SUMMARY:

• 10 years experience in IT/ITES, and 5 years in Federal Owned India’s Non IT industry.
• 6 years of experience in Salesforce CRM testing
• Manage process of implementing improvements and assuring new functionality in SFDC platform
• Excellent domain knowledge in Telecom, Capital Markets & Banking
• Worked extensively in Testing Projects with Waterfall and Agile Scrum Methodology
• Good knowledge in software Testing life cycle (STLC) and Bug Life Cycle
• Experience in Automation Testing using UFT/QTP V10.0 and running automated test scripts from QC
• Experience in Test environments setup like ST, UAT and PVT
• Testing Custom Objects, Custom Fields, Picklist and Role based page layouts, Custom Tables
• Testing Administrative tasks like profiles, users, roles, permission sets, Tasks, Events and Actions
• Experience in testing Master details relationships and lookup relationships between custom objects
• Testing Visual Force pages, Reports, custom objects, SOQL, SOSL queries to validate data
• Experienced in Webservices Testing/validation using SOAP and Rest Clients
• Worked in trading tools like Aladdin, Bloomberg, WSO
• Experience in cloud - based IT Service Management tools like TDP, TFS and ServiceNow for Scrum
• Worked on Web based/Web Services/Mainframes/OAF/SalesForce applications
• Good experience in SQL Server Management Studio, SQL Developer and FTP tools like WinSCP
• Advanced experience in using test management, defect tracking tools like HP Quality Centre, ALM and JIRA for specifying requirements, writing detailed test plans, updating test cases, maintaining test scripts
• Worked on Functionality, Integration, GUI, Regression, Boundary Value Analysis, Equivalence Partitioning, Patch and Data Migration testing
• Tested the Applications compatibility in different browser versions of Chrome, IE and Firefox
• Worked closely with the development team to ensure the defect fix and retest
• Actively participated during the release of the product and provided go-live support during deployment, worked on User Certify Testing
• Black box, While box, Load testing and RESTful API testing
• Load runner performance testing experience
• Performed Smoke test, System test, Functional, Integration, Regression End to End, UAT and UCT activities in Test environment and Production support environment
• Performed backend testing and verified data integrity; executing SQL Queries in databases like Oracle and DB2
• Manage and troubleshoot production tickets on client ticketing portal
• Driven daily bug review meetings, weekly status meetings, walkthroughs and interacted with onsite coordinators

TECHNICAL SKILLS:

• Java, COBOL and JCL
• Portia, Aladdin and Bloomberg
• Oracle, DB2 databases and SQL
• Functional/Non Functional Agile Testing
• HP QC ALM Expert
• Microsoft Office Suite
• HP QTP/UFT
• Business artifacts documentation
• Expert in using tools like - Wiki, Jira, Rally, SOAP UI, Postman, SQL Developer,
• Defect Management
• Web services testing

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Deliverables / Responsibilities:

• Responsible for project lifecycle, including analysis, design, development, implementation and support.
• Design Test Plan for Planned Iteration
• Create Test cases for Sprint user stories
• Ensure acceptance criteria is covered
• Extensive experience in testing of custom objects, custom fields, Pick list, and role based page layouts, Custom Tabs as per application requirements.
• Validated Data Loader activities for insert, update, and bulk import and export of data from Salesforce Objects.
• Verified read, extract, and load data from comma separated values (CSV) files.
• Testing of Administrative tasks like creating profiles, users, Roles, permission sets, Email notifications and Templates, Tasks, Events and Actions.
• Testing of master-detail relationships and lookup relationships between the custom objects as per business requirements.
• Testing using SOQL, SOSL queries to validate data, Testing of Reports for custom objects.
• Testing of Visual Force pages for various functional needs in the application.
• Setup Test Data for API testing
• Responsible for Quality aspects and artifacts documentation
• Execute Manual and Automated test scripts
• Provide project artifacts, data and metrics for sr. project management
• Trace functional requirement from conception to closure
• Participate in product backlog refinement
• Conduct Sprint Planning meeting
• Improve Quality standards by managing MTTR for the application, by pursuing application dev/ st team to work on critical project needs and support
• Co-ordinate between onsite/offshore teams, customers, other support groups for smooth implementation of testing and to manage escalations as required.
• Review the development of test cases, test scripts, and test data for functional and non-functional testing and execution of test scripts.
• Ensure reviewed defects are fixed and closed. Ensure the test execution is as per the planned execution dates, and quality of deliverables as planned.
• Escalate situations if required at appropriate times.
• Provide status to key stakeholders on weekly application meeting.
• Developed test reports and participated in testing prioritization and archived test results and user signoff.

Confidential

Test Lead/Automation Tester

Deliverables / Responsibilities:

• Coordinated with systems partners to finalize designs and confirm requirements.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Interact with Business users / Client and elicit Business Requirements.
• Defining Business Rules and Scope definition of Business flow.
• Client facing and RA artifacts demonstrations
• Design Test Plan for Planned Iteration
• Create Test cases for Sprint user stories
• Ensure acceptance criteria is covered
• Extensive experience in testing of custom objects, custom fields, Pick list, and role based page layouts, Custom Tabs as per application requirements.
• Validated Data Loader activities for insert, update, and bulk import and export of data from Salesforce Objects.
• Verified read, extract, and load data from comma separated values (CSV) files.
• Testing of Administrative tasks like creating profiles, users, Roles, permission sets, Email notifications and Templates, Tasks, Events and Actions.
• Testing of master-detail relationships and lookup relationships between the custom objects as per business requirements.
• Testing using SOQL, SOSL queries to validate data, Testing of Reports for custom objects.
• Testing of Visual Force pages for various functional needs in the application.
• Setup Test Data for API testing
• Responsible for project lifecycle, including analysis, design, development, implementation and support.
• Perform Smoke test, System test, Functional, Integration, End to End, User Acceptance testing and Regression testing activities in Test environment and Production support environment.

Confidential

Quality Assurance Analyst

Deliverables / Responsibilities:

• Understand the Use case stories and write Acceptance Criteria
• Verify and Validate application by executing acceptance test suite
• Coordinating with Scrum masters and Feature owner for signing-off planned work item per iteration.
• Planning and execute Cross testing activities with many scrum teams
• Coordinating across On-site and Off-shore located distributed teams
• Supporting testing in Iterative, System and Regression tests.
• Understand the Use case stories and write Acceptance Criteria.

Confidential

Functional Tester

Deliverables / Responsibilities:

• Worked extensively with Line of Business and User Acceptance testing resources to cover total functionality for System Integration testing, including end to end and regression testing.
• Created test data in System Integration and User Acceptance testing environments by conditioning data per scenarios identified in test scripts.
• Prepared Requirement Traceability Matrix after completion of test plan and test scripts.
• Test data retrieval from DB2 using QMF and from DW using NDM.
• Functionality testing: QAT and support IST/UAT
• Prepare Understanding Document by analyzing BRD & EDD.
• Update Clarification document for Onsite Coordinator.
• Development/Review of test cases and Execute the test cases on Windows and mainframe environments.
• Extensive experience in testing of custom objects, custom fields, Pick list, and role based page layouts, Custom Tabs as per application requirements.
• Validated Data Loader activities for insert, update, and bulk import and export of data from Salesforce Objects.
• Verified read, extract, and load data from comma separated values (CSV) files.
• Testing of Administrative tasks like creating profiles, users, Roles, permission sets, Email notifications and Templates, Tasks, Events and Actions.
• Testing of master-detail relationships and lookup relationships between the custom objects as per business requirements.
• Testing using SOQL, SOSL queries to validate data, Testing of Reports for custom objects.
• Testing of Visual Force pages for various functional needs in the application.
• Regression Testing.
• Defect Tracking: new/retest/close activities.
• Executed Run for record for Production Sanity.
• Execute the test cases on Windows and mainframe environments.
• Defect Tracking: new/retest/close activities.
• Identified and documented defects/system issues using the Quality Center, and assisted of root cause analysis for timely resolution of defects.

Confidential

Telecom Technical Supervisor

Responsibilities:

• Maintaining telephone exchange for subscribers with fixed line and broadband.
• Providing different offers and access to the fixed line subscribers
• Account creation for wireless subscribers and provide offers
• Monitoring alarms and record health of exchange on timely manner.
• Maintaining call traffic, records and logs