculations.Licensed Realtor and Mortgage Loan Officer (Texas).

CORE COMPETENCIES
New Business Development

• Collections
• Default
• Foreclosures
• Home Affordable Modification Program (HAMP)
• Loss Mitigation
• BPO and Appraisal Analysis.
• Online Banking
• Outlook
• Customer Service/Business Support
• Exodus
• Unifi
• Post Closing
• MSP
• FastPay
• CCW
• Equator System
• REO Client Services
• Underwriting
• Licensed Realtor
• SAP (Sales and Distribution module)
• Repayment Plans
• Short Sales
• Bankruptcy (Pacer)….etc.

Confidential – Dallas,TX (Contractor) 03/2012 – 07/2012
Underwriter/Loss Mitigation In-Line Quality Assurance (Audit) Specialist.

• Government Sponsored Enterprise (GSE) – Fannie Mae (FNMA) and Freddie Mac
• (FHLMC) – HAMP and Non-HAMP,ILQA FHA and HFA Procedures,Default Servicing
• Resolution (DSCR) Team member.
• Regular Statistical Reporting and undertaking Audits to ensure compliance with control
• procedures.Calculate Debt to Income Ratio (DTI),Loan to Value (LTV) with Loan Processing and Loss Mitigation skills.
• Experience in Mortgage Servicing/Default,Auditing and Underwriting techniques
• Acquired substantial knowledge of operating policies and procedure.Works with internal
• customers to establish and perform Quality Reviews and assist with analysis and development of
• recommendations.Familiar with Automated Underwriting Systems (AUS).
• Accurately make Home Retention/Loss Mitigation decisions. Maintain sound knowledge of Fannie Mae/Freddie Mac guidelines,DU guidelines and risk assessment tools used to decision Mortgage Loans.In-depth knowledge of BoA’s assessment tools used to decision Mortgage Loans.In-depth knowledge of BoA’s underwriting and quality control guidelines.

Confidential, N.A 12/2011 – 03/2012 
Post Closer

• Review executed closing documents, originating from Retail, Wholesale and
• correspondent branches for accuracy .
• Insure compliance with loan program guidelines, underwriting requirements, State
• and Federal lending laws,state and local bond program requirements and investor
• guidelines.Familar with RESPA, HUD, GFE and TILA compliance requirements. Review all essential forms for completion, and accuracy (1003, 1008, MI Certs, etc.).
• Review the Truth-in-Lending, Right of Rescission and HUD-1 for accuracy. Complete all applicable checklists for Post Funding and data entry of all funding and statuses of loan in system application.
• Prepare documentation and file for submission to Senior Post Closer, File Management or Resolution Specialist Team.
• Correspond with Hazard and Flood Insurance Certificates and exhibits.
• Work collectively with other departments to submit Investor Files in a timely manner. Provide Weekly Productivity Report in conjunction with Post Closing Productivity Supervisor.
• Retrieval of Loan files from Post Closing File Room or designated personnel. Correspond with Attorneys andSettlement Agents. Identify all Mortgage documents including Promissory Notes, Deed of Trust, Form 1003, Allonge, Recorded Mortgages, CEMA Files, Legal Description exhibits etc.
• Review and Audit Government Loans (FHA, VA, VHDA and HOC).Prepare Government Loans for submission, extensive use of Empower, Fiserv (Unifi),OCC Application,MS Outlook and all applicable Post Closing software.
• Process VHDA Checks and prepare funding for Accounting Department. Maintain a working knowledge of new Bank Products and governmental regulator laws. Deliver Loan files in fundable form to different investors prior to delivery deadline and follow up on any problems until funding occurs.

Confidential (Contractor – BoA) 10/2011 – 12/2011
REO Agent

• Manage the foreclosure and eviction process for foreclosed properties. Minimize timelines to reduce credit risk. Collaborate as needed with internal and external vendors. Monitor legal issues.
• Review, research, identify, and resolve title issues for foreclosed properties. Coordinate with internal staff, external vendors, title companies, and title attorneys. Act as liaison between title vendors and servicers.
• Ensure prompt submission of primary mortgage insurance (MI) claims. Reconcile MI payments.
• Manage closing process for re-sold properties. Order title vendors. Approve closing documents. Collect net sales proceeds. Resolve issues preventing final disposition of REO properties.
• Process lender losses on foreclosed properties. File Government and Conventional 2035 claims. Reconcile claims daily. Prepare reports.
• Analyze, review, and monitor vendor performance. Suggest enhancements. Provide training as needed. Assist in implementing and monitoring new policies and procedures.
• Respond to inquiries and requests.
• Perform periodic analyses and review of data. Investigate questionable data. Advise senior staff regarding current status and outstanding items.
• Update databases to ensure that information is accurate, complete, and accessible. Maintain records and files.
• Ensure adherence to laws, regulations, and the firm\'s policies.

Confidential 10/2010 – 07/2011 
Foreclosure Specialist
My primary responsibilities as a foreclosure specialist are to process foreclosures on behalf of our clients timely,with optimum quality and to provide exceptional customer service.

• Retrieves all new orders off of referral systems within 24 hours of receipt
• Sets up all new cases onto case management system within 24 hours of referral retrieval
• Processes all Title Order requests within 24 hours of case set up
• Requests military and bankruptcy search within 24 hours of case set up via Pacer.
• Prepares and mails Fair Debt Letter within 48 hours of set up
• Reviews all completed Title Orders within 24 hours of receipt
• Files title claim with title company and monitor through resolution
• Referrals and monitoring of legal documentation to counsel for preparation (Assignment, TDUS)
• Completes all case level event tracking daily
• Completes reinstatement and payoff quotes within 48 hours of receipt
• Foreclosure Trustee experience
• Title experience
• Foreclosure or Bankruptcy Servicing experience
• REO experience

• Recognized internally as a subject matter expert focused primarily on reduction of consumer loan receivables that range from 60 to 160 days of delinquency.
• Efforts to keep clientele from foreclosure while maximizing owners equity are typically achieved through pre-qualifying and gaining support for entry into the Home Affordable Modification Program (HAMP) and Business as usual Programs (BAUP).
• All recommendations are based on detailed data analysis, industry specific software programs (MSP, I-Cat, FastPay, CCW, LenderLive,AS400,FPS,LPS,Outlook,Lotus Notes…..etc.) and years of successful resolutions.

Online Banking Specialist, Tier II Support – Personal Banking

• Two years of delivering financial services and knowledgeable interaction with clients

Confidential, 03/2001– 01/2003

Sales of residential properties and Mortgage services.
Engage in Mortgage Closing duties.Involves verification of all closing documents required by the Title Insurance Company,work closely with the underwriter and triggers the activity to fund the loan to meet Mortgage financial industry regulations.Docs include Appraisals from an assessor with a signed contract.Involved in FHA,VA and Conventional Loans.
Performs the processing of wholesale mortgage loan files requiring the verification of loan documents including income, credit appraisal and title insurance-while maintaining strict compliance with RESPA, Section 32, HMDA and the turndown of mortgage loan files.

• Provide strong communication and support to underwriting, mortgage professionals and customers to clear stipulations needed for mortgage loan files to ensure a quick turnaround time.
• Gathers credit and other documents from the customer and third parties in support of the loan approval decision.
• Prepare closing documents and arrange closings with loan officer and closing department.
• REO Manager: Review and Appraise Properties for repurchase.Extensive use of BPO’s.

General Sales and Accounts Payable Manager 06/1998- 03/2001 
Dedicated to customer service and achieving the win-win solution

• Met or exceeded sales and productivity goals for multiple employers such as CompUSA, Southland Corp., Excel Telecommunication, Oshman Sporting Goods and Xerox, Inc.
• Accounts Payable Specialist processing high-volume vendor payments in SAP and troubleshooting issues as they arise.Experience in SAP (Purchase Order system and goods receipts) and Accounts Payable.Team player willing to step in and accept responsibilities. Thorough knowledge and understanding of EDP and computerized accounting procedures and practices related to functional area or work. Proven proficiency in operating a wide variety of office/accounting equipment.Work with diverse groups to obtain consensus on issues.

Masters Degree - Economics 
Confidential